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Remote Health Insurance Customer Service Jobs in Bothell, WA

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Health Insurance Customer Service information

See Bothell, WA salary details

$29.1K

$54.1K

$81.6K

How much do remote health insurance customer service jobs pay per year?

As of Jun 1, 2026, the average yearly pay for remote health insurance customer service in Bothell, WA is $54,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $61,500.00 per year, depending on experience, location, and employer.

What is a Remote Health Insurance Customer Service job?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the key skills and qualifications needed to thrive in the Remote Health Insurance Customer Service position, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are typical daily responsibilities for someone in a Remote Health Insurance Customer Service role?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.
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Remote Health Insurance Customer Service jobs near you
Customer Service Representative (Remote)

Customer Service Representative (Remote)

ABC Legal Services

Seattle, WA • Remote

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Montana.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 an hour

Schedule: Full-time, 7am- 4pm PST