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Remote Hotel Customer Service Jobs in Racine, WI

HMG Careers

Remote Sales Specialist

Kenosha, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Rep

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Executive

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Menomonee Falls, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Kenosha, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Insurance Agent

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Agent

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Menomonee Falls, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Executive - Remote

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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How much do remote hotel customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote hotel customer service in Racine, WI is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Hotel Customer Service position, and why are they important?

To thrive as a Remote Hotel Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in hospitality or customer support. Familiarity with property management systems (PMS), reservation platforms, and CRM tools is often required, and some employers may prefer candidates with customer service certifications. Outstanding candidates demonstrate patience, a positive attitude, and the ability to remain calm under pressure while delivering exceptional guest experiences remotely. These skills and qualities ensure effective resolution of guest inquiries, contribute to customer satisfaction, and support a hotel's reputation and operations.

What is a Remote Hotel Customer Service job?

A Remote Hotel Customer Service job involves assisting hotel guests with reservations, inquiries, and concerns from a remote location. Responsibilities may include handling booking requests, providing information about hotel services, processing payments, and addressing guest issues through phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and knowledge of hotel policies. It allows employees to work from home while ensuring a high level of customer satisfaction for hotel guests.

What are some typical challenges faced by remote hotel customer service representatives?

Remote hotel customer service representatives often navigate challenges such as handling multiple guest inquiries simultaneously, resolving issues without being on-site, and communicating effectively across various channels like phone, email, and live chat. Balancing a high volume of requests while maintaining accuracy and a friendly tone can require strong time management and problem-solving skills. Team members usually collaborate virtually with other departments, such as housekeeping or reservations, to quickly resolve guest concerns. Successfully overcoming these challenges contributes directly to positive guest experiences and helps hotels maintain a high standard of service, even from a remote environment.

What are popular job titles related to Remote Hotel Customer Service jobs in Racine, WI? For Remote Hotel Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Hotel Customer Service jobs in Racine, WI look for? The top searched job categories for Remote Hotel Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Hotel Customer Service jobs? Cities near Racine, WI with the most Remote Hotel Customer Service job openings:
Remote Hotel Customer Service jobs near you
Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)

Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)

Northwestern Mutual Life Insurance Company

Milwaukee, WI • On-site, Remote

$32.66/hr

Full-time

Re-posted 14 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

145th of 281 rated insurance

Job description

Role Summary
This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for delivering high-quality client service through accurate transaction processing, issue resolution, and clear communication across a range of investment-related inquiries. Associates in this role handle phone-based and transactional work, navigate multiple systems, and follow established processes while applying sound judgment to resolve more complex scenarios. The focus is on operational excellence, risk awareness, and providing a consistent, professional client experience.
Primary Duties and Responsibilities
  • Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment.
  • Proficient in resolving basic and intermediate (semi-complex) inquiries and transactions from Financial Representatives and clients within a registered area, while continuing to develop proficiency in more complex work.
  • Researches and evaluates potential solutions to complex problems, which may require identifying root causes and navigating deviations from standard procedures.
  • Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary transfers.
  • Effectively de-escalates challenging client situations while guiding clients through complex or unique inquiries.
  • Serves as a trusted advocate for Financial Representatives and partners with them to meet client needs.
  • Embraces new technology and promotes website and self-service capabilities by educating clients and field partners, while understanding the risks and impacts transactions may have on clients or policies.
  • Understands how systems connect to processes and outcomes.
  • Drives change and supports continuous improvement by helping develop processes and provisions to accommodate evolving business needs.
  • Fosters professional relationships with clients to enhance brand loyalty.
  • Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
  • Adapts work priorities to meet changing business and customer demands.
Qualifications
  • Associate degree in business or a related field, or an equivalent combination of education and experience.
  • Minimum of two years of related customer service experience with demonstrated customer service skills.
  • Advanced understanding of investment or income products or markets (e.g., VA, VL, VUL, Retirement, or Business markets).
  • Basic understanding of tax implications.
  • Strong written and verbal communication skills.
  • Ability to multitask and manage a high volume of calls or caseloads with a high degree of accuracy.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Demonstrated desire to continuously learn and improve.
  • Strong problem-solving skills with the ability to provide effective options and solutions.
  • Demonstrated computer proficiency with solid keyboarding skills and experience using common software applications.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRA
Compensation Range:
Pay Range - Start:
$21.77
Pay Range - End:
$32.66
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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