Lithonia, GA · Remote
$14.50 - $19.75/hr
Position Overview As a Remote Customer Service Representative, you will play a key role in delivering exceptional customer experiences by providing timely, professional, and accurate support to ...
New
Lithonia, GA · Remote
$14.50 - $19.75/hr
Position Overview As a Remote Customer Service Representative, you will play a key role in delivering exceptional customer experiences by providing timely, professional, and accurate support to ...
New
Covington, GA · Remote
$18.50/hr
This is a remote, contract position that will support the team during their busiest season. Skills Customer service, Call center, Customer support, remote support, customer service oriented Top ...
Covington, GA · Remote
$18.50/hr
This is a remote, contract position that will support the team during their busiest season. Skills Customer service, Call center, Customer support, remote support, customer service oriented Top ...
$13.05 - $14.78
5% of jobs
$14.78 - $16.50
10% of jobs
$18.14 is the 25th percentile. Wages below this are outliers.
$16.50 - $18.23
11% of jobs
$18.23 - $19.95
2% of jobs
$19.95 - $21.68
17% of jobs
The median wage is $23.40 / hr.
$21.68 - $23.40
5% of jobs
$23.40 - $25.12
10% of jobs
$25.12 - $26.85
11% of jobs
$27.55 is the 75th percentile. Wages above this are outliers.
$26.85 - $28.57
12% of jobs
$28.57 - $30.30
11% of jobs
$30.30 - $32.02
7% of jobs
$13
$23
$32
Remote Goodwill employees often encounter challenges such as staying connected with their team, balancing multiple donor or client requests, and communicating the organization's mission virtually. To overcome these issues, it is important to establish a structured daily routine, utilize collaboration tools (like video conferencing and chat apps), and prioritize proactive communication with both colleagues and clients. Effective time management and clear documentation also help in maintaining productivity and service quality. Most organizations provide virtual training and regular check-ins to support remote staff and ensure they feel engaged and included in the broader mission.
A Remote Goodwill job refers to a position with Goodwill that allows employees to work from home or outside a traditional office setting. These roles can include customer service, administration, IT support, e-commerce, and other remote-friendly tasks. Employees in these positions support Goodwill’s mission while enjoying the flexibility of remote work. Availability and job responsibilities may vary by location and specific role.
To excel in a Remote Goodwill role—such as an online donor relations coordinator or remote customer support representative for Goodwill Industries—candidates need excellent communication, organizational, and customer service skills, often combined with prior experience in non-profit or retail settings. Familiarity with CRM software, virtual meeting platforms, and basic office productivity tools is usually expected. Strong empathy, patience, and a proactive attitude towards both donors and clients set outstanding remote team members apart. These abilities are vital for building positive relationships, ensuring mission-driven service, and effectively supporting the organization's goals in a distributed work environment.
$14.50 - $19.75/hr
Full-time, Part-time
Posted yesterday
Position Overview
As a Remote Customer Service Representative, you will play a key role in delivering exceptional customer experiences by providing timely, professional, and accurate support to customers while working from home. You will serve as the primary point of contact for customer inquiries, assisting with questions, resolving issues, processing requests, and ensuring every interaction reflects the company's commitment to outstanding service. This position requires excellent communication skills, strong problem-solving abilities, attention to detail, and the ability to manage multiple customer interactions efficiently in a fast-paced remote environment.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
- Provide accurate information about products, services, policies, and procedures while delivering outstanding customer service.
- Resolve customer concerns efficiently by identifying issues, researching solutions, and following up when necessary.
- Process customer orders, account updates, returns, refunds, and other service requests accurately.
- Document all customer interactions, inquiries, and resolutions in the company's customer management system.
- Escalate complex issues to the appropriate department while ensuring timely resolution and customer satisfaction.
- Maintain a thorough understanding of company products, services, and policies to provide accurate assistance.
- Meet or exceed established performance metrics, including response times, customer satisfaction, quality standards, and productivity goals.
- Collaborate with supervisors and cross-functional teams to resolve customer concerns and improve service processes.
- Participate in virtual meetings, training sessions, coaching, and ongoing professional development activities.
- Maintain confidentiality of customer information and comply with company policies and data security standards.
- Identify opportunities to improve customer experience and provide feedback to support continuous service improvements.
- Adapt to changing business needs and perform additional duties as assigned.
Requirements
- High school diploma or equivalent required; additional customer service, communications, or business training is a plus.
- Previous experience in customer service, call center support, retail, hospitality, or a related field is preferred but not required, as comprehensive training will be provided.
- Proficiency with basic computer applications, including Microsoft Office or Google Workspace, email platforms, and customer relationship management (CRM) systems.
- Strong written and verbal communication skills with the ability to communicate professionally and empathetically with customers.
- Excellent problem-solving, active listening, and conflict-resolution skills.
- Strong organizational and time-management abilities with the capability to manage multiple customer interactions efficiently.
- Ability to work independently with minimal supervision while maintaining productivity in a remote work environment.
- High attention to detail, accuracy, and commitment to maintaining confidential customer information.
- Positive attitude, adaptability, reliability, and a genuine passion for helping customers.
- Reliable high-speed internet connection and a dedicated home workspace suitable for professional remote work.
What We Offer
- A fully remote work opportunity that allows you to build your career from the comfort of your home while maintaining a healthy work-life balance.
- Flexible scheduling options with both full-time positions (40 hours per week) and part-time positions (20 hours per week) available.
- Competitive compensation package with attractive pay and employee benefits.
- Paid onboarding and comprehensive training designed to prepare you for success.
- Continuous learning opportunities through hands-on experience, mentorship, and ongoing professional development.
- Clear career advancement opportunities with pathways into senior customer service and leadership roles.
- A supportive, collaborative, and inclusive virtual team environment where your contributions are valued.
- Access to modern technology and digital tools that enable effective remote collaboration.
- Regular coaching, performance feedback, and ongoing support from experienced leaders committed to your success.
We are committed to investing in our employees by providing the training, guidance, and resources necessary to build a rewarding and successful career while delivering exceptional customer experiences.
