Product Trainer
Franklin, TN · Remote
Build robust remote learning resources and customer-facing learning portals that support ongoing ... Current professional certification with HSPA or CBSPD * Strong background in sterile processing ...
Product Trainer
Franklin, TN · Remote
Build robust remote learning resources and customer-facing learning portals that support ongoing ... Current professional certification with HSPA or CBSPD * Strong background in sterile processing ...
Remote Hspa information
What is the difference between Remote Hspa vs Remote Network Technician?
| Aspect | Remote Hspa | Remote Network Technician |
|---|---|---|
| Required Credentials | Certifications like CompTIA Network+, Cisco CCNA | Certifications like CompTIA Network+, Cisco CCNA |
| Work Environment | Remote, technical support or troubleshooting | Remote, network setup, troubleshooting, and maintenance |
| Industry Usage | Telecommunications, wireless services | IT, telecommunications, networking |
| Common Search/Comparison | Yes | Yes |
Remote Hspa and Remote Network Technician roles share similar credentials and work environments, often involving remote troubleshooting and network support. The main difference lies in the specific focus: Remote Hspa typically relates to wireless broadband technologies, while Remote Network Technicians handle broader network infrastructure. Both roles are essential in telecommunications and IT industries, with overlapping skills and certifications.
What is a Remote HSPA?
A Remote HSPA, or Home Service Provider Agent, is a professional who assists customers with technical support, troubleshooting, account management, and other services, typically for telecommunications or internet companies, while working remotely. Their main responsibilities include handling customer inquiries, resolving service issues, and providing guidance on products and services via phone, chat, or email. This role requires strong communication skills, technical proficiency, and the ability to work independently from a home office environment. Remote HSPAs use online tools and resources to deliver effective customer support and often follow company protocols to ensure customer satisfaction.
What are the key skills and qualifications needed to thrive as a Remote HSPA, and why are they important?
To thrive as a Remote HSPA, you need a thorough understanding of infection control, sterilization procedures, and healthcare regulations, usually supported by certification such as CRCST (Certified Registered Central Service Technician). Familiarity with sterilization tracking software, inventory management systems, and various sterilization equipment is typically required. Attention to detail, strong organizational skills, and effective communication are crucial soft skills for ensuring compliance and coordination with healthcare teams remotely. These abilities are important to maintain patient safety, regulatory compliance, and efficient sterile processing operations in a remote setting.
How does a Remote HSPA typically collaborate with healthcare teams while working offsite?
As a Remote HSPA, you will regularly coordinate with physicians, nurses, and administrative staff through secure communication platforms, video calls, and electronic health records systems. Effective collaboration often involves participating in virtual team meetings, sharing patient updates, and ensuring timely documentation to support patient care. While working remotely, strong written and verbal communication skills are essential to maintain seamless workflow and patient-centered service. Most teams also provide ongoing support and training to ensure remote HSAs stay aligned with clinical protocols and organizational goals.
What are popular job titles related to Remote Hspa jobs in Tennessee? For Remote Hspa jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Hspa jobs in Tennessee look for? The top searched job categories for Remote Hspa jobs in Tennessee are:
Fortive rating
7.3
Based on 8 frontline employees who took The Breakroom Quiz
Job description
Position Summary: We're looking for a dynamic and passionate Product Trainer to elevate how Censis employees and customers learn, adopt, and succeed with our solutions. This role is an exciting opportunity to build and scale impactful training experiences, shape product enablement for new launches and enhancements, and strengthen customer learning across the business. The ideal candidate brings deep sterile processing expertise, strong knowledge of the Censis product suite, and the ability to translate complex workflows into engaging, practical learning that drives confidence, adoption, and customer success.
Key Responsibilities:
Build Best-in-Class Training Experiences
- Design and build end-to-end training programs for Censis employees and customers, covering healthcare and sterile processing workflows, industry context, and Censis product education
- Develop and deliver engaging training assets for internal stakeholders, including instructor-led presentations, self-paced learning modules, video tutorials, interactive experiences, and quick reference materials
- Lead and evolve Censis' training ecosystem, including LMS and customer learning portals, to ensure a seamless and scalable learning experience
Drive Customer Learning and Adoption
- Build robust remote learning resources and customer-facing learning portals that support ongoing product adoption
- Manage and deliver customer learning offerings that help users build confidence and maximize the value of Censis solutions
- Create self-service learning content that enables customers to quickly access practical, high-value support
- Produce compelling video demonstrations, user guides, and enablement resources that simplify complex workflows
- Establish clear processes to refresh and maintain content so learning materials remain accurate and relevant
- Measure learning effectiveness through user engagement insights and continuous improvement opportunities
Enable Internal Teams to Launch and Grow with Confidence
- Create and deliver training for new products and major product enhancements to ensure internal teams are prepared to support successful launches
- Lead regular education sessions for cross-functional internal teams to strengthen product knowledge and confidence
- Serve as a subject matter expert on sterile processing workflows and partner with product and marketing teams to support strategy, messaging, and enablement
- Collaborate with internal functional teams to identify evolving training needs and prioritize high-impact learning opportunities
- Gather feedback from stakeholders and learners to continuously improve the effectiveness and relevance of training materials
- Represent Censis products with enthusiasm and professionalism, helping build customer trust, satisfaction, and excitement for Censis solutions
Qualifications and Skills:
- Extensive knowledge of CensiTrac and related products in the Censis suite
- Current professional certification with HSPA or CBSPD
- Strong background in sterile processing, with knowledge of governing standards and practices
- Knowledge of regulatory bodies impacting Sterile Processing and Operating Rooms
- Exceptional communication, interpersonal, and analytical skills
- Proven ability to develop and deliver engaging training content for diverse audiences
- Experience with Learning Management Systems (LMS) and training strategy development is a plus
- Requires travel up to 30%, depending on location
- Bachelor's degree in related area preferred or equivalent experience
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Censis
Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.
From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
About Fortive
Sourced by ZipRecruiter
Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.
Industry
Electrical equipment, appliance, and component manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Everett, WA, US
Year founded
2016