Strong organizational skills with a proactive, customer-focused mindset.
Strong organizational skills with a proactive, customer-focused mindset.
vBDC Outbound Agent
Grand Rapids, MI · Remote
$17 - $19/hr
... Remote)Work Requirement: Minimum of 40 hours per weekPosition OverviewThe Service Business ... Answer inbound calls from customers and prospects● Schedule appointments using dealership ...
Quick apply
vBDC Outbound Agent
Grand Rapids, MI · Remote
$17 - $19/hr
... Remote)Work Requirement: Minimum of 40 hours per weekPosition OverviewThe Service Business ... Answer inbound calls from customers and prospects● Schedule appointments using dealership ...
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Customer Service Representative (2nd shift)
Grand Rapids, MI · Remote
$15 - $18/hr (+ commission)
As a Customer Service Representative (CSR), you will be the first point of contact for customers. Your role will involve providing exceptional support and assistance, resolving inquiries, and ...
Quick apply
Be Seen First
Customer Service Representative (2nd shift)
Grand Rapids, MI · Remote
$15 - $18/hr (+ commission)
As a Customer Service Representative (CSR), you will be the first point of contact for customers. Your role will involve providing exceptional support and assistance, resolving inquiries, and ...
R Right by Right Purpose We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our ...
R Right by Right Purpose We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our ...
Remote Sales Advisor (work form home)
Grand Rapids, MI · Remote
$80K - $120K/yr
Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... Support complex client consultations as needed and maintain high standards of client service and ...
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Remote Sales Advisor (work form home)
Grand Rapids, MI · Remote
$80K - $120K/yr
Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... Support complex client consultations as needed and maintain high standards of client service and ...
Customer Representative
Grand Rapids, MI · Remote
$30K - $50K/yr
Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.
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Customer Representative
Grand Rapids, MI · Remote
$30K - $50K/yr
Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.
Customer Representative
Grand Rapids, MI · Remote
$30K - $50K/yr
Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.
Customer Representative
Grand Rapids, MI · Remote
$30K - $50K/yr
Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive
Remote Inbound Customer Service information
See Grand Rapids, MI salary details
$9.70 - $11.10
4% of jobs
$11.10 - $12.51
10% of jobs
$13.47 is the 25th percentile. Wages below this are outliers.
$12.51 - $13.92
16% of jobs
The median wage is $15.15 / hr.
$13.92 - $15.32
23% of jobs
$15.32 - $16.73
17% of jobs
$17.15 is the 75th percentile. Wages above this are outliers.
$16.73 - $18.13
17% of jobs
$18.13 - $19.54
4% of jobs
$19.54 - $20.95
6% of jobs
$20.95 - $22.35
1% of jobs
$22.35 - $23.76
0% of jobs
$23.76 - $25.17
1% of jobs
$9
$15
$25
How much do remote inbound customer service jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for remote inbound customer service in Grand Rapids, MI is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.
What is a remote inbound customer service representative?
A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.
What skills and qualifications are needed to thrive as a remote inbound customer service representative?
To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.
What are common challenges faced by remote inbound customer service representatives, and how can they be managed?
Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.
What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?
| Aspect | Remote Inbound Customer Service | Remote Outbound Customer Service |
|---|---|---|
| Primary Role | Assist customers with inquiries, support, and problem resolution | Reach out to customers for sales, surveys, or follow-ups |
| Work Environment | Customer support centers, home offices | Sales or survey campaigns, home offices |
| Required Skills | Communication, problem-solving, patience | Persuasion, sales techniques, communication |
| Common Certifications | Customer service certifications, communication skills | Sales training, persuasion skills |
Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.
What are popular job titles related to Remote Inbound Customer Service jobs in Grand Rapids, MI?
For Remote Inbound Customer Service jobs in Grand Rapids, MI, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Grand Rapids, MI look for?
The top searched job categories for Remote Inbound Customer Service jobs in Grand Rapids, MI are:
What cities near Grand Rapids, MI are hiring for Remote Inbound Customer Service jobs?
Cities near Grand Rapids, MI with the most Remote Inbound Customer Service job openings:
Remote Customer Service Leaders/ Benefits Specialist
Allendale, MI • Remote
Full-time
Posted 22 days ago
Globe Life Insurance rating
8.0
Based on 22 frontline employees who took The Breakroom Quiz
170th of 315 rated insurance
Job description
-No prior industry experience required
-Meet with clients on Zoom to help them enroll in benefit programs
-Explain options in a clear, simple, and relatable way
-Help clients complete online enrollment forms accurately
-Schedule and manage virtual appointments
-Use basic computer skills (email, Zoom, online systems) daily
-Follow a proven process with training and support provided
-Work independently while being part of a supportive team
-Grow your skills, income, and career through ongoing coaching
Industry leaders will train all new canidates, but you must be:
-
Coachable and demonstrate high integrity
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Your have a desire to help others
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Excellent written and verbal communication skills
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Strong organizational skills with a proactive, customer-focused mindset.
What Globe Life Insurance employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Globe Life
Sourced by ZipRecruiter
Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.
Industry
Insurance services and insurance agencies and brokerages
Company size
1,001 - 5,000 Employees
Headquarters location
McKinney, TX, US