$55K - $62K/yr
REMOTE OPTIONS, PHOENIX Categories: Administrative Support/Customer Service, Human Resources ... grievances, and conducts investigations. Provides guidance to management on disciplinary actions ...
$55K - $62K/yr
REMOTE OPTIONS, PHOENIX Categories: Administrative Support/Customer Service, Human Resources ... grievances, and conducts investigations. Provides guidance to management on disciplinary actions ...
Specific activities include outcome analysis, HEDIS, dispute resolution, regulatory compliance ... Participate in the appeals and grievance processes to assure timely and accurate responses to ...
Specific activities include outcome analysis, HEDIS, dispute resolution, regulatory compliance ... Participate in the appeals and grievance processes to assure timely and accurate responses to ...
CGA Production Support Specialist
Tempe, AZ · Remote
$43K - $57K/yr
This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas ... or analytical skills focused on solving problems * High school diploma or GED Bonus points:
Posted today
Quick apply
CGA Production Support Specialist
Tempe, AZ · Remote
$43K - $57K/yr
This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas ... or analytical skills focused on solving problems * High school diploma or GED Bonus points:
Posted today
Remote Grievance Analyst information
What is a remote grievance analyst?
A Remote Grievance Analyst is a professional who reviews, investigates, and resolves complaints or grievances, often related to healthcare, insurance, or employee relations, while working from a remote location. They analyze cases, ensure compliance with relevant regulations and company policies, and communicate findings and outcomes to involved parties. This role typically requires strong analytical, communication, and problem-solving skills, as well as the ability to work independently. Remote Grievance Analysts play a key role in ensuring fairness and accountability in organizational processes.
What are the key skills and qualifications needed to thrive as a remote grievance analyst?
To thrive as a Remote Grievance Analyst, you need expertise in claims processing, regulatory compliance, and case management, typically supported by a bachelor's degree in a relevant field or equivalent experience. Familiarity with case management systems, health plan software, and knowledge of Medicaid/Medicare regulations is commonly required. Attention to detail, analytical thinking, and effective written communication are critical soft skills for investigating and resolving member or provider complaints. These skills are essential to ensure fair, timely resolutions, maintain compliance, and uphold member satisfaction in a remote work environment.
How does a remote grievance analyst typically collaborate with other departments to resolve member issues?
As a Remote Grievance Analyst, you’ll regularly coordinate with departments such as claims, customer service, and medical management to thoroughly investigate and resolve member grievances. Effective communication through virtual meetings, emails, and shared documentation is key to gathering the necessary information and ensuring all perspectives are considered. This collaborative approach helps to address member concerns efficiently and ensures compliance with regulatory requirements. Being proactive and detail-oriented will help you build strong working relationships and contribute to positive outcomes for both members and the organization.
What is the difference between Remote Grievance Analyst vs Remote Customer Service Representative?
| Aspect | Remote Grievance Analyst | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Typically requires a bachelor's degree in HR, social sciences, or related fields; certifications in conflict resolution are a plus | High school diploma or equivalent; customer service or communication certifications beneficial |
| Work Environment | Primarily analytical, reviewing complaints, and resolving disputes within HR or legal frameworks | Direct interaction with customers via phone, email, or chat to address inquiries and resolve issues |
| Employer & Industry Usage | Used mainly in HR, legal, or corporate compliance departments | Common across retail, tech, healthcare, and service industries |
The main difference is that Remote Grievance Analysts focus on reviewing and resolving employee or customer complaints within HR or legal contexts, requiring analytical skills and specific certifications. In contrast, Remote Customer Service Representatives primarily handle direct customer interactions to solve issues, emphasizing communication skills. Both roles are remote but serve different functions within organizations.
What are popular job titles related to Remote Grievance Analyst jobs in Arizona?
For Remote Grievance Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Grievance Analyst jobs in Arizona look for?
The top searched job categories for Remote Grievance Analyst jobs in Arizona are:
$55K - $62K/yr
Full-time
Medical, Dental, Life, Retirement, PTO
Re-posted 8 days ago
Job description
Human Resources Analyst Senior
Job No: 541508
Work Type: Full-time
Location: REMOTE OPTIONS, PHOENIX
Categories: Administrative Support/Customer Service, Human Resources
DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS
The Department of Insurance and Financial Institutions licenses, monitors, investigates, examines, and ensures the safety and soundness of, regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.
Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.
HUMAN RESOURCES ANALYST SENIOR
Job Location:
100 North 15th Avenue
Phoenix, Arizona 85007
Posting Details:
Annual Salary Range: $55,000 - $62,000
Grade: 22
This position will remain posted until business needs are met
Job Summary:
Serving as a key point of contact for all human resources and internal affairs, this role involves providing critical updates and reporting to the Executive Team.
The Senior HR Analyst oversees the comprehensive daily management of Human Resources operations, executing complex, professional-level tasks with a high degree of responsibility.
In this capacity, the individual offers strategic counsel and HR recommendations to personnel across the organization, including the Executive Director and the Deputy and Assistant Directors.
Major Responsibilities & Essential Duties:
Key HR Functions:
Operations & Administration:
• Manages the full employee lifecycle from onboarding (I-9s, orientation, badging) to offboarding. This includes benefits administration, performance evaluation coordination, and acting as a system administrator for HR platforms like AZLearns and Equifax
Recruiting & Hiring:
• Leads recruitment efforts, including posting jobs, screening applicants, developing interview materials, and conducting background verifications
Employee Relations & Compliance:
• Manages FMLA and ADA requests, serves as the EEO Officer, handles grievances, and conducts investigations. Provides guidance to management on disciplinary actions
Compensation & Classification:
• Performs pay analysis, conducts job audits, and develops position descriptions for alignment and equity reviews
Executive Support & Strategic Input:
• Provides administrative support to the Director's office and offers strategic guidance on statewide HR policies, personnel rules, and federal laws
Strategic Support:
• Contributes to DIFI's strategic plan through project coordination, annual reporting (EEO4, OSHA), and supporting accreditation processes
Knowledge, Skills & Abilities (KSAs):
Knowledge:
• Knowledge of Federal and State Statutes, rules, practices and policies pertaining to human resources
• Knowledge of employee leave rules and processes, including FMLA
• Knowledge of State Personnel System Personnel Rules a plus
• Knowledge of recruiting practices and procedures
• Knowledge of EEOC/ADA requirements
Skills:
• Skill in conducting complex research and analyzing and interpreting data for making recommendations on HR related matters
• Skill in maintaining confidentiality, adhering to federal, state and department policies and procedures
• Skills in the use of standard office applications such as Google Suite and HRIS program
• Skills in prioritizing and organizing multiple concurrent projects
• Excellent interpersonal and relationship building skills
• Excellent oral and written communication skills
Ability:
• Ability to establish effective working relationships and respond with tact, diplomacy, accurate and appropriate information and in a timely manner
• Ability to communicate effectively, multi-task, set priorities and manage a diverse range of HR needs
• Ability to learn and work within each of the agency programs, polices, mission and procedures
• Ability to collaborate and work effectively with agency leadership and agency staff
Preferred Education, Licensure, Certification:
• Bachelor's Degree in Human Resources or closely related field and two years experience as a Human Resources Analyst or equivalent experience
• Relevant SHRM or HRCI Certification
Pre-Employment Requirements:
• Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R2-10-207.11)
• Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona offers a comprehensive benefits package to include:
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation plus 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note that enrollment eligibility will become effective after 27 weeks of employment
Contact Us:
• If you have any questions please feel free to contact Shawn McConnell at shawn.mcconnell@azdoa.gov
Advertised: 05 Jun 2026 US Mountain Standard Time
Applications close:
Whatsapp Facebook LinkedIn Email App
Job No: 541508
Work Type: Full-time
Location: REMOTE OPTIONS, PHOENIX
Categories: Administrative Support/Customer Service, Human Resources
DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS
The Department of Insurance and Financial Institutions licenses, monitors, investigates, examines, and ensures the safety and soundness of, regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.
Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.
HUMAN RESOURCES ANALYST SENIOR
Job Location:
100 North 15th Avenue
Phoenix, Arizona 85007
Posting Details:
Annual Salary Range: $55,000 - $62,000
Grade: 22
This position will remain posted until business needs are met
Job Summary:
Serving as a key point of contact for all human resources and internal affairs, this role involves providing critical updates and reporting to the Executive Team.
The Senior HR Analyst oversees the comprehensive daily management of Human Resources operations, executing complex, professional-level tasks with a high degree of responsibility.
In this capacity, the individual offers strategic counsel and HR recommendations to personnel across the organization, including the Executive Director and the Deputy and Assistant Directors.
Major Responsibilities & Essential Duties:
Key HR Functions:
Operations & Administration:
• Manages the full employee lifecycle from onboarding (I-9s, orientation, badging) to offboarding. This includes benefits administration, performance evaluation coordination, and acting as a system administrator for HR platforms like AZLearns and Equifax
Recruiting & Hiring:
• Leads recruitment efforts, including posting jobs, screening applicants, developing interview materials, and conducting background verifications
Employee Relations & Compliance:
• Manages FMLA and ADA requests, serves as the EEO Officer, handles grievances, and conducts investigations. Provides guidance to management on disciplinary actions
Compensation & Classification:
• Performs pay analysis, conducts job audits, and develops position descriptions for alignment and equity reviews
Executive Support & Strategic Input:
• Provides administrative support to the Director's office and offers strategic guidance on statewide HR policies, personnel rules, and federal laws
Strategic Support:
• Contributes to DIFI's strategic plan through project coordination, annual reporting (EEO4, OSHA), and supporting accreditation processes
Knowledge, Skills & Abilities (KSAs):
Knowledge:
• Knowledge of Federal and State Statutes, rules, practices and policies pertaining to human resources
• Knowledge of employee leave rules and processes, including FMLA
• Knowledge of State Personnel System Personnel Rules a plus
• Knowledge of recruiting practices and procedures
• Knowledge of EEOC/ADA requirements
Skills:
• Skill in conducting complex research and analyzing and interpreting data for making recommendations on HR related matters
• Skill in maintaining confidentiality, adhering to federal, state and department policies and procedures
• Skills in the use of standard office applications such as Google Suite and HRIS program
• Skills in prioritizing and organizing multiple concurrent projects
• Excellent interpersonal and relationship building skills
• Excellent oral and written communication skills
Ability:
• Ability to establish effective working relationships and respond with tact, diplomacy, accurate and appropriate information and in a timely manner
• Ability to communicate effectively, multi-task, set priorities and manage a diverse range of HR needs
• Ability to learn and work within each of the agency programs, polices, mission and procedures
• Ability to collaborate and work effectively with agency leadership and agency staff
Preferred Education, Licensure, Certification:
• Bachelor's Degree in Human Resources or closely related field and two years experience as a Human Resources Analyst or equivalent experience
• Relevant SHRM or HRCI Certification
Pre-Employment Requirements:
• Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R2-10-207.11)
• Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona offers a comprehensive benefits package to include:
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation plus 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note that enrollment eligibility will become effective after 27 weeks of employment
Contact Us:
• If you have any questions please feel free to contact Shawn McConnell at shawn.mcconnell@azdoa.gov
Advertised: 05 Jun 2026 US Mountain Standard Time
Applications close:
Whatsapp Facebook LinkedIn Email App
About Arizona Office of Tourism
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
11 - 50 Employees
Headquarters location
Phoenix, AZ, US
Year founded
1991