Remote Human Computer Interaction Research Jobs in Baltimore, MD

Bellese is a mission-driven Digital Services Company committed to pioneering innovative technology solutions in civic healthcare. Our dedication lies in making a meaningful impact on public health outcomes.
Driven by service design, we strive to know the "Why" to understand the healthcare journey for patients, caregivers, providers, payers, and policymakers. Our goal is to design and build solutions that reduce confusion, provide clarity, support decision making, and streamline the process so that we and our partners can focus on providing better health outcomes by improving patient care and reducing costs and burden.
The Team you will be joining:
HQR
Our team is charged with maintaining and improving the software at the Centers for Medicare and Medicaid Services (CMS) that supports the Hospital Quality Reporting program. Thousands of hospitals across the country depend on these systems to submit quality measure data that reflects the care beneficiaries receive in their facility. Our teams will continuously strive to modernize these systems, while improving them in ways that reduce provider burden and minimize costs to CMS. We do this through HCD and Service design practices, product thinking, and skilled engineering. At Bellese, we're relentlessly focused on enabling and empowering providers to focus on improving the quality and safety of patient care.
The successful Candidate will will excel at:
Approaching UX challenges with empathy and compassion.
Understanding how to work within a suite of products and how UX decisions impact that suite.
Working within agile UX processes, interacting with both product management and product development teams.
Creating and communicating interaction and UX design decisions in the most appropriate forms - from user stories, to wireframes to high fidelity prototypes.
Developing and maintaining design mockups, user flows, wireframes, detailed specifications and other design documents as needed.
Prototyping concept designs and validate design direction with appropriate user and stakeholder input.
Participating in a wide range of human-centered research projects including usability testing, contextual and stakeholder interviews.
Working closely with the development team to deliver the best user experience possible.
Utilizing and communicating human-computer interaction (HCI) best practices.
Design heuristic evaluations.
Using online tools, such as screen readers, to aid their research.
Developing research plans for usability testing of applications, software and websites.
Defining interaction models, user task flows, and UI (user interface) specifications.
Communicating scenarios (using personas), end-to-end experiences, interaction models, and screen designs to other people working on a product.
Working with design lead and other user experience designers to incorporate a visual or brand identity into the finished product.
Considering user behaviors learned in a legacy environment.
Developing and maintaining design wireframes, mockups, non-code interactive prototypes, and UI specifications.
Sitting in the customer's and user's shoes: you seek to understand and empathize with the users and their goals - their problems are your problems.
Reducing ambiguity in problems through quantitative and qualitative research - you work with researchers to go to the source and make sure you truly understand the issues that the providers and customers want to be solved.
Measuring results: you define success through clear metrics so the customer can see what works and what doesn't.
Succinctly communicating or demonstrating issues to your team, and leading the thought process of your team to drive toward feasible, viable, and highly-usable solutions.
Working with customer support and user researchers to identify user experience issues, and drive measurable improvements.
Working as part of an agile software development team - you're a creative thinker and skilled communicator who thrives in cross-functional teams.
Translating ideas into actionable, testable solutions, and working with engineering teams to define and implement those solutions.
Releasing and supporting software systems to healthcare providers.
All stages of the product development lifecycle - from research through design inception through implementation.
Security Clearance Requirements

• US Citizenship or Green Card only - we do not offer Sponsorship
• US Residency for at least the past 3 years
• Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation
• Disclaimer: Medical or recreational marijuana use is considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust. See article

Work that matters, with perks that deliver. Discover how Bellese Technologies invests in you through a benefits suite that makes every day better

• Remote First, Remote Only Culture
• Four weeks paid time off yearly (prorated based on start date for the first year)
• 10 paid floatingcompany holidays
• Flexible schedule
• Work from home setup including a Macbook
• Collaborative, learning environment
• Medical, dental, and company-paid vision insurance
• Optional HSA account with some medical plans and a company contribution
• Company paid basic life and AD&D insurance coverages
• Company paid short and long term life insurance
• Optional critical illness and accident insurance
• 401K plan with 3% safe harbor contribution
• Wellness resources and virtual care
• Perks Plus employee discounts

You will like it here if

• You foster a collaborative ethos, driven by the mission to deliver exceptional customer service to clients. You are passionate about Healthcare and changing the healthcare landscape. You're an out of the box thinker, always striving to know the "why" when it comes to building solutions. You excel in a team-oriented, remote-first environment characterized by mutual respect and open communication. Your adaptability and ability to navigate challenges ensure your success in any situation.

$90,600 - $121,400 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment form but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.