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Remote Government Jobs in Calgary, AB (NOW HIRING)

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

This remote role welcomes candidates anywhere in Canada and the US. What your impact will be ... government, school districts, public safety, and healthcare software verticals. Our success has ...

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Remote Government information

What is a remote government?

A Remote Government job is a position within a government agency or department that allows employees to work from home or another remote location. These jobs can be in various fields, such as IT, customer service, policy analysis, or administration. Many government agencies offer remote positions to improve work-life balance and expand their talent pool. However, some roles may require occasional on-site work or security clearances. Remote government jobs typically provide stable employment with competitive benefits.

What are the key skills and qualifications needed to thrive in a remote government position?

To thrive in a Remote Government role, candidates generally need experience in public administration, policy analysis, and project management, often with a relevant bachelor's or master's degree. Familiarity with government-specific software systems, secure communication tools, and compliance frameworks (such as FOIA, HIPAA, or federal grant management platforms) is often required. Outstanding communication, self-motivation, and time-management skills help remote government professionals excel in a distributed team environment. These skills and qualifications are crucial for ensuring productivity, regulatory compliance, and effective public service delivery while working offsite.

What are some challenges unique to working in a remote government position, and how can I prepare for them?

One challenge of working in a remote government role is maintaining clear communication and collaboration with colleagues and stakeholders, as many interactions take place virtually and may involve sensitive or confidential information. You may also encounter strict security protocols and deadlines that require excellent organizational and technical skills. To prepare, familiarize yourself with secure digital collaboration tools, remote work best practices, and any agency-specific requirements. Prioritizing proactive updates, regular check-ins, and clear documentation can help you succeed in a virtual government environment.

Which remote government job is best for work from home?

Remote government jobs such as administrative roles, policy analysts, and IT specialists are well-suited for work from home. These positions often require strong communication skills, familiarity with government systems, and sometimes security clearances, with many offering flexible schedules and remote collaboration tools.

What are the most commonly searched types of Government jobs in Calgary, AB?

The most popular types of Government jobs in Calgary, AB are:

What are popular job titles related to Remote Government jobs in Calgary, AB?

For Remote Government jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote Government jobs in Calgary, AB look for?

The top searched job categories for Remote Government jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Remote Government jobs?

Cities near Calgary, AB with the most Remote Government job openings:

Remote Government jobs near you
Infographic showing various Remote Government job openings in Calgary, AB as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

(Remote) Support Analyst

Cayenta

Calgary, AB • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly.

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems.

This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.

This remote role welcomes candidates anywhere in Canada and the US.

What your impact will be:

  • Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction
  • Monitor the support queue, take ownership of new tickets, and reassign as needed
  • Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve complex issues
  • Troubleshoot application, data, architecture, and interface-related problems
  • Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process
  • Develop deep functional and technical knowledge of our ERP applications, with a focus on Human Resources and Payroll modules
  • Identify root causes and provide recommendations to prevent recurring issues
  • Understand support service agreements and appropriately scope requests outside of standard support
  • Contribute ideas for product and process improvements

What we are looking for:

  • Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
  • Strong technical aptitude with proven troubleshooting and problem-solving skills
  • Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred

Customer Support Qualifications:

  • Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
  • Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
  • Strong analytical skills with the ability to make sound, independent decisions
  • Self-motivated, adaptable, and able to work both independently and collaboratively within a team

Technical Qualifications

  • Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
  • Experience in troubleshooting APIs and/or web services preferred.
  • Knowledge of Apache Tomcat configuration and troubleshooting is preferred.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

Compensation Range:

60K-75K

About Cayenta:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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