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Remote Healthcare Customer Service Representative Jobs in Racine, WI

Roberts Career Insurance Group

Be Seen First

Remote Sales/Customer Service Representative

Milwaukee, WI · Remote

$58K - $194K/yr

100% Remote | Nationwide Opportunities We are expanding our remote team and looking for someone who ... What makes this opportunity special: • You are helping families access quality healthcare ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ... The salary range represents the expected compensation for this role at the time of posting.  The ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

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Remote Healthcare Customer Service Representative information

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How much do remote healthcare customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote healthcare customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What does a Remote Healthcare Customer Service Representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are the most common challenges faced by Remote Healthcare Customer Service Representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Customer Service Representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.
What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Racine, WI? For Remote Healthcare Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Remote Healthcare Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Healthcare Customer Service Representative jobs? Cities near Racine, WI with the most Remote Healthcare Customer Service Representative job openings:
Remote Healthcare Customer Service Representative jobs near you
Online Client Care CSR Representative - Remote

Online Client Care CSR Representative - Remote

American Income Life Insurance Company

Milwaukee, WI • On-site, Remote

$90K - $120K/yr

Full-time

Posted 16 days ago

Job description

AO Globe Life is expanding its fully remote, mission-driven team and hiring Remote Client Support Specialists to help families and individuals across the United States access essential supplemental benefit programs.
This opportunity is ideal for recent or soon-to-be graduates in fields such as Business, Marketing, Communications, or anyone who enjoys working in a people-focused, service-driven environment. We provide structured training, mentorship, and warm leads from individuals who have requested information about benefits-all while allowing you to work from anywhere in the country.
Key Responsibilities
  • Reach out to individuals who have expressed interest in learning more about benefit options
  • Schedule and conduct virtual consultations with clients via Zoom
  • Guide clients through available benefit options and assist with the enrollment process
  • Maintain accurate and organized digital client records
  • Provide responsive client support throughout the process
  • Participate in mentorship programs, training sessions, and team development meetings
  • Build positive, long-term relationships with clients
Qualifications
  • Strong communication and interpersonal skills
  • Organized, self-motivated, and comfortable working independently in a remote environment
  • Confident speaking on video and using digital platforms such as Zoom and CRM systems
  • Passion for helping others and contributing to a mission-driven organization
  • Experience in customer service, client advising, or consultative roles is helpful but not required
  • Legally authorized to work in the United States
  • Reliable internet connection and a Windows-based laptop or PC with a functioning webcam
What We Offer
  • 100% remote role with flexible scheduling
  • Weekly pay via direct deposit
  • Warm leads provided - no cold calling or prospecting
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Equity opportunities for qualifying team members
  • Clear advancement paths into leadership roles
  • Supportive, people-first team culture with ongoing mentorship
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to deliver supplemental benefits that help protect the financial futures of working families. Our remote-first organization focuses on service, professional development, and long-term career growth.

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