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Remote Inbound Customer Service Jobs in Memphis, TN

Liveops

Remote Spanish Bilingual Customer Service

Cordova, TN · Remote

$13.50 - $17/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

RemX

Remote Medical Benefits Rep| $17/hr

Memphis, TN · Remote

$17/hr

Perform outbound calls and may take some inbound calls assisting patients. * Review and process ... services, and procedures. * Verify patient eligibility, benefits, and coverage with insurance ...

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Remote Inbound Customer Service information

See Memphis, TN salary details

$9

$16

$25

How much do remote inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote inbound customer service in Memphis, TN is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.74 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Memphis, TN?

For Remote Inbound Customer Service jobs in Memphis, TN, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Memphis, TN look for?

The top searched job categories for Remote Inbound Customer Service jobs in Memphis, TN are:

What cities near Memphis, TN are hiring for Remote Inbound Customer Service jobs?

Cities near Memphis, TN with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Memphis, TN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,478 per year, or $16.1 per hour.

Outbound Customer Experience Specialist (Welcome Calls)

Redwood Services

Memphis, TN • Remote

$18/hr

Full-time

Re-posted 3 days ago

Job description

Redwood Services is a national home services platform that partners with leading HVAC, plumbing, and electrical companies to help them grow and better serve their customers. As we continue to expand, we’re hiring Outbound Customer Experience Specialists to support our tuck-in acquisitions by making high-volume welcome calls to existing customer bases. This is not a sales-heavy, transactional role, it’s about creating a great first impression, building trust, and gathering key customer information while introducing them to their new service partner. If you’re energetic, personable, and thrive in a fast-paced, high-volume calling environment, this is an opportunity to be part of a team that plays a critical role in the success of every acquisition we make.

Responsibilities:

  • Make 100–150 outbound welcome calls per day to existing customers of newly acquired companies.
  • Introduce the new partnership between the customer’s current service provider and one of Redwood’s partner companies, ensuring customers feel confident and informed about the transition.
  • Collect and update customer information accurately in the system.
  • Invite customers to join the VIP text club and explain the benefits clearly.
  • Handle inbound calls as needed and assist with basic scheduling when customers request service.
  • Maintain a positive, professional, and engaging tone on every call.
  • Navigate multiple systems and platforms efficiently while documenting call outcomes.
  • Adapt to calling across multiple time zones with schedule flexibility.

Qualifications:

  • Two (2)+ years of outbound call center experience.
  • Comfortable making high-volume outbound calls daily (100–150+)
  • Open to starting as a full-time contractor with the opportunity to transition into a W2 employee with benefits based on performance and business needs.
  • Ability to work effectively in a remote environment with strong self-management and accountability.
  • Ability to work a flexible schedule across time zones (typical shifts between 9am–8pm depending on region).
  • Strong communication skills with a friendly, confident phone presence.
  • Tech-savvy and able to quickly learn new systems.
  • Experience with ServiceTitan is a plus.
  • Background in HVAC, plumbing, or home services is a plus
  • Detail-oriented with strong data entry accuracy
  • Self-motivated and able to perform in a remote environment

If you enjoy connecting with people, creating positive experiences, and being part of a team that directly impacts customer retention and growth, we’d love to hear from you.

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