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Remote In Mexico It Help Desk Jobs (NOW HIRING)

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Bilingual IT Help Desk Professionals (Tier 1 & Tier 2) Overview We are actively recruiting for ... Bilingual proficiency in English and Spanish is strictly required. * This role involves delivering ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Bilingual IT Help Desk Professionals (Tier 1 & Tier 2) Overview We are actively recruiting for ... Bilingual proficiency in English and Spanish is strictly required. * This role involves delivering ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Bilingual IT Help Desk Professionals (Tier 1 & Tier 2) Overview We are actively recruiting for ... Bilingual proficiency in English and Spanish is strictly required. * This role involves delivering ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

You'd support internal users as part of the IT help desk while growing your career in a team ... While the role is primarily remote, occasional travel to local clinics may be required to support ...

TopDog Law

IT Help Desk Specialist

$50K - $70K/yr

Remote (Must be based in or willing to work Pacific Time Zone hours) The Opportunity: Join TopDog ... * 3-5 years of help desk or IT support experience, ideally in a remote or multi-location ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing ... Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

SOSi

Help Desk Support Engineer

FL · Remote

Experience using IT help desk ticketing systems. * Experience providing remote desktop support. * Experience supporting incident response activities. * Proficiency in troubleshooting software issues ...

Somatus

IT Helpdesk Specialist 1

... and remote employees • Provide remote technical support via phone, email, chat, and ticketing ... Required : • 3+ years of experience in IT help desk, technical support, or MSP environments ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training. * Experience with IT help desk ticketing systems, remote desktop ...

Terrestris LLC

Remote Help Desk Specialist

Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and ... An ability to open and monitor the status of trouble tickets and add pertinent information into the ...

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Remote In Mexico It Help Desk information

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$12

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How much do remote in mexico it help desk jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote in mexico it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does working remotely as an IT Help Desk professional in Mexico impact collaboration with team members and end users?

Working remotely as an IT Help Desk professional in Mexico often involves collaborating with both local and international colleagues through digital communication platforms like Slack, Teams, or email. Regular virtual meetings and clear documentation are essential for resolving technical issues efficiently and maintaining strong teamwork. While remote work offers flexibility, it also requires proactive communication and strong time-management skills to ensure prompt support for users across different time zones. Building relationships virtually can be challenging initially, but most teams provide structured onboarding and ongoing support to help new members integrate smoothly.

What are Remote In Mexico IT Help Desk jobs?

Remote IT Help Desk jobs in Mexico involve providing technical support and troubleshooting for computer systems, software, and hardware issues from a remote location. Professionals in these roles assist customers or employees via phone, chat, or email to resolve IT-related problems. Typical responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and documenting support activities. These positions require strong communication skills, technical knowledge, and the ability to work independently from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional in Mexico, and why are they important?

To thrive as a Remote IT Help Desk professional in Mexico, you need a solid understanding of computer systems, troubleshooting, networking fundamentals, and often a degree or certification such as CompTIA A+ or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong customer service, problem-solving abilities, and clear communication skills help you stand out in supporting end-users remotely. These skills are crucial for quickly resolving technical issues, maintaining user satisfaction, and ensuring business continuity in a distributed work environment.

What is the difference between Remote In Mexico It Help Desk vs Remote In Mexico Network Support Specialist?

AspectRemote In Mexico It Help DeskRemote In Mexico Network Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk tickets, user support, troubleshootingNetwork infrastructure, server management, connectivity issues
Employer & Industry UsageIT service providers, tech companies, MSPsTelecommunications, enterprise IT, data centers

The Remote In Mexico It Help Desk primarily focuses on end-user support, troubleshooting hardware/software issues, and resolving user inquiries. In contrast, the Remote In Mexico Network Support Specialist deals with network infrastructure, configuring routers/switches, and maintaining connectivity. Both roles require certifications like CompTIA A+ but differ in technical scope and daily tasks.

IT Help Desk

IT Help Desk

TEEMA

Orlando, FL • Remote

Full-time

Posted 8 days ago

Job description

Remote IT Help Desk / Service Desk Specialists — Federal Support

Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando, FL.

We are seeking customer-focused IT professionals with experience providing technical support in fast-paced help desk, service desk, or enterprise support environments. Candidates may be considered for multiple support levels based on experience, technical skills, schedule availability and role alignment.

Responsibilities
Provide technical support to end users by phone, email, chat, and ticketing system. Troubleshoot issues related to Windows, Microsoft 365, Active Directory, account access, VPN/remote access, hardware/software, web-based applications and network connectivity. Document incidents, escalate issues when needed and deliver professional customer support in a structured federal environment.

Required Qualifications
Must be a U.S. Citizen and able to pass a federal background investigation.
Experience in IT help desk, service desk, technical support, customer support or account support.
Strong troubleshooting, communication, documentation and customer service skills.
Experience with Windows, Microsoft Office / Microsoft 365, ticketing systems, account support or remote troubleshooting.
Must be open to schedule coverage in a 24x7x365 support environment.

Preferred Qualifications
Active Directory experience.
ServiceNow or other ITSM ticketing experience.
VPN, remote access, PIV/CAC, or smart card troubleshooting experience.
Federal, DHS, CBP or government service desk experience.
Bilingual English/Spanish skills are a plus.
CompTIA A+, Network+, Security+, HDI or related certifications are a plus.

Location: Ashburn, VA
Work Environment: Federal service desk / technical support
Schedule: Multiple shifts may be available; 24x7x365 coverage environment

Apply today to start in June!

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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

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