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Remote Hotel Customer Service Jobs in San Ramon, CA

LHH US

Customer Service Representative

Dublin, CA · Remote

$18/hr

This will be a 100% remote contract opportunity with our client and will work PST hours. Product ... Strong customer service mindset with empathy, patience, and a positive attitude. * Ability to stay ...

LHH US

Customer Service Representative

Dublin, CA · Remote

$18/hr

This will be a 100% remote contract opportunity with our client and will work PST hours. Product ... Strong customer service mindset with empathy, patience, and a positive attitude. * Ability to stay ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 14, 2026. About ...

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How much do remote hotel customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote hotel customer service in San Ramon, CA is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote hotel customer service?

To thrive as a Remote Hotel Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in hospitality or customer support. Familiarity with property management systems (PMS), reservation platforms, and CRM tools is often required, and some employers may prefer candidates with customer service certifications. Outstanding candidates demonstrate patience, a positive attitude, and the ability to remain calm under pressure while delivering exceptional guest experiences remotely. These skills and qualities ensure effective resolution of guest inquiries, contribute to customer satisfaction, and support a hotel's reputation and operations.

What is a remote hotel customer service representative?

A Remote Hotel Customer Service job involves assisting hotel guests with reservations, inquiries, and concerns from a remote location. Responsibilities may include handling booking requests, providing information about hotel services, processing payments, and addressing guest issues through phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and knowledge of hotel policies. It allows employees to work from home while ensuring a high level of customer satisfaction for hotel guests.

What are some typical challenges faced by remote hotel customer service representatives?

Remote hotel customer service representatives often navigate challenges such as handling multiple guest inquiries simultaneously, resolving issues without being on-site, and communicating effectively across various channels like phone, email, and live chat. Balancing a high volume of requests while maintaining accuracy and a friendly tone can require strong time management and problem-solving skills. Team members usually collaborate virtually with other departments, such as housekeeping or reservations, to quickly resolve guest concerns. Successfully overcoming these challenges contributes directly to positive guest experiences and helps hotels maintain a high standard of service, even from a remote environment.

What are popular job titles related to Remote Hotel Customer Service jobs in San Ramon, CA? For Remote Hotel Customer Service jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Remote Hotel Customer Service jobs in San Ramon, CA look for? The top searched job categories for Remote Hotel Customer Service jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Remote Hotel Customer Service jobs? Cities near San Ramon, CA with the most Remote Hotel Customer Service job openings:
Remote Hotel Customer Service jobs near you
Infographic showing various Remote Hotel Customer Service job openings in San Ramon, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $42,234 per year, or $20.3 per hour.

Remote Membership & Customer Service Phone Representative

SweatHouz CONTRAST THERAPY

San Mateo, CA • Remote

$17 - $22/hr

Part-time

Posted 7 days ago

Job description

About the Role
SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.
What You'll Do
  • Answer inbound calls: membership questions, pricing, hours, session booking.
  • Make outbound calls: follow up on leads, confirm bookings, check in on renewals.
  • Manage SMS/text inquiries with the same level of care as phone calls.
  • Log every call and update our CRM / booking system accurately.
  • Escalate anything you can't resolve to the studio manager.
Schedule
  • 25–30 hours/week, flexible — mix of weekday and some weekend/evening coverage.
  • Specific shifts finalized with the studio managers.
What We're Looking For
  • Excellent phone manner — warm, clear, patient.
  • Comfortable with basic CRM/scheduling software (we'll train you on ours).
  • Reliable high-speed internet and a quiet home workspace.
  • Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required).
  • Self-starter who can work independently with light supervision.
Pay & Logistics
  • $17–$22/hour depending on experience.
  • Remote — provide your own computer/headset.
  • Paid training on our systems and scripts.

This is a remote position.