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Remote Help Desk Hospital Jobs in California (NOW HIRING)

Five9

Deal Desk Analyst

San Ramon, CA · On-site +1

$137K/yr

Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and operating all corporate IT assets * Manage IT Help Desk * Participate in PCI DSS compliance effort

Field Materials

$111K - $137K/yr

... fully remote, fast-scaling startup. You will be the go-to person for everything from laptop ... Help Desk & Support: Serve as first-line IT support for the team, resolving technical and access ...

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and operating all corporate IT assets * Manage IT Help Desk * Participate in PCI DSS compliance effort

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at ... IT help desk, call center, and bilingual candidates are especially strong fits. The ideal person ...

CopilotIQ

Senior Manager, IT

San Francisco, CA · Remote

$154K - $154K/yr

... 7 help desk coverage and system reliability with a small, service-oriented support team. * Build ... Experience managing remote and/or international teams is strongly preferred. * Technical ...

FLS Connect

Political Account Manager

Oakdale, CA · On-site +1

Saint Paul, MN or Remote About FLS Connect FLS Connect is a premier strategic communications firm ... Provide occasional support to internal teams, including mail production, QA, and help desk.

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All JobsHelp Desk Hospital JobsRemote Help Desk Hospital JobsRemote Help Desk Hospital Jobs in California

Remote Help Desk Hospital information

What is a remote help desk hospital?

A Remote Help Desk Hospital job involves providing technical support and assistance to hospital staff, patients, or administrators from a remote location. These professionals troubleshoot issues related to computer systems, medical software, and other IT-related concerns, often via phone, email, or chat. Their goal is to ensure that hospital operations run smoothly by resolving technical problems quickly and efficiently without being physically present on-site. Remote help desk staff must have strong communication skills, healthcare IT knowledge, and the ability to work independently. They play a crucial role in supporting the technology needs of healthcare environments.

What are the key skills and qualifications needed to thrive as a remote help desk hospital professional?

To thrive as a Remote Help Desk Hospital professional, you need strong technical troubleshooting abilities, knowledge of healthcare IT systems, and at least an associate degree in IT or a related field. Experience with ticketing systems like ServiceNow, remote desktop tools, and familiarity with HIPAA-compliant communication platforms are typically required. Exceptional communication, patience, and problem-solving skills help you support medical staff effectively and calmly under pressure. These competencies ensure prompt resolution of technical issues, maintaining seamless healthcare operations and compliance with patient data security standards.

What are some common challenges faced by remote help desk professionals in a hospital setting, and how can they be addressed?

Remote help desk professionals in hospitals often face challenges such as troubleshooting complex medical software without being physically present and communicating effectively with clinical staff who may be under stress. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and empathetic communication, and leverage remote access tools where possible. Regular training on hospital systems and close collaboration with on-site IT teams also help ensure timely and accurate support for hospital staff.

What is the difference between Remote Help Desk Hospital vs Remote IT Support Specialist?

AspectRemote Help Desk HospitalRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHealthcare setting, hospital networksVarious industries, corporate or client sites
Employer UsageHospitals, healthcare providersBusinesses, IT firms, corporations
Search IntentHealthcare-specific remote supportGeneral remote IT support roles

Remote Help Desk Hospital and Remote IT Support Specialist roles share similar certifications and technical skills. However, the hospital role focuses on healthcare environments, supporting medical systems and hospital networks, while the IT Support Specialist serves a broader range of industries. Both require strong troubleshooting skills and remote communication, but their work settings and specific technical needs differ.

What are the most commonly searched types of Help Desk Hospital jobs in California?

The most popular types of Help Desk Hospital jobs in California are:

What cities in California are hiring for Remote Help Desk Hospital jobs?

Cities in California with the most Remote Help Desk Hospital job openings:

Remote Help Desk Hospital jobs near you

Deal Desk Analyst

Five9

San Ramon, CA • On-site, Remote

$137K/yr

Full-time, Part-time

Re-posted 20 hours ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance, and other various departments to close deals.

This individual is responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Key Responsibilities

  • Act as a sales-facing subject matter expert on process, policy, and pricing related matters
  • Assist sales teams in creating and positioning complex orders
  • Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)
  • Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
  • Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders
  • Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
  • Ability to read and interpret business terms and conditions
  • Act as a system power user for all SFDC and answer questions before escalating for assistance
  • Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes
  • Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
  • Active involvement and support for special projects as needed
  • Help ensure Best Practices are being implemented

Key Requirements

  • Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
  • Excellent communications skills both verbal and written
  • Solid knowledge of sales processes and methodologies
  • Strong attention to detail, highly organized with the ability to manage multi-tasks effectively
  • Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes
  • Proficiency in Salesforce.com and CPQ tools
  • Experience working in a fast-changing environment that requires results-oriented decision making. Out of the box thinker and ability to think creatively to solve problems

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$52,200—$137,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.