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Remote Inbound Customer Service Jobs in Nebraska

Liveops

Remote Spanish Bilingual Customer Service

Bellevue, NE · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Lincoln, NE · Remote

$13.50 - $17/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Omaha, NE · Remote

$14.75 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Ameritas

Supervisor, Customer Service

Lincoln, NE · On-site +1

This position manages day-to-day service or back-office operations including supervising and ... This role can be hybrid or remote based on proximity to an office location. What you do:

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

ForgeFit

Remote Inside Sales Representative

Omaha, NE · On-site +1

Handle inbound sales inquiries and proactively reach out to warm leads * Conduct virtual ... Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ...

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Remote Inbound Customer Service information

What are some common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a Remote Inbound Customer Service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a Remote Inbound Customer Service Representative, and why are they important?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Nebraska? For Remote Inbound Customer Service jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Nebraska look for? The top searched job categories for Remote Inbound Customer Service jobs in Nebraska are:
What cities in Nebraska are hiring for Remote Inbound Customer Service jobs? Cities in Nebraska with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Nebraska as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 2% In-person, and 98% Remote job distribution.
Epic Business Systems Analyst-remote-US

Epic Business Systems Analyst-remote-US

NTT DATA Services

Lincoln, NE • On-site, Remote

$61K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

106th of 213 rated it services

Job description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA Services is committed to hiring exceptional, innovative, and passionate professionals who thrive in a collaborative and forward-thinking environment. If you're looking to grow your career with an inclusive organization that values both people and purpose, we invite you to apply.
We are currently seeking a Business Sys. Analysis Senior Analyst to join our Clinical Service Desk team. This is a fully remote position, with the opportunity to work from home anywhere in North America.
This role is part of our Provider Clinical Service Desk and serves as a senior agent with primary responsibility for handling inbound customer calls and working Self Service tickets to resolution. It operates within a 24x7x365 call center environment supporting our customers. Schedule flexibility is required, and work hours may change based on business and coverage needs.
Role Responsibilities
  • Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns
  • Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
  • Drive issue resolution in alignment with established Service Level Agreements (SLAs)
  • Handle incoming calls and tickets while following account-specific procedures and documentation standards
  • Maintain a strong understanding of current Epic configurations, functionality, and system updates
  • Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
  • Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
  • Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement

Preferred Qualifications
  • Strong experience with Epic clinical workflows and functionality
  • Minimum of 1-3 years of clinical care delivery experience
  • Minimum of 1-3 years of experience supporting Epic, including implementation, build, or ongoing operational support
  • Epic Certification or Proficiency in one or more Epic modules
  • Demonstrated commitment to a service-oriented mindset when working with clinicians, end users, and colleagues
  • Proven ability to analyze both quantitative and qualitative data to support decision-making and process improvement
  • Excellent communication and documentation skills

Additional Preferred Qualifications
  • Prior team leadership, mentoring, or supervisory experience
  • Experience integrating Epic or other EMR systems with ancillary or third-party clinical systems

Basic Qualifications
Minimum 1 year Healthcare-Healthcare Systems-Customer Service
About NTT DATA Services
NTT DATA Services is a recognized leader in healthcare technology and services, dedicated to improving patient outcomes and driving efficiency across the healthcare ecosystem. We deliver targeted, industry-focused solutions including patient engagement, predictive analytics, healthcare cloud hosting, system integration and interoperability, clinical and claims application implementation, revenue cycle management, policy administration, and core managed infrastructure and business process services.
Our healthcare clients include:
  • More than 1,800 hospitals
  • 2,200 long-term care facilities
  • 225 acute care facilities
  • 43,000 clinicians
  • 1,000 physician practices
  • 50 insurance providers, supporting over 65 million policyholders

Must reside in the US
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $61,668-$128,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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