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Remote Human Resources Associate Jobs in Edmonton, AB

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will manage and resolve support tickets related to our Human Resource Management ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

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Remote Human Resources Associate information

What does a remote human resources associate do?

A Remote Human Resources Associate supports HR functions such as recruiting, onboarding, payroll, benefits administration, and employee relations from a remote location. They help ensure company policies are followed, assist with resolving employee concerns, and maintain confidential records. Communication and organizational skills are essential, as they often coordinate with both employees and management virtually. Their role is critical in supporting a positive workplace culture and ensuring compliance with employment laws.

How does a remote human resources associate effectively build relationships with employees and management when working offsite?

Building strong relationships as a Remote Human Resources Associate requires proactive communication and the use of digital tools to stay connected. You'll often schedule regular virtual check-ins with both employees and managers to address concerns, provide guidance, and foster a sense of inclusion. Utilizing video calls, instant messaging platforms, and collaborative HR software helps bridge the distance, while participating in virtual team meetings ensures you remain an accessible and trusted resource. Establishing clear channels for feedback and being responsive to inquiries are also key to supporting the workforce remotely.

What are the key skills and qualifications needed to thrive as a remote human resources associate, and why are they important?

To thrive as a Remote Human Resources Associate, you need a solid understanding of HR principles, recruitment processes, and employment laws, often supported by a bachelor's degree in human resources or a related field. Familiarity with HRIS platforms, payroll systems, and virtual collaboration tools is typically required. Strong organizational skills, discretion, and effective communication are crucial soft skills for building trust and managing sensitive information remotely. These skills and qualities are essential for ensuring smooth HR operations, compliance, and positive employee experiences in a remote environment.

What is the difference between Remote Human Resources Associate vs Remote HR Coordinator?

AspectRemote Human Resources AssociateRemote HR Coordinator
CredentialsTypically requires a bachelor's degree in HR, Business, or related fieldUsually requires a bachelor's degree; HR certifications are a plus
Work EnvironmentRemote, supporting HR functions across various departmentsRemote, coordinating HR activities and communication
Employer UsageUsed in companies to handle onboarding, employee records, and supportUsed to organize HR processes, schedule interviews, and assist HR managers
Search/Comparison IntentOften searched by entry-level HR professionals or job seekersCompared for roles involving coordination and administrative support

The Remote Human Resources Associate and Remote HR Coordinator roles share similarities in credentials, work environment, and industry usage. While both support HR functions remotely, associates focus more on onboarding and employee records, whereas coordinators handle scheduling and process organization. Understanding these differences helps job seekers identify the right role for their skills and career goals.

What are the most commonly searched types of Remote Human Resources jobs in Edmonton, AB?

The most popular types of Remote Human Resources jobs in Edmonton, AB are:

What are popular job titles related to Remote Human Resources Associate jobs in Edmonton, AB?

For Remote Human Resources Associate jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Remote Human Resources Associate jobs in Edmonton, AB look for?

The top searched job categories for Remote Human Resources Associate jobs in Edmonton, AB are:

Remote Human Resources Associate jobs near you

(Remote) Support Analyst

Cayenta

Edmonton, AB • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly.

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems.

This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.

This remote role welcomes candidates anywhere in Canada and the US.

What your impact will be:

  • Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction
  • Monitor the support queue, take ownership of new tickets, and reassign as needed
  • Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve complex issues
  • Troubleshoot application, data, architecture, and interface-related problems
  • Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process
  • Develop deep functional and technical knowledge of our ERP applications, with a focus on Human Resources and Payroll modules
  • Identify root causes and provide recommendations to prevent recurring issues
  • Understand support service agreements and appropriately scope requests outside of standard support
  • Contribute ideas for product and process improvements

What we are looking for:

  • Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
  • Strong technical aptitude with proven troubleshooting and problem-solving skills
  • Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred

Customer Support Qualifications:

  • Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
  • Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
  • Strong analytical skills with the ability to make sound, independent decisions
  • Self-motivated, adaptable, and able to work both independently and collaboratively within a team

Technical Qualifications

  • Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
  • Experience in troubleshooting APIs and/or web services preferred.
  • Knowledge of Apache Tomcat configuration and troubleshooting is preferred.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

Compensation Range:

60K-75K

About Cayenta:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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