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Remote H1B Software Jobs in Wisconsin (NOW HIRING)

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... Applicants must be able to work legally within the United States, and we currently do not offer H1B ...

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Remote H1B Software information

What are the key skills and qualifications needed to thrive as a Remote H1B Software Engineer, and why are they important?

To thrive as a Remote H1B Software Engineer, you need strong programming skills, problem-solving abilities, and a relevant degree in computer science or engineering, along with eligibility for H1B sponsorship. Familiarity with industry-standard development tools, cloud platforms, and version control systems like Git is typically required. Excellent communication, self-motivation, and collaboration skills are vital for remote teamwork and project delivery. These skills ensure high-quality software development, effective remote collaboration, and compliance with both job and visa requirements.

What are some unique challenges faced by software engineers working remotely on an H1B visa, and how can they overcome them?

Remote H1B software engineers often encounter challenges such as coordinating work hours across time zones, ensuring ongoing visa compliance, and maintaining clear communication with distributed teams. It's essential to proactively communicate availability, stay updated on immigration requirements, and leverage collaboration tools to remain integrated with colleagues. Many employers provide resources and immigration support, so staying in regular contact with HR and legal teams can help address any concerns that arise.

What are Remote H1B Software jobs?

Remote H1B Software jobs refer to software development or engineering positions that allow employees to work remotely while being sponsored under the H1B visa program in the United States. These roles require the employer to sponsor the candidate’s H1B visa, enabling skilled foreign workers to work legally in the U.S. Many tech companies offer remote work opportunities due to the growing demand for flexible work arrangements. However, H1B workers must comply with specific work location requirements, and employers must report the employee's work address to USCIS. It's important for both employers and employees to stay updated on H1B regulations regarding remote work.
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Remote H1B Software jobs near you
Full-Time Customer Support Agent

Full-Time Customer Support Agent

Acculynx

Beloit, WI • On-site, Remote

$17.75 - $23.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Description

Working for AccuLynx:


AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.


AccuLynx is looking for a Full-Time Customer Support Agent to join us in our Beloit, WI office! A Customer Support Agent will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Support Agents can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Support Agents. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The end goal
is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. If this sounds interesting to you, please read on!


What You Will Do:

  • Manage large amounts of incoming calls, identifying needs and assisting customers with the use of our industry leading web-based application
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, updating ticket-tracking system with call details
  • Escalate trouble tickets to the correct department for resolution
  • Build sustainable relationships with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team KPI targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Perform other related duties as assigned

Your Qualifications:

  • High school degree or Associates degree in IT related field (preferred)
  • 1-3 years of prior customer support experience and strong customer orientation
  • Excellent verbal and written communication skills; must be able to communicate effectively with end users with a variety of levels of technological knowledge
  • Technology must be a passion
  • Ability to prioritize and manage time effectively; taking both calls and chats from customers while documenting
  • Must be able to sit for extended periods of time

Why We Love AccuLynx:

AccuLynx's success as the #1 business management software for roofing contractors over the past 17 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company's inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer's expectations.  Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work Certified organization, with 90% of our employees naming AccuLynx as a great place to work.

We're proud to regularly be recognized for software, product and company culture achievements. Our team's shared belief in AccuLynx's mission promotes a culture of collaboration, innovation and fun. We have built a benefits program to match the strength of our team. This program includes:

  • Attractive compensation packages
  • Flexible paid time off - 3 weeks off in your first year!
  • Competitive health coverage (medical, dental, vision)
  • Free snacks and drinks
  • 401K matching and safe harbor contributions

Position is based in Beloit, WI only, and full-time remote work is not an option at this time. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.

AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

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