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Remote Help Desk Hospital Jobs in Virginia (NOW HIRING)

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

Maximus

CIC Analyst

VA · On-site +1

... , monitoring, help desk, or incident support roles. - Demonstrated experience supporting ... Remote Minimum Requirements TCS217, T1, Band 4 #TSTECH EEO Statement Maximus is an equal ...

Maximus

CIC Analyst

VA · On-site +1

... , monitoring, help desk, or incident support roles. - Demonstrated experience supporting ... Remote Minimum Requirements TCS217, T1, Band 4 #TSTECH EEO Statement Maximus is an equal ...

2U

Director, FP&A Deal Desk

Arlington, VA · On-site +1

Together with our college, university, and corporate partners, we are helping accelerate careers ... While this position is open to remote candidates across the U.S., we will prioritize those who live ...

2U

Director, FP&A Deal Desk

Arlington, VA · On-site +1

Together with our college, university, and corporate partners, we are helping accelerate careers ... While this position is open to remote candidates across the U.S., we will prioritize those who live ...

2U

Director, FP&A Deal Desk

Arlington, VA · On-site +1

Together with our college, university, and corporate partners, we are helping accelerate careers ... While this position is open to remote candidates across the U.S., we will prioritize those who live ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID ... Creating and maintaining documentation, knowledge base articles, and FAQs to help users and ...

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All JobsHelp Desk Hospital JobsRemote Help Desk Hospital JobsRemote Help Desk Hospital Jobs in Virginia

Remote Help Desk Hospital information

What is the difference between Remote Help Desk Hospital vs Remote IT Support Specialist?

AspectRemote Help Desk HospitalRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHealthcare setting, hospital networksVarious industries, corporate or client sites
Employer UsageHospitals, healthcare providersBusinesses, IT firms, corporations
Search IntentHealthcare-specific remote supportGeneral remote IT support roles

Remote Help Desk Hospital and Remote IT Support Specialist roles share similar certifications and technical skills. However, the hospital role focuses on healthcare environments, supporting medical systems and hospital networks, while the IT Support Specialist serves a broader range of industries. Both require strong troubleshooting skills and remote communication, but their work settings and specific technical needs differ.

What are the key skills and qualifications needed to thrive as a remote help desk hospital professional?

To thrive as a Remote Help Desk Hospital professional, you need strong technical troubleshooting abilities, knowledge of healthcare IT systems, and at least an associate degree in IT or a related field. Experience with ticketing systems like ServiceNow, remote desktop tools, and familiarity with HIPAA-compliant communication platforms are typically required. Exceptional communication, patience, and problem-solving skills help you support medical staff effectively and calmly under pressure. These competencies ensure prompt resolution of technical issues, maintaining seamless healthcare operations and compliance with patient data security standards.

What is a remote help desk hospital?

A Remote Help Desk Hospital job involves providing technical support and assistance to hospital staff, patients, or administrators from a remote location. These professionals troubleshoot issues related to computer systems, medical software, and other IT-related concerns, often via phone, email, or chat. Their goal is to ensure that hospital operations run smoothly by resolving technical problems quickly and efficiently without being physically present on-site. Remote help desk staff must have strong communication skills, healthcare IT knowledge, and the ability to work independently. They play a crucial role in supporting the technology needs of healthcare environments.

What are some common challenges faced by remote help desk professionals in a hospital setting, and how can they be addressed?

Remote help desk professionals in hospitals often face challenges such as troubleshooting complex medical software without being physically present and communicating effectively with clinical staff who may be under stress. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and empathetic communication, and leverage remote access tools where possible. Regular training on hospital systems and close collaboration with on-site IT teams also help ensure timely and accurate support for hospital staff.
What are the most commonly searched types of Help Desk Hospital jobs in Virginia? The most popular types of Help Desk Hospital jobs in Virginia are:
What cities in Virginia are hiring for Remote Help Desk Hospital jobs? Cities in Virginia with the most Remote Help Desk Hospital job openings:
Remote Help Desk Hospital jobs near you
Infographic showing various Remote Help Desk Hospital job openings in Virginia as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

IT Infrastructure & Security Engineer

Paragone Solutions, Inc.

Mclean, VA • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Secure IT Service Management, a division of Paragone Solutions, Inc.. is seeking an IT Infrastructure & Security Engineer to provide support in three core areas: user support, network engineering, and security operations. The role involves troubleshooting hardware and software problems, strengthening our IT environment, and playing an active part in keeping our systems secure and reliable.
Responsibilities:
  • Serve as a primary point of contact for troubleshooting hardware, software, and network issues.
  • Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance.
  • Configure and manage Office 365 and Azure tenants, including user and group administration.
  • Provide timely and professional remote and onsite support.
  • Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security.
  • Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users.
  • Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication.
  • Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture.
  • Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity.
  • Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure.
  • Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices.
  • Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity.
  • Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts.
  • Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.
Experience & Qualifications:
  • Minimum of five (5) years of computer and network support experience.
  • High School Diploma or GED required; associate or bachelor's degree in IT or related field preferred.
  • CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus).
  • Extensive experience with Office 365 and Azure tenant management.
  • Skilled in computer system and network support, including standalone systems, laptops/desktops, and peripheral devices.
  • Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments.
  • Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration.
  • Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting.
  • Solid understanding of network protocols, TCP/IP, VLANs, VPN, firewalls, and Active Directory/GPO.
  • Previous help desk or technical support experience required.
  • Excellent problem-solving, troubleshooting, and analytical abilities.
  • Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Highly motivated self-starter with a passion for learning and adapting to new technologies.
  • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.

SecureITSM, a division of Paragone Solutions, Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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