Remote Immigration Customer Service Jobs in Arkansas

Summary
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.
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Duties
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• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial
  supporting documentation and eligibility for benefits.
• Create and/or maintain subject matter files, technical instructions, and operating procedures
• Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity.
• Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents.
• Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests.
• Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports.
• Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.

Requirements
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Conditions of employment
Conditions of Employment:

• You must be a U.S. Citizen or U.S. National to apply for this position
• Successfully pass a Background Investigation including financial disclosure
• You must pass a drug screening
• Males born after 12/31/1959 must be registered with the Selective Service
• Political appointees may require OPM approval before on-boarding
• USCIS applies the Telework Enhancement Act of 2010 to its telework program

This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Probationary Period: You may be required to serve a probationary period of 1 year.
Typing Certification: Applicants must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.
General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures.
Physical Demands: Applicants must be able to lift up to 50 pounds.
Motor Vehicle Operation: This position requires operation of a motor vehicle. You must possess a current valid driver's license.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/24/2026.
Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.
Application Limit: This vacancy is limited to the first 75 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria.
GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Performing office automation duties using word processing to edit and reformat correspondence and reports;
• Creating and maintaining spreadsheets and databases;
• Responding to inquiries by phone and/or in writing;
• Reviewing work products for accuracy and completeness.

OR

• You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.

GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Performing office automation duties requiring different methods/approaches for a variety of assignments;
• Reviewing and screening applications or files to ensure validity of documentation submitted;
• Answering routine questions and providing assistance on applications;
• Maintaining subject matter files, technical instructions, and/or operating procedures.

GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Managing data and files in various software applications to retrieve and prepare reports;
• Collaborating and/or supporting in the adjudicative/decision making process;
• Communicating technical information concerning applications with internal and external contacts;
• Analyzing and verifying cases where expedited processing is requested.

GS-08: You qualify at the GS-08 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Reviewing documents to ensure consistency and validity of submitted data.
• Delivering guidance, training, and/or mentorship to various work units or groups on records management and/or immigration application processing.
• Providing customer service to include researching inquiries received by customers in order to provide accurate and timely responses to resolve issues and/or concerns.
• Managing appointments in a electronic scheduling system.
• Ensuring official records are maintained and compliant with records management system (to include existing policy, guidance, and laws).

GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-08 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Overseeing workload distribution to include reviewing and maintaining quality control over final work products.
• Serving as a liaison by providing immigration records management support and answering case inquiries.
• Managing file room, mail room, and/or appointment scheduling operations to monitor movement of records and case processing.
• Creating, maintaining, and reconciling physical and electronic records.
• Providing direct instructions and/or additional information needed in regards to applications and/or petitions.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/24/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:

• Job Title (include series and grade if Federal Job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
• Start and end dates for each grade/pay level if you've held a federal position.
• Full-time or part-time status (include hours worked per week)
• Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-05 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202, An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual's first day of reemployment.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the