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Remote Help Desk Jobs Jobs (NOW HIRING)

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

TEEMA

Be Seen First

T1 Help Desk Specialists - Remote near Ashburn or Orlando

Ashburn, VA · Remote

$16 - $18/hr

IT Help Desk Professionals (Tier 1) Overview We are actively recruiting for multiple IT support ... The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

TEEMA

Be Seen First

T1 Help Desk Specialists - Remote near Ashburn or Orlando

Ashburn, VA · Remote

$16 - $18/hr

IT Help Desk Professionals (Tier 1) Overview We are actively recruiting for multiple IT support ... The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ...

TEEMA

Be Seen First

T1 Help Desk Specialists - Remote near Ashburn or Orlando

Ashburn, VA · Remote

$16 - $18/hr

IT Help Desk Professionals (Tier 1) Overview We are actively recruiting for multiple IT support ... The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ...

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How much do remote help desk jobs jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote help desk jobs in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

Help Desk Engineer - Remote Canada Only

Blue Mantis

Remote

$25 - $28/hr

Full-time

Re-posted 17 days ago

Job description

Help Desk Engineer - Remote Canada Only
Department: Blue Mantis
Employment Type: Full Time
Location: Remote
Compensation: $25.00 - $28.00 / hour
Description
The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be a team player, and be willing to go the extra mile to assist team members and resolve client issues.
Key Responsibilities
  • Resolve problems reported to the call center by phone or web tickets.
  • Provide first-level contact and problem resolution for customer issues.
  • Provide timely communication on service ticket status and resolution.
  • Assist Level I technicians with escalated issues.
  • Update and maintain Help Desk Documentation and knowledgebase articles.
  • Review and update Help Desk documentation as assigned.
  • Review and create KB articles.
  • Other functions as directed by management.
  • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed.
  • Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed.
  • Work on tickets escalated by Level I engineers.
  • Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
  • Quickly and effectively communicate with customers within the SLA timeframe.
  • Work with vendor to resolve issues as required.
  • Configure/image desktops or laptops as needed.
  • Continually update and improve customer network documentation.
  • Continuously improve upon technical skills sets within assigned areas of expertise.
  • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
  • Regular, predictable and punctual attendance. May occasionally need to work on holidays.

Additional / Non-Essential Responsibilities:
  • Research and contribute technical information to the internal knowledgebase.
  • Develop expertise with GreenPages products and services to be used when working with customers.

Skills, Knowledge & Expertise
  • 3-5+ years Technical Call Center/Help Desk experience
  • Comfortable with working on multiple open tickets simultaneously.
  • Comfortable with investigating, analyzing and troubleshooting client issues.
  • Able to make decisions on service ticket resolution without supervision.
  • Provide training to fellow team members and Level I engineers.

Proficient in at the following:
  • Windows Operating systems - Windows, 10-11
  • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
  • M365 and EntraID administration

Intermediate network support:
  • Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support:
  • Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)

Printer support:
  • Setup/install local, wireless, and network printers
  • Troubleshoot hardware printer issues

Mobile devices support:
  • Setup and troubleshoot issues with iPhone, Windows Mobile, Android, etc.
  • Install and troubleshoot broadband wireless devices and software

Active Directory Administration:
  • Maintain user accounts in Active Directory
  • Security Group creation
  • Maintain user accounts for VPN sessions

Security:
  • Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
  • Install and troubleshoot broadband wireless devices and software
  • Familiarity with Security Applications (Sophos, Rapid7, etc.)
  • Strong understanding of Spam applications (Defender, Mimecast, Proofpoint)

Education:
  • Associates Degree in Information Technology or equivalent experience.

At least 1 of the following relevant industry certifications is preferred:
CompTIA A+, Network+, MCDST, HDI-SCA - HDI Support Center Analyst
Job Benefits
Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition.
No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

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