Position Summary
We are seeking a compassionate, customer-focused Care Advisor to join our remote healthcare support team. In this role, you will serve as the first point of contact for new patients, assisting them through the onboarding process while providing exceptional customer service. This position is ideal for individuals who thrive in a fast-paced call center environment, enjoy helping others, and can confidently manage a high volume of inbound calls.
Key Responsibilities
- Answer and manage 50-60 inbound calls daily from prospective and new patients.
- Provide information about healthcare programs and guide patients through the enrollment process.
- Assist patients in completing onboarding requirements, including collecting demographic, insurance, and required documentation.
- Verify insurance eligibility and benefits.
- Register patients and accurately maintain electronic patient records.
- Coordinate the collection of medical records and other required documentation.
- Conduct follow-up outreach to help patients complete outstanding onboarding tasks.
- Respond to patient inquiries via phone and email in a professional and timely manner.
- Navigate multiple systems while documenting interactions accurately.
- Collaborate with internal teams to improve workflows and enhance the patient experience.
- Participate in training, onboarding, and special projects as needed.
Required Qualifications
- Minimum of 2 years of healthcare customer service or inbound call center experience.
- Ability to comfortably handle 50-60 inbound calls per day.
- Strong computer skills with the ability to navigate multiple systems simultaneously.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote environment while meeting productivity and quality metrics.
- Professional, empathetic, and patient-focused approach to customer service.
Preferred Qualifications
- Experience with insurance verification.
- Experience with patient registration.
- Experience with prior authorization processes.
- Familiarity with electronic health record (EHR/EMR) systems.
- Experience using collaboration and productivity tools in a remote environment.
Schedule: Monday-Friday (EST)
- 10:00 AM - 6:00 PM EST
- 11:00 AM - 7:00 PM EST
- 12:00 PM - 8:00 PM EST
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients