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Remote Healthcare Quality Jobs in Rio Rancho, NM

firsthand Health

Remote Triage Nurse

Albuquerque, NM · On-site +1

$80K/yr

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support ... Coordinate care with patients' other providers to ensure seamless health management. * Training:

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Remote Healthcare Quality information

See Rio Rancho, NM salary details

$12

$19

$28

How much do remote healthcare quality jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote healthcare quality in Rio Rancho, NM is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Healthcare Quality position, and why are they important?

To thrive in a Remote Healthcare Quality role, you need a strong background in healthcare management, quality assurance, data analysis, and regulatory compliance, usually supported by a degree in nursing, public health, or a related field. Familiarity with healthcare quality improvement software, telehealth platforms, and accreditation standards like Joint Commission or NCQA is typically expected. Exceptional communication, problem-solving, and organizational skills help professionals excel when collaborating remotely with clinical teams and stakeholders. These competencies ensure effective monitoring and enhancement of care standards while meeting industry regulations and delivering measurable improvements.

What is a Remote Healthcare Quality job?

A Remote Healthcare Quality job involves overseeing and improving healthcare standards, compliance, and patient outcomes from a remote setting. Professionals in this role analyze data, ensure regulatory adherence, develop quality improvement initiatives, and collaborate with healthcare teams to enhance care delivery. They may work for hospitals, insurance companies, or other healthcare organizations. Strong analytical skills, knowledge of healthcare regulations, and experience in quality management are typically required.

What are the typical daily responsibilities for someone working in Remote Healthcare Quality?

A Remote Healthcare Quality professional is usually responsible for monitoring healthcare processes, analyzing quality metrics, and ensuring compliance with industry standards and regulations from a remote setting. Daily tasks often include reviewing patient care data, preparing reports for leadership, participating in virtual meetings with healthcare teams, and recommending quality improvement initiatives. The role may also involve conducting audits, tracking performance indicators, and delivering training or feedback to staff. Remote work in this position emphasizes collaboration through digital tools and constant communication to maintain high care standards across the organization.

What job categories do people searching Remote Healthcare Quality jobs in Rio Rancho, NM look for? The top searched job categories for Remote Healthcare Quality jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Healthcare Quality jobs? Cities near Rio Rancho, NM with the most Remote Healthcare Quality job openings:
Remote Healthcare Quality jobs near you
Infographic showing various Remote Healthcare Quality job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 68% Full Time, 18% Part Time, and 11% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,518 per year, or $20 per hour.
Licensed Crisis Counselor - Fully Remote in Rio Rancho, NM

Licensed Crisis Counselor - Fully Remote in Rio Rancho, NM

Protocall Services

Rio Rancho, NM • On-site, Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Education (one of the following required):
  • MSW, PsyD, or PhD in a behavioral health field, OR
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure (must reside in NM and hold one of the following):
  • LMHC
  • LPCC
  • LMSW
  • LCSW

Licensure Requirements: Licensure must be active and in good standing
Location Requirements: Remote, New Mexico residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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