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Remote Gaming Support Jobs in Northbrook, IL (NOW HIRING)

Mondo

Senior 3D Designer

Chicago, IL · Remote

$70 - $77/hr

Senior 3D Designer, Remote. Start date is ASAP for this 2-month contract position. Job Title ... Collaborate with an art director to support process and ideation across multiple concurrent client ...

NxT Level

Technical Artist

Chicago, IL · On-site +1

$130K - $156K/yr

Remote - US and Canada only thatgamecompany designs and develops artistically crafted, broadly ... Support for personal professional development

Rush Street Interactive

Affiliate Manager

Chicago, IL · Remote

We're building bridges between online, social and land-based gaming businesses to create amazing ... Manage day-to-day partner communication, support, and optimization activities. * Develop scalable ...

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Remote Gaming Support information

See Northbrook, IL salary details

$14

$26

$45

How much do remote gaming support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote gaming support in Northbrook, IL is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.80 per hour, depending on experience, location, and employer.

What is a remote gaming support?

A Remote Gaming Support job involves assisting players with technical issues, account inquiries, and gameplay questions for online games. Support agents communicate via chat, email, or phone to troubleshoot problems, provide guidance, and ensure a smooth gaming experience. They must have strong communication skills, a good understanding of gaming systems, and the ability to resolve issues efficiently. Many roles also require familiarity with customer service tools and a passion for gaming.

What does a remote gaming support do?

A typical day in Remote Gaming Support involves responding to player inquiries via chat, email, or phone, diagnosing technical issues, and providing clear solutions to ensure a seamless gaming experience. You may also escalate complex problems to specialized technical teams, update knowledge bases, and document recurring issues for further analysis. Collaboration with other support agents and sometimes with game developers is common, especially when resolving widespread or new bugs. The work is often fast-paced and requires staying current with updates or new releases in the supported games. Most teams operate in shifts to provide 24/7 coverage, offering flexible hours for remote employees.

What are the key skills and qualifications needed to thrive in remote gaming support, and why are they important?

To thrive as a Remote Gaming Support professional, you need strong troubleshooting abilities, a solid understanding of gaming platforms, and prior experience in customer service or technical support. Familiarity with ticketing systems like Zendesk or Freshdesk, knowledge of gaming networks, and sometimes certifications in IT support tools are valuable assets. Excellent communication, patience, and adaptability are soft skills that set top candidates apart. These skills ensure efficient issue resolution, enhance the player experience, and contribute to a positive gaming community.

What are popular job titles related to Remote Gaming Support jobs in Northbrook, IL?

For Remote Gaming Support jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Remote Gaming Support jobs in Northbrook, IL look for?

The top searched job categories for Remote Gaming Support jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Remote Gaming Support jobs?

Cities near Northbrook, IL with the most Remote Gaming Support job openings:

Remote Gaming Support jobs near you
Infographic showing various Remote Gaming Support job openings in Northbrook, IL as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,991 per year, or $26.4 per hour.

Call Center Representative - Remote

Lucky Lincoln Gaming

Chicago, IL • On-site, Remote

$20/hr

Full-time, Part-time, Other

Re-posted 6 days ago

Job description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter.
Role overview
  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
  • Create, follow up on, and close tickets as required daily
  • Focus on increasing percentage of remote fix tickets relative to the total tickets
  • Prioritize and organize calls according to urgency
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule
  • Maintain and update call logs, call records and other important documentation
  • Ensure location owners feel supported and valued
  • Building relationships with location owners and other call center team members based on trust and reliability
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
  • Review and communicate low level alerts to the technician and collection team

Compensation
$20 - $20 USD
We Run on EOS
At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.
Our Core Values
  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity
Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Requirements
The successful candidate will have
  • Ability to multitask with minimal direction
  • Strong communication and interpersonal skills to interact with customers, peers, and managers
  • Attentive to detail with a passion to learn and grow
  • Ability to work from 11am - 9pm Saturday and Sunday
  • High school diploma or GED required
  • Must be at least 21 years of age
  • Great customer service skills
  • Excellent written and communication skills
  • Previous experience in a call center or customer-focused environment
  • Weekend and evening availability

Salary Description
$20 per hour

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