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Remote Hotel Customer Service Jobs in Medford, NJ

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Philadelphia, PA · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Levittown, PA · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Amerihealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$15.25 - $20.75/hr

Upon successful completion of training, the role will transition to a remote work environment ... High School Diploma or GED. * 1-year of prior customer service experience. * Experience in the ...

AmeriHealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$16.25 - $22/hr

Upon successful completion of training, the role will transition to a remote work environment ... High School Diploma or GED. * 1-year of prior customer service experience. * Experience in the ...

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How much do remote hotel customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote hotel customer service in Medford, NJ is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.52 per hour, depending on experience, location, and employer.

What is a Remote Hotel Customer Service job?

A Remote Hotel Customer Service job involves assisting hotel guests with reservations, inquiries, and concerns from a remote location. Responsibilities may include handling booking requests, providing information about hotel services, processing payments, and addressing guest issues through phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and knowledge of hotel policies. It allows employees to work from home while ensuring a high level of customer satisfaction for hotel guests.

What are the key skills and qualifications needed to thrive in the Remote Hotel Customer Service position, and why are they important?

To thrive as a Remote Hotel Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in hospitality or customer support. Familiarity with property management systems (PMS), reservation platforms, and CRM tools is often required, and some employers may prefer candidates with customer service certifications. Outstanding candidates demonstrate patience, a positive attitude, and the ability to remain calm under pressure while delivering exceptional guest experiences remotely. These skills and qualities ensure effective resolution of guest inquiries, contribute to customer satisfaction, and support a hotel's reputation and operations.

What are some typical challenges faced by remote hotel customer service representatives?

Remote hotel customer service representatives often navigate challenges such as handling multiple guest inquiries simultaneously, resolving issues without being on-site, and communicating effectively across various channels like phone, email, and live chat. Balancing a high volume of requests while maintaining accuracy and a friendly tone can require strong time management and problem-solving skills. Team members usually collaborate virtually with other departments, such as housekeeping or reservations, to quickly resolve guest concerns. Successfully overcoming these challenges contributes directly to positive guest experiences and helps hotels maintain a high standard of service, even from a remote environment.
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Remote Hotel Customer Service jobs near you

Remote Entry Level Hotel Coordinator

Fran's ExploreMore Travel

Philadelphia, PA • Remote

Full-time

Posted 23 days ago

Job description

We are seeking a motivated and detail-oriented Entry Level Hotel Coordinator to support our travel planning team. In this role, you will assist with researching hotel accommodations, coordinating reservations, and helping clients select the best lodging options for their trips. This is an excellent opportunity for someone who enjoys hospitality, organization, and providing excellent service in a remote work setting.

Key Responsibilities:

  • Research and compare hotel options based on client preferences and budgets
  • Prepare and organize quotes, confirmations, and itinerary details
  • Assist clients with basic hotel inquiries and reservation updates
  • Accurately maintain booking information and client records
  • Collaborate with travel partners and hotel suppliers when needed
  • Provide professional and courteous communication with clients and vendors

Requirements

  • Strong communication and customer service skills
  • High attention to detail and ability to multitask
  • Proficiency with basic computer applications (email, Microsoft Office or Google Workspace, internet navigation)
  • Comfortable researching hotels and navigating booking platforms
  • Reliable internet connection and designated workspace at home
  • Previous experience in hospitality, administration, or customer service is helpful but not required

Benefits

  • Flexible remote work schedule
  • Career growth potential in the hospitality and travel industry
  • Supportive and collaborative team environment
  • Opportunity to gain valuable hotel and travel industry experience
  • Access to exclusive travel perks and discounts (after meeting eligibility requirements)

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