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Remote Hotel Customer Service Jobs in Alaska (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Anchorage, AK · On-site +1

$17.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Anchorage, AK · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Fairbanks, AK · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wasilla, AK · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Spanish Bilingual Customer Service

Wasilla, AK · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Zuzick Organization of Globe Life

$17 - $23/hr

Strong organizational skills with a proactive, customer-focused mindset.

Zuzick Organization of Globe Life

$16.25 - $22.25/hr

Strong organizational skills with a proactive, customer-focused mindset.

New

Zuzick Organization of Globe Life

$16.50 - $22.25/hr

Strong organizational skills with a proactive, customer-focused mindset.

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

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All JobsHotel Customer Service JobsRemote Hotel Customer Service JobsRemote Hotel Customer Service Jobs in Alaska

Remote Hotel Customer Service information

See Alaska salary details

$10

$19

$29

How much do remote hotel customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote hotel customer service in Alaska is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.49 per hour, depending on experience, location, and employer.

What is a remote hotel customer service representative?

A Remote Hotel Customer Service job involves assisting hotel guests with reservations, inquiries, and concerns from a remote location. Responsibilities may include handling booking requests, providing information about hotel services, processing payments, and addressing guest issues through phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and knowledge of hotel policies. It allows employees to work from home while ensuring a high level of customer satisfaction for hotel guests.

What are the key skills and qualifications needed to thrive in remote hotel customer service?

To thrive as a Remote Hotel Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in hospitality or customer support. Familiarity with property management systems (PMS), reservation platforms, and CRM tools is often required, and some employers may prefer candidates with customer service certifications. Outstanding candidates demonstrate patience, a positive attitude, and the ability to remain calm under pressure while delivering exceptional guest experiences remotely. These skills and qualities ensure effective resolution of guest inquiries, contribute to customer satisfaction, and support a hotel's reputation and operations.

What are some typical challenges faced by remote hotel customer service representatives?

Remote hotel customer service representatives often navigate challenges such as handling multiple guest inquiries simultaneously, resolving issues without being on-site, and communicating effectively across various channels like phone, email, and live chat. Balancing a high volume of requests while maintaining accuracy and a friendly tone can require strong time management and problem-solving skills. Team members usually collaborate virtually with other departments, such as housekeeping or reservations, to quickly resolve guest concerns. Successfully overcoming these challenges contributes directly to positive guest experiences and helps hotels maintain a high standard of service, even from a remote environment.

What job categories do people searching Remote Hotel Customer Service jobs in Alaska look for?

The top searched job categories for Remote Hotel Customer Service jobs in Alaska are:

What cities in Alaska are hiring for Remote Hotel Customer Service jobs?

Cities in Alaska with the most Remote Hotel Customer Service job openings:

Remote Hotel Customer Service jobs near you

Remote Hotel Assistant General Manager, Qavartarvik Customer Lodge (Salary DOE & FEHB Benefits - 4x4

NANA Management Services

Anchorage, AK • On-site, Remote

Other

Re-posted 14 days ago

Job description


The Assistant General Manager (AGM) manages and coordinates with the General Manager the many functions of a hotel to achieve a profitable operation and provide high-quality services for guests. The AGM oversees all aspects of the hotel operations including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The AGM must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. Advanced skillset in Microsoft Office Suites and a background in Marketing are a plus. The AGM must be able to delegate responsibilities, organize complex projects, and establish priorities.
The AGM will support the Qavartarvik Customer Lodge, a 109-room hotel, located in Bethel, AK. This is a rotational position working with a shift schedule of 4-weeks on & 4-weeks off. Client provided manager housing is provided. The point of hire origin for this position is Anchorage, AK. NMS provides roundtrip, coach, airfare between Anchorage, AK and Bethel, AK.
Responsibilities
  • Always provides the highest quality of service to the customer.
  • Manage and coordinate the activities of assigned hotel staff. Ensure budgeted revenues and profits are achieved.
  • Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and job safety analysis. Ensures adherence to the Guarantee of Fair Treatment policy. Ensures all assigned activities comply with sound business practices and all internal and external requirements.
  • Monitors staff training activities to improve efficiency and ensure conformance with standard procedures and practices. Leads, directs and communicates with staff to keep them informed and motivated. Coaches and counsels' employees to encourage positive behaviors and correct negative behavior.
  • Handles a wide variety of employee related matters such as general employment issues, paperwork, PAN's, training, etc.
  • Monitors and resolve various guest service trends and issues. Performs a variety of sales duties and activities.
  • Conducts various property inspections to ensure compliance with applicable standards. Make sure all assigned equipment is maintained in compliance with service standards. Act as primary contact for vendors for supplies.
  • Handles a variety of food and beverage services and functions.
  • Demonstrates a sense of urgency with a high level of energy.
  • Ensures that the responsibilities, authorities, and accountability of all assigned employees are defined and understood. Promotes teamwork and employee morale. Analyze and resolve work problems or assist employees in solving work problems.
  • Consistently demonstrate examples of remarkable skill in structuring assigned activities, management teamwork, communications, operational efficiencies, handling of customer needs, decision making, developing employees and shareholders, and solving typical business problems. Facilitates the employment and development of local shareholders.
  • Assists in moving luggage, packages, furniture, etc. which may weigh up to 50 pounds.
  • Embrace and drive the CARES program with all staff. CARES are discussed in all huddles and monthly training and videos are watched.
  • Other related managerial duties may also be assigned/required.

Qualifications
  • High School Diploma or GED Equivalent.
  • Qualified candidates will have documented progressive hotel experience with at least 4 years of Management experience in hotels of a similar size and caliber.
  • A minimum of five (5) years of work experience in hotels.
  • At least two years of direct Housekeeping Manager experience.
  • At least two years of direct Front Desk Manager experience.
  • Contract requires candidate to get a flu shot pre-hire and annually thereafter.
  • Proficient computer aptitude including advanced skillset in Microsoft office programs.
  • A valid driver's license with a clean driving record for the past 3 years.

Preferred Qualifications
  • Preference will be given to those candidates with a 4-year college degree in a field immediately compatible with general hotel operations.
  • Marketing background.
  • Experience in graphic design, PowerPoints and the creation of video-based learning.

Working Conditions and Physical Requirements
Weather: Indoor/Outdoor (Occasional exposure to harsh weather conditions); requires work to be done both inside and outside.
Noise level: Moderate to Loud
Description of environment: Industrial Hotel setting in a remote Alaska Village.
Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.
Travel: May be required up to 25% of the time, as necessary, for work and/or related business.
Competencies
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained.

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