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Remote Healthcare Customer Service Representative Jobs in Riverside, CA

Kimco Staffing

Call Center Representative

Anaheim, CA · On-site +1

$21/hr

Ind addition to these duties, the Customer Service Representative will also: * Have dependable internet access to facilitate hybrid remote and onsite. * Answer customer calls and actively listen to ...

Kimco Staffing

Call Center Representative

Irvine, CA · On-site +1

$21/hr

Ind addition to these duties, the Customer Service Representative will also: * Have dependable internet access to facilitate hybrid remote and onsite. * Answer customer calls and actively listen to ...

HMG Careers

Remote Customer Service and Sales

Irvine, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Rialto, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Pomona, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Corona, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Orange, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsHealthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative Jobs in Riverside, CA

Remote Healthcare Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do remote healthcare customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote healthcare customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does a Remote Healthcare Customer Service Representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are the most common challenges faced by Remote Healthcare Customer Service Representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Customer Service Representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.
What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Riverside, CA? For Remote Healthcare Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Remote Healthcare Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Healthcare Customer Service Representative jobs? Cities near Riverside, CA with the most Remote Healthcare Customer Service Representative job openings:
Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in Riverside, CA as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Representative - Remote Work - Great Benefits

Customer Service Representative - Remote Work - Great Benefits

American Income Life Insurance Company

Riverside, CA • On-site, Remote

$16 - $21.75/hr

Full-time

Posted 5 days ago

Job description

We are currently expanding our remote team and looking for motivated individuals who enjoy working with people, providing helpful guidance, and building a long-term career.
This role focuses on assisting clients who are interested in learning more about available supplemental benefit programs. You will help explain options, answer questions, and guide individuals through a simple and professional process.
Key Responsibilities
  • Connect with clients by phone or video to review available benefit options
  • Answer questions clearly and professionally
  • Provide information about programs, services, and coverage details
  • Help clients understand their options and choose solutions that fit their needs
  • Stay organized while managing follow-ups and client records
  • Continue learning about updated programs and company processes

What We're Looking For
  • Strong communication and people skills
  • A positive, professional attitude
  • Ability to stay organized and manage multiple tasks
  • Willingness to learn and follow a proven system
  • Comfortable working independently in a remote setting
  • Customer service or sales experience is helpful, but not required

What We Offer
  • Remote work flexibility
  • Hands-on training and ongoing support
  • Weekly pay
  • Bonus opportunities
  • Residual income potential
  • Career growth and leadership advancement
  • Company-paid travel incentives
  • Apply today to learn more about this opportunity and how you can become part of our growing team.

Ideal Candidate
The right person for this opportunity is dependable, coachable, and motivated to grow. You should enjoy helping others, working with a team, and taking initiative in a fast-paced environment.

Apply