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Remote In Mexico It Help Desk Jobs (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.

Immersion Consulting

IT Project Manager

$100K - $119K/yr

Simultaneously, as an IT help desk PM, you'll support to over 90,000 customers nationwide. This ... Proficient in the remote installation of primary and peripheral computer software and hardware.

Tyson & Mendes

IT Support Technician (East Coast Hours)

$22 - $30.25/hr

Tyson & Mendes is looking for an IT Help Desk Technician to provide remote support to firm ... Required : • 2+ years of relevant work experience in a service desk or help desk role • ...

New

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Education: Bachelor's degree in information technology or equivalent experience. Clearance:

ITC Federal, Inc.

Help Desk Supervisor

... information technology, professional services, and litigation support tools to manage complex legal ... Authorized to work in the United States. * Ability to work effectively in a fully remote ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location ... Associates Degree in Information Technology or equivalent experience. At least 1 of the following ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ... Provide assistance in the areas of site support, and project specific assignments. Attempt to ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Defense Unicorns

SkillBridge - IT Engineer

OR · Remote

Experience in an IT help desk, system administration, or IT operations role * Familiarity with ... Ability to collaborate effectively with cross-functional teams in a remote, asynchronous ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

... IT team. This is a great opportunity for someone who enjoys being the go-to person for technical ... Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ...

Onebrief, Inc

IT Support Specialist

$70K - $85K/yr

Onebrief operates as an all-remote company, though many of our employees work alongside our ... What We Look For Required Qualifications : * 1+ years of experience in an IT support, help desk, IT ...

New

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... with a Associates Degree in a field related to computer science, information technology ...

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Remote In Mexico It Help Desk information

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$12

$23

$33

How much do remote in mexico it help desk jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote in mexico it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does working remotely as an IT Help Desk professional in Mexico impact collaboration with team members and end users?

Working remotely as an IT Help Desk professional in Mexico often involves collaborating with both local and international colleagues through digital communication platforms like Slack, Teams, or email. Regular virtual meetings and clear documentation are essential for resolving technical issues efficiently and maintaining strong teamwork. While remote work offers flexibility, it also requires proactive communication and strong time-management skills to ensure prompt support for users across different time zones. Building relationships virtually can be challenging initially, but most teams provide structured onboarding and ongoing support to help new members integrate smoothly.

What are Remote In Mexico IT Help Desk jobs?

Remote IT Help Desk jobs in Mexico involve providing technical support and troubleshooting for computer systems, software, and hardware issues from a remote location. Professionals in these roles assist customers or employees via phone, chat, or email to resolve IT-related problems. Typical responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and documenting support activities. These positions require strong communication skills, technical knowledge, and the ability to work independently from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional in Mexico, and why are they important?

To thrive as a Remote IT Help Desk professional in Mexico, you need a solid understanding of computer systems, troubleshooting, networking fundamentals, and often a degree or certification such as CompTIA A+ or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong customer service, problem-solving abilities, and clear communication skills help you stand out in supporting end-users remotely. These skills are crucial for quickly resolving technical issues, maintaining user satisfaction, and ensuring business continuity in a distributed work environment.

What is the difference between Remote In Mexico It Help Desk vs Remote In Mexico Network Support Specialist?

AspectRemote In Mexico It Help DeskRemote In Mexico Network Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk tickets, user support, troubleshootingNetwork infrastructure, server management, connectivity issues
Employer & Industry UsageIT service providers, tech companies, MSPsTelecommunications, enterprise IT, data centers

The Remote In Mexico It Help Desk primarily focuses on end-user support, troubleshooting hardware/software issues, and resolving user inquiries. In contrast, the Remote In Mexico Network Support Specialist deals with network infrastructure, configuring routers/switches, and maintaining connectivity. Both roles require certifications like CompTIA A+ but differ in technical scope and daily tasks.

CBP Technology Service Desk

CBP Technology Service Desk

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted 18 days ago

Job description

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). The position provides first‑level technical and functional support for CBP external‑facing systems, including the Automated Commercial Environment (ACE). The ideal candidate demonstrates strong customer service skills and comfort supporting external stakeholders in a mission‑critical environment.

What You'll Do

  • Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs and Trade users, via the external 866 support line.
  • Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self‑service tickets, and email.
  • Provide support for ACE‑related inquiries, including trade facilitation, compliance, and enforcement topics.
  • Deliver 24x7x365 bilingual (English/Spanish) support for ACE‑related Trade inquiries.
  • Accurately log and document all incidents and service requests in ServiceNow, including actions taken and information required for next‑level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for external‑facing CBP applications.
  • Escalate incidents to Tier 2 or Tier 3 support teams using ticket transfer and warm‑call transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to external customers.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow‑up.
  • Support both Internal and External Tier 1 operations as required; 23% of Task 2 effort is allocated to External support in accordance with contract requirements.

Required Qualifications

  • High school diploma or equivalent.
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, and web‑based applications.
  • Strong customer service and communication skills, both verbal and written.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required