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Remote Gaming Support Jobs in Dallas, TX (NOW HIRING)

... on game changing projects. You will help define what the future of work looks like. Most ... remote ! Your to-do list: * Provide exceptional technical support to customers using our cloud ...

... on game changing projects. You will help define what the future of work looks like. Most ... remote ! Your to-do list: * Provide exceptional technical support to customers using our cloud ...

Be Seen First

Follow a game plan (script + system) * Take coaching and improve weekly * Compete with discipline ... You'll be supported with training, coaching, and a proven process. Leads & Market Advantage

Manager, Customer Support

Dallas, TX ยท On-site +1

$75K - $105K/yr

With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; w ... Position Overview We're seeking a Manager to join our Customer Support team in a remote role.

Manager, Customer Support

Dallas, TX ยท On-site +1

$75K - $105K/yr

With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; w ... Position Overview We're seeking a Manager to join our Customer Support team in a remote role.

... gaming while supporting the broader Cowboy+ product portfolio. This role combines product ... Time-to-market for new features This is a fully remote position anywhere within the United States.

Vice President of Ecommerce (Remote)

Dallas, TX ยท Remote

$137K - $175K/yr

... support. The company maintains a massive inventory of parts and runs a number of sites targeted at ... to-date game plan for evolving the CX / UX while working with the firm's Engineering teams to ...

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Remote Gaming Support information

See Dallas, TX salary details

$14

$25

$44

How much do remote gaming support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote gaming support in Dallas, TX is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is a remote gaming support?

A Remote Gaming Support job involves assisting players with technical issues, account inquiries, and gameplay questions for online games. Support agents communicate via chat, email, or phone to troubleshoot problems, provide guidance, and ensure a smooth gaming experience. They must have strong communication skills, a good understanding of gaming systems, and the ability to resolve issues efficiently. Many roles also require familiarity with customer service tools and a passion for gaming.

What does a remote gaming support do?

A typical day in Remote Gaming Support involves responding to player inquiries via chat, email, or phone, diagnosing technical issues, and providing clear solutions to ensure a seamless gaming experience. You may also escalate complex problems to specialized technical teams, update knowledge bases, and document recurring issues for further analysis. Collaboration with other support agents and sometimes with game developers is common, especially when resolving widespread or new bugs. The work is often fast-paced and requires staying current with updates or new releases in the supported games. Most teams operate in shifts to provide 24/7 coverage, offering flexible hours for remote employees.

What are the key skills and qualifications needed to thrive in remote gaming support, and why are they important?

To thrive as a Remote Gaming Support professional, you need strong troubleshooting abilities, a solid understanding of gaming platforms, and prior experience in customer service or technical support. Familiarity with ticketing systems like Zendesk or Freshdesk, knowledge of gaming networks, and sometimes certifications in IT support tools are valuable assets. Excellent communication, patience, and adaptability are soft skills that set top candidates apart. These skills ensure efficient issue resolution, enhance the player experience, and contribute to a positive gaming community.

What are the most commonly searched types of Gaming Support jobs in Dallas, TX?

The most popular types of Gaming Support jobs in Dallas, TX are:

What job categories do people searching Remote Gaming Support jobs in Dallas, TX look for?

The top searched job categories for Remote Gaming Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Gaming Support jobs?

Cities near Dallas, TX with the most Remote Gaming Support job openings:

Infographic showing various Remote Gaming Support job openings in Dallas, TX as of August 2026, with employment types broken down into 81% Full Time, 6% Part Time, 11% Contract, and 2% Nights. Highlights an 100% Remote job distribution, with an average salary of $53,596 per year, or $25.8 per hour.

Technical Customer Support

Sync.com

Dallas, TX โ€ข Remote

Full-time

Posted 11 days ago


Job description

About the company

Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively expanding into digital enterprise. We need your help!

By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.

Sync needs you!

Are you the go-to person for your family and friends when they need a technical guru? Do you enjoy collaborating and working in a team to find solutions? Are you proud of your communication skills?

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote!

Your to-do list:

  • Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a clear, customer-friendly way.
  • Troubleshoot and investigate technical issues using a logical, methodical approach, identifying patterns and delivering effective solutions tailored to each customer's level of technical expertise.
  • Collaborate closely with the development and product teams by reproducing issues, escalating bugs, providing detailed feedback, suggesting potential solutions, and assisting with QA testing and validation of new features and fixes.
  • Develop a strong understanding of Sync's products, systems, internal processes, and escalation workflows to deliver accurate, efficient, and high-quality customer support.

Who you are:

  • Possess a minimum of 4 years of experience in technical support, customer support, or a related technical role.
  • Genuinely passionate about technology, with a strong working knowledge of Windows, Mac OS, Linux, iOS, and Android.
  • Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
  • Comfortable troubleshooting technical issues independently and picking up new tools and systems quickly.
  • Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage.
  • Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.


 

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