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Remote Goodwill Jobs in Michigan (NOW HIRING)

MICHIGAN HUMANE SOCIETY

Customer Care Coordinator

Detroit, MI · On-site +1

$16.50 - $21.50/hr

Remote Hours: Full-Time Who We Are: Michigan Humane is a non-profit animal welfare organization ... goodwill among clients and staff. Attend special fundraising and adoption events when requested.

Stratford Davis

Remote Enterprise Sales Associate

Detroit, MI · Remote

$13.75 - $18.75/hr

Organized approach to running an efficient remote operations setup. * Previous experience in sales or client-facing roles is helpful but not required. Compensation & Benefits * Uncapped Commission ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...

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Remote Goodwill information

What is a Remote Goodwill?

A Remote Goodwill job refers to a position with Goodwill that allows employees to work from home or outside a traditional office setting. These roles can include customer service, administration, IT support, e-commerce, and other remote-friendly tasks. Employees in these positions support Goodwill’s mission while enjoying the flexibility of remote work. Availability and job responsibilities may vary by location and specific role.

What are the key skills and qualifications needed to thrive in the Remote Goodwill position, and why are they important?

To excel in a Remote Goodwill role—such as an online donor relations coordinator or remote customer support representative for Goodwill Industries—candidates need excellent communication, organizational, and customer service skills, often combined with prior experience in non-profit or retail settings. Familiarity with CRM software, virtual meeting platforms, and basic office productivity tools is usually expected. Strong empathy, patience, and a proactive attitude towards both donors and clients set outstanding remote team members apart. These abilities are vital for building positive relationships, ensuring mission-driven service, and effectively supporting the organization's goals in a distributed work environment.

What are some common challenges faced by employees in Remote Goodwill positions, and how can they be overcome?

Remote Goodwill employees often encounter challenges such as staying connected with their team, balancing multiple donor or client requests, and communicating the organization's mission virtually. To overcome these issues, it is important to establish a structured daily routine, utilize collaboration tools (like video conferencing and chat apps), and prioritize proactive communication with both colleagues and clients. Effective time management and clear documentation also help in maintaining productivity and service quality. Most organizations provide virtual training and regular check-ins to support remote staff and ensure they feel engaged and included in the broader mission.

What are the most commonly searched types of Goodwill jobs in Michigan?

The most popular types of Goodwill jobs in Michigan are:

What are popular job titles related to Remote Goodwill jobs in Michigan?

For Remote Goodwill jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Goodwill jobs in Michigan look for?

The top searched job categories for Remote Goodwill jobs in Michigan are:

What cities in Michigan are hiring for Remote Goodwill jobs?

Cities in Michigan with the most Remote Goodwill job openings:

Remote Goodwill jobs near you
Infographic showing various Remote Goodwill job openings in Michigan as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution.

Customer Care Coordinator

MICHIGAN HUMANE SOCIETY

Detroit, MI • On-site, Remote

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Title: Customer Care Coordinator
Location: Remote
Hours: Full-Time
Who We Are:
Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.
Why Work with Us:
We're a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we'd love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:
  • Competitive salary and benefits
  • Medical, Vision, and Dental Insurance
  • 403(b) Retirement Savings Account
  • Opportunities for professional development, growth, and continuing education
  • A positive and collaborative work environment
  • Work-life balance and flexible working hours (compressed work schedule option!)
  • Paid Time Off & Holidays
  • Human & Pet Bereavement
  • Clinic discounts to up to 75% off services for your own pet(s)
  • Relaxed dress code
  • Wellness program with professional counseling services available to employees
  • Animal food discount
  • Free or discounted adoption fees to adopt a new friend
  • Sabbatical Policy
  • Uniform Allowance
  • Paid Parental Leave
  • Yearly performance reviews & employee engagement surveys
  • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The Customer Care Coordinator is responsible for answering a multi-line phone in a prompt and professional manner, providing information and answering questions regarding Michigan Humane (MH) programs and services.
Responsibilities:
• Answer phones. Set appointments, discuss fees, explain payment process, and submit request on the client's behalf such as prescription refills and food orders. Explain MH procedures.
• Counsel callers and provide information about MH resources available to them.
• Provide counseling and/or schedule appointments for euthanasia services.
• Advise callers of the correct holding facility in their area for stray animals or where to go to look for their lost pets.
• Provide information to callers regarding adoptable pets at the MH, the adoption process, and donations
• Generate reports and complete data entry for all adopted animals and shelter animals needing medical care.
• Promote MH programs and general goodwill among clients and staff. Attend special fundraising and adoption events when requested.
Qualifications:
• Associate's Degree, or at least two years of completed college coursework preferred
• A minimum of 3 years Call Center or Customer Service experience
• Experience answering a multi-line phone and working with a computer-based appointment system (or similar application)
• Able to work independently with minimal supervision and cooperatively as a team.
• Good decision-making skills, strong emotional intelligence, and attention to detail
• Exhibit compassion towards animals and their owners, without judgement.
• Prior experience counseling emotional callers would be a plus
• Microsoft Office skills, including Word, Excel and Outlook.
Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!

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