This is a remote opportunity - MST/CST Preferred but not required - Role may need candidate to accommodate MST hours if located outside that area.* Essential Duties and Responsibilities include the ...
Quick apply
This is a remote opportunity - MST/CST Preferred but not required - Role may need candidate to accommodate MST hours if located outside that area.* Essential Duties and Responsibilities include the ...
Remote Graveyard information
What is a remote graveyard job?
A remote graveyard job refers to a position that is performed remotely (from home or another location outside the traditional office) during overnight hours, typically between 11:00 PM and 7:00 AM. These shifts are called 'graveyard' because they occur when most people are asleep, and the work environment is often quieter. Many industries, such as customer service, IT support, and healthcare, offer remote graveyard shifts to provide 24/7 coverage. People who choose these jobs may appreciate the flexibility, higher shift differentials, or the ability to work around other daytime responsibilities.
What are the key skills and qualifications needed to thrive as a remote graveyard worker?
To thrive as a Remote Customer Service Representative on the graveyard shift, you need strong communication, problem-solving abilities, and experience with remote work processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and proficiency in digital communication tools are typically required. Excellent time management, resilience, and self-motivation are vital soft skills for handling late-night workloads independently. These skills ensure effective customer support and maintain service quality during non-traditional hours when supervision is minimal.
What are some unique challenges of working a remote graveyard shift, and how can employees effectively manage them?
Working a remote graveyard shift often means adjusting to non-traditional hours, which can impact your sleep schedule, work-life balance, and communication with daytime colleagues. One key challenge is staying alert and productive during overnight hours while avoiding isolation. To manage these challenges, it's helpful to establish a consistent sleep routine, use tools for asynchronous collaboration, and schedule regular check-ins with your team. Additionally, creating a dedicated workspace and taking strategic breaks can enhance focus and well-being during the shift.
What are popular job titles related to Remote Graveyard jobs in Longview, WA?
For Remote Graveyard jobs in Longview, WA, the most frequently searched job titles are:
What job categories do people searching Remote Graveyard jobs in Longview, WA look for?
The top searched job categories for Remote Graveyard jobs in Longview, WA are:
What cities near Longview, WA are hiring for Remote Graveyard jobs?
Cities near Longview, WA with the most Remote Graveyard job openings:
$17/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Job description
Summary
The purpose of this position is to provide exceptional customer service while actively converting inquiries into booked business for Go Mini’s portable storage. This role answers inbound calls, quotes rates, builds customer confidence, and guides prospects through the decision process to secure bookings. Responsibilities also include billing, A/R and collections, outbound follow-up, and proactive business development.
*This is a remote opportunity - MST/CST Preferred but not required - Role may need candidate to accommodate MST hours if located outside that area.*
Essential Duties and Responsibilities include the following. (Other duties may be assigned)
• Use consultative sales techniques to understand customer needs and recommend the best storage solution.
• Confidently overcome pricing objections and communicate value to convert inquiries into bookings.
• Follow structured sales conversation flow to improve conversion rates.
• Identify opportunities to upsell larger units, longer rental durations, or additional services when appropriate.
• Professionally answer calls within 2-3 rings inquiring about Go Mini’s portable storage containers
• Communication with customers can also include texts and emails in addition to the Ring Central phone line’s
• Add new customer contact information, send contract and email credit card link for retail customers
• Add business customers accounts into GM1 including contact information, discuss billing preferences and terms and establish contract for initial delivery.
• Schedule delivery and pick up, discuss drop off and pick up rates and any mileage charges. Confirm with customer location of unit and any access requirements for placement of unit, direction of doors and any special needs for units sold in GM1 System.
• Provide administrative support for location managers & drivers for converted leads into our GM1 systems for operations and growth.
• Initiate outbound calls to leads created by customers online to request quotes, answer any additional questions and convert lead to a sale.
• Daily/weekly/monthly billing for Retail and business customers, per terms of the service contract.
• Call and update in GM1 for any failed credit card notices, call customer and manage the process until completed. Escalate to manager any retail customer that goes beyond one week and any business customer beyond 45th day.
• Account Receivables to delinquency
• Assist on Excel spreadsheets and pull and organize data (special projects)
• Assist with account changes in GM1 Customer Maintenance, Shopping other providers, new unit inventory, unit repair process and other needs as assigned.
Characteristics and Competencies Required
The successful candidate is:
• A professional both with internal and external customers
• A high-output producer. They have a high sense of urgency to get things done
• Highly organized with great attention to detail
• Accountable, takes responsibility for assigned responsibilities.
• A good listener and clear communicator
Compensation & Benefits
$17/hour
40hrs/week (2 paid 15 minute breaks and 30 minutes unpaid for lunch)
Hours: 8:30am - 5p
A competitive benefits package including healthcare (medical/vision/dental) premium costs for the employee covered fully by the company with an employer contribution towards dependent premiums, PTO, 401k.
EEO: CFM Management, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, or any other protected class. *Must be authorized to work in the US
Right to Work (English)
Right to Work (Spanish)
E-Verify Notice