Client Advocate
Germantown, TN · Remote
$65K/yr
EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this ... EC Pro is a cloud-based software solution that gives riding school and equestrian center owners ...
Client Advocate
Germantown, TN · Remote
$65K/yr
EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this ... EC Pro is a cloud-based software solution that gives riding school and equestrian center owners ...
Remote Horse Riding Acting information
What is the difference between Remote Horse Riding Acting vs Remote Equestrian Trainer?
| Aspect | Remote Horse Riding Acting | Remote Equestrian Trainer |
|---|---|---|
| Credentials | Horse riding certifications, acting or performance skills | Equestrian certifications, coaching credentials |
| Work Environment | Video recordings, online sessions, virtual performances | Online coaching, virtual training sessions |
| Industry Usage | Entertainment, online content, virtual performances | Equestrian education, training programs |
| Search & Comparison | Often compared for horse-related media roles | Compared for online horse training careers |
Remote Horse Riding Acting involves performing or acting with horses in virtual or recorded formats, combining equestrian skills with acting. Remote Equestrian Trainer focuses on providing online horse training and coaching. While both roles require equestrian knowledge, the former emphasizes performance and entertainment, whereas the latter centers on education and training.
What is remote horse riding acting?
Remote horse riding acting is a specialized performance role where actors portray horse riders, often for film, television, or virtual productions, while working remotely or in controlled environments. This may involve using green screens, motion capture technology, or providing riding footage from different locations. The role requires both strong horse riding skills and the ability to act convincingly for the camera, sometimes with direction given remotely. It is particularly popular in productions where on-location filming is challenging, or where digital effects are used to create the final scene.
What are some common challenges faced when working as a remote horse riding actor, and how can they be overcome?
Remote horse riding acting often involves coordinating with production teams and trainers at a distance, which can present challenges in communication and ensuring safety protocols are followed. Actors must be adept at self-directing and maintaining their horse's training without in-person guidance. It’s essential to have reliable video conferencing tools, a solid understanding of safety measures, and the ability to adapt quickly to feedback. Building strong virtual relationships with the production and equestrian teams can help streamline rehearsals and performance adjustments.
What are the key skills and qualifications needed to thrive as a Remote Horse Riding Acting professional, and why are they important?
To thrive as a Remote Horse Riding Acting professional, you need advanced horseback riding skills, performance or acting training, and experience working with horses in varied environments. Familiarity with video conferencing technology, remote collaboration tools, and potentially equestrian safety certifications are also valuable. Creativity, strong communication, and adaptability help individuals stand out when delivering engaging performances remotely. These skills ensure safe, effective, and captivating remote performances that meet client and audience expectations.
What are the most commonly searched types of Horse Riding Acting jobs in Tennessee? The most popular types of Horse Riding Acting jobs in Tennessee are:
What are popular job titles related to Remote Horse Riding Acting jobs in Tennessee? For Remote Horse Riding Acting jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Horse Riding Acting jobs in Tennessee look for? The top searched job categories for Remote Horse Riding Acting jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Horse Riding Acting jobs? Cities in Tennessee with the most Remote Horse Riding Acting job openings:
$65K/yr
Full-time
Medical, Dental, Vision, PTO
Posted 15 days ago
Job description
EC PRO US IS LOOKING FOR A CLIENT ADVOCATE
Do you love horses & technology? Stop scrolling - this job may be perfect for you!
This is an exciting Client Advocate role for the right person who has a passion for equestrian life and wants to build a career in the software-as-as-service (SaaS) industry.
EC Pro is an award-winning equestrian client, staff, and barn management software that leads the market.
EC Pro is a cloud-based software solution that gives riding school and equestrian center owners complete control over their business operations and bookings while providing customers with the digital experience and modern convenience they expect.
Sound cool? Keep reading!
About the Role
At EC Pro, we're passionate about helping customers manage their most precious asset: Their team's time. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the EC Pro support team plays a crucial role in helping us achieve that mission. That's where you come in.
As a Client Advocate, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. If you're curious, organized, and like solving problems while helping people, we want to talk to you!
Responsibilities
- Working directly with the Sales Team onboarding new clients
- Training new clients, assisting existing clients with questions
- Responds to our customers within, as a minimum, our SLA timescales
- Investigate and document customer-reported defects
- Work with other departments to research and resolve customer issues
- Provide customer feedback to the product and development teams
- Assist in creating training materials for customers and for new hires
- Accurately records and logs interaction with customers and updates account information in HubSpot
Must have:
- Bachelor's degree in communications, marketing, or related field. Or, equivalent experience
- Personal knowledge and experience in the Equestrian world
- Strong writing and communication skills; excellent phone presence
- Organized and self-driven
- Tech savvy and a quick learner
- 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
- Enthusiasm for helping customers find solutions
- Ability to retain ownership of an issue until resolved
Nice to have:
- Entrepreneurial, start up, or small business experience
Our Tech Stack:
- ZenDesk
- Canva
- Google Suite (Docs, Slides, Sheets, etc)
- Slack
- Clickup
Compensation
- $40-65,000 annually, depending on experience; eligible for bonuses
- PTO
- Health, Dental, and Vision Insurance
Other Info
- Flexible schedule
- Fully remote
Hiring Manager
Marc McCallister, President at ECPro US
Contact: HR@ecpro.us