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Remote Geek Squad Advanced Repair Agent Jobs in Michigan

Mortgage protection Agent-Remote

Jackson, MI · On-site +1

$1.4K - $1.7K/wk

The average advanced commission an agent receives on one sale is $500 - $700. * Part time agents work 12-15 hours per week. * Full time agents work 30 to 35 hours per week (3 to 4 days per week)

... Apple Remote Desktop. Basic hardware repair including hard drive and memory upgrades ... Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble ...

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Remote Geek Squad Advanced Repair Agent information

What is a Remote Geek Squad Advanced Repair Agent?

A Remote Geek Squad Advanced Repair Agent is a technical specialist who assists customers with complex tech issues from a remote location, usually via phone, chat, or online tools. They diagnose, troubleshoot, and repair software and hardware problems related to computers, devices, and home technology. Unlike in-store agents, they provide support remotely, helping customers resolve issues without needing an in-person visit. These agents are skilled in advanced technical support, including virus removal, data recovery, device setup, and troubleshooting network problems.

How does a Remote Geek Squad Advanced Repair Agent typically collaborate with other team members to resolve complex technical issues?

Remote Geek Squad Advanced Repair Agents frequently collaborate with other technicians, supervisors, and specialized support teams to solve challenging technical problems. They often use internal chat systems, ticketing tools, and virtual meetings to share troubleshooting steps, escalate unresolved cases, and exchange knowledge. This teamwork ensures that customers receive comprehensive solutions quickly and helps agents learn from each other's expertise. Regular communication and documentation are key to maintaining smooth workflow and consistent service quality in this remote environment.

What are the key skills and qualifications needed to thrive as a Remote Geek Squad Advanced Repair Agent, and why are they important?

To thrive as a Remote Geek Squad Advanced Repair Agent, you need in-depth knowledge of computer hardware, software troubleshooting, and customer support, typically with relevant IT certifications like CompTIA A+ or equivalent experience. Familiarity with remote diagnostic tools, ticketing systems, and data recovery software is essential for resolving complex technical issues. Strong communication, patience, and problem-solving skills help agents deliver clear guidance and a positive customer experience. These skills are crucial for efficiently resolving client issues remotely, ensuring customer satisfaction, and maintaining service standards.

What is the difference between Remote Geek Squad Advanced Repair Agent vs Remote Geek Squad Basic Repair Agent?

AspectRemote Geek Squad Advanced Repair AgentRemote Geek Squad Basic Repair Agent
CertificationsTechnical certifications, troubleshooting skillsBasic technical knowledge, customer service skills
Work EnvironmentRemote, technical support for complex issuesRemote, handling simple repairs and customer inquiries
Employer & IndustryBest Buy, tech support industryBest Buy, tech support industry

The Remote Geek Squad Advanced Repair Agent handles complex technical issues requiring advanced troubleshooting and certifications, while the Basic Repair Agent manages simpler repairs and customer support. Both roles operate remotely within the same industry, but differ in technical complexity and certification requirements.

Does Remote Geek Squad Advanced Repair Agent work remotely?

Yes, the Remote Geek Squad Advanced Repair Agent role is performed remotely, allowing technicians to troubleshoot and resolve technical issues from their own location. The position typically requires strong technical skills, remote communication tools, and adherence to company policies for remote work.

What are the most commonly searched types of Geek Squad Advanced Repair Agent jobs in Michigan?

The most popular types of Geek Squad Advanced Repair Agent jobs in Michigan are:

What are popular job titles related to Remote Geek Squad Advanced Repair Agent jobs in Michigan?

For Remote Geek Squad Advanced Repair Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Geek Squad Advanced Repair Agent jobs in Michigan look for?

The top searched job categories for Remote Geek Squad Advanced Repair Agent jobs in Michigan are:

What cities in Michigan are hiring for Remote Geek Squad Advanced Repair Agent jobs?

Cities in Michigan with the most Remote Geek Squad Advanced Repair Agent job openings:

Group Strategy Manager, Marketing Applied Sciences - Customer Care and Aftersales

General Motors

Warren, MI • On-site, Remote

$134K - $207K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


General Motors rating

8.2

Company rating: 8.2 out of 10

General Motors

Based on 308 frontline employees who took The Breakroom Quiz

7.3

Company rating compared to similar companies: 7.3 out of 10

Automakers average

Based on 6,327 frontline employees who took The Breakroom Quiz


Job description

Job Description
The Role
The Marketing Applied Sciences (MAS) team develops analytics-driven solutions that help GM organizations achieve their business goals.
As the Group Strategy Manager, you will lead marketing measurement and optimization for the Customer Care and Aftersales (CCA) brand and serve as the primary liaison between brand stakeholders, MAS, and technical teams.
You will lead a cross-functional squad of analytics strategists focused on marketing analytics, media optimization, audience strategy, and enterprise data and analytics platforms. Success in this role requires exceptional business acumen, strategic thinking, and the ability to translate complex data into actionable recommendations that accelerate decision-making and improve marketing performance.
What You'll Do
  • Lead and coordinate the CCA squad as the single point of contact between the brand, MAS, and other technical teams.
  • Oversee marketing analytics initiatives spanning campaign optimization, audience selection, consumer engagement, and media performance measurement.
  • Identify, prioritize, and execute high-impact analytics projects that improve marketing performance and ensure seamless delivery.
  • Lead reporting and translate data-driven insights into clear strategic recommendations for CCA marketing leaders.
  • Drive adoption of next-best actions and advanced analytics methodologies across the CCA marketing organization.
  • Manage squad resource allocation, project prioritization, and delivery dependencies to maximize impact and efficiency.
  • Build strong relationships with brand stakeholders and stay current on performance marketing, media optimization, and marketing measurement trends to advance innovation.

Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in Marketing, Data Science, Statistics, Business Analytics, or another quantitative field.
  • At least 7 years of experience in Marketing Analytics, Performance Marketing, or a related strategic analytics role.
  • At least 2 years of experience leading cross-functional teams in marketing measurement, media optimization, audience strategy, or a related discipline.
  • Strong expertise in performance marketing analytics, including media mix modeling, attribution analysis, audience segmentation, and campaign optimization.
  • Proficiency in Python, SQL, and data visualization tools.
  • Experience with marketing technology platforms, media measurement tools, and performance marketing channels.
  • Demonstrated ability to manage complex analytics projects from concept through implementation with measurable business impact.
  • Excellent communication and presentation skills, including the ability to influence technical teams and senior brand leadership.
  • Strong business consulting skills, including the ability to frame strategic problems and develop data-driven solutions.
  • Ability to work in a fast-paced environment while maintaining attention to detail and high-quality standards.

What Will Give You A Competitive Edge (Preferred Qualifications)
  • Master's degree in Marketing, Data Science, Statistics, Business Analytics, or another quantitative field.
  • Experience in automotive marketing or consumer durables.
  • Experience working with enterprise data and analytics platforms in a large, complex organization.
  • Experience leading marketing measurement and optimization programs for a major consumer brand.

The salary range for this role is ($134,700 - $207,600). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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About General Motors

Sourced by ZipRecruiter

General Motors is a company with global scale and capabilities, headquartered in Detroit, Michigan, with employees around the world. The company employs over 165,000 people, serves six continents, operates across 22 time zones, and has a diverse workforce speaking 75 languages1. GM’s vision is to drive the world forward by pioneering innovations that move and connect people to what matters. The company is working towards an all-electric future with its new Ultium Platform and is pushing transportation options beyond our wildest imaginations with autonomous vehicles. GM is also committed to becoming the most inclusive company in the world.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1908