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Remote Inbound Customer Service Jobs in Macon, GA

Liveops

Remote Customer Service Agent

Warner Robins, GA · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Macon, GA · Remote

$14.75 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Afni

Remote Customer Service Representative

Macon, GA · Remote

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

HMG Careers

Remote Customer Service and Sales

Macon, GA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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How much do remote inbound customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote inbound customer service in Macon, GA is $15.89, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a Remote Inbound Customer Service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a Remote Inbound Customer Service Representative, and why are they important?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Macon, GA? For Remote Inbound Customer Service jobs in Macon, GA, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Macon, GA look for? The top searched job categories for Remote Inbound Customer Service jobs in Macon, GA are:
What cities near Macon, GA are hiring for Remote Inbound Customer Service jobs? Cities near Macon, GA with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you

Remote Inbound Sales Agent (P&C)

Jerry Insurance Agency, LLC

Macon, GA • On-site, Remote

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

About the Opportunity:
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 5M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for an Insurance Sales Agent to join our growing team! This role is 100% remote, we provide all work equipment needed. In this role, you will be responsible for helping prospective customers understand and choose the right insurance policies for them from one of Jerry's 55+ insurance carrier partners. All of our customers come to us directly from our mobile or web app, so no outbound calls needed. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
  • You can multitask and manage multiple competing priorities
  • You are passionate about helping others

How you will make an impact:
  • Respond to inbound calls from prospective customers for personal line auto and home insurance policies
  • Educate customers on insurance policy details such as coverage and pricing
  • Prepare and bind quotes through our carriers
  • Effectively problem solve and objection handle to remove barriers from the customer purchasing the policy with Jerry
  • Provide attentive, high energy conversation with customers that show we are actively engaged in finding a policy that best fits each individual's needs

Compensation and perks:
  • Hourly wage: $19.00 - 21.00 plus uncapped commissions (on target annual earnings: $100,000-$150,000+)
  • We will pay for your P&C license (expected within 2 weeks after starting)
  • Medical, dental, vision insurance, 401K match
  • Ability to work remotely (we provide work equipment)
  • Ongoing training and mentorship from our leadership team
  • An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.

Apply