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Remote Gaming Support Agent Jobs in Wisconsin (NOW HIRING)

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Remote Gaming Support Agent information

What is a remote gaming support agent?

A Remote Gaming Support Agent is a customer service professional who assists players of online or video games from a remote location, typically working from home. Their responsibilities include answering player inquiries, troubleshooting technical issues, resolving account or billing problems, and providing information about gameplay or updates. They communicate with players via chat, email, or phone, and are expected to have strong communication skills and a good understanding of the gaming industry. Remote Gaming Support Agents help ensure a positive gaming experience for users and support the overall reputation of the game company.

What are the key skills and qualifications needed to thrive as a remote gaming support agent?

To thrive as a Remote Gaming Support Agent, you need strong problem-solving abilities, excellent written and verbal communication skills, and a solid understanding of gaming platforms and terminology, often supported by experience in customer service. Familiarity with ticketing systems such as Zendesk or Freshdesk and knowledge of live chat and CRM tools are typically expected. Patience, empathy, and adaptability are crucial soft skills for resolving user issues and maintaining positive player experiences. These skills ensure timely, accurate support that enhances user satisfaction and retention in a competitive gaming industry.

How does a remote gaming support agent typically collaborate with game developers and other support team members to resolve complex player issues?

As a Remote Gaming Support Agent, you will often work closely with both fellow support agents and game development teams to address and resolve complex player concerns. While most inquiries are handled individually, escalated technical or in-game issues may require you to gather detailed information and relay it to the appropriate internal teams, such as QA testers or developers. Regular virtual meetings, shared ticketing systems, and communication platforms help keep everyone aligned and ensure players receive timely, accurate solutions. This collaborative environment not only fosters problem-solving but also offers valuable insight into the game development process.

What is the difference between Remote Gaming Support Agent vs Customer Service Representative in the gaming industry?

AspectRemote Gaming Support AgentCustomer Service Representative
CredentialsBasic technical knowledge, gaming industry familiarityGeneral customer service skills, communication skills
Work EnvironmentRemote, gaming company support centersRemote or office-based, various industries
Industry UsagePrimarily in gaming and entertainmentAcross multiple sectors including retail, tech, and services
Common Search/ComparisonYesNo

The Remote Gaming Support Agent focuses on assisting gamers with technical issues and game-related inquiries, requiring industry-specific knowledge. Customer Service Representatives handle a broader range of customer concerns across various industries. While both roles involve remote work and communication skills, the gaming support role demands specialized gaming knowledge, making it distinct within the customer support field.

What cities in Wisconsin are hiring for Remote Gaming Support Agent jobs?

Cities in Wisconsin with the most Remote Gaming Support Agent job openings:

Regional Lead - Government & Industry Affairs

VGW

Appleton, WI โ€ข Remote

$160K - $210K/yr

Full-time

Posted 29 days ago


Job description

Regional Lead - Government & Industry Affairs

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

We have an exciting opportunity to join our Government & Industry Affairs team in the United States and are currently looking for 2 x Regional Leads to join the team.

Reporting into the VP of Government Relations, this role translates VGW's lobbying strategy into targeted, state-specific lobbying campaigns managing a roster of external contract lobbyists, developing relationships with state government officials, and delivering actionable field intelligence back to central leadership.

This role is suited to a seasoned state-level government affairs professional who is comfortable managing external partners, navigating diverse state political environments and operating with a high degree of autonomy within a clearly defined strategy.

We're open to candidates based anywhere in the US, and this role can be performed remotely.

The salary range for this role is USD $160,000 - $210,000 per year.

Key responsibilities will include:

  • Serve as the primary accountability manager for all external lobbyists within the assigned regional portfolio: set performance expectations, respond to their queries in a timely manner, review deliverables, conduct weekly check-ins, and provide written performance assessments.
  • Translate the company's corporate policy positions and lobbying strategy into state-specific advocacy messaging - tailoring arguments, framing, and messenger selection to local political dynamics.
  • Develop and maintain productive, credible relationships with state legislators, committee staff, state attorneys general offices, and state gaming and consumer protection regulators.
  • Participate in cross-regional strategy sessions to ensure consistency of messaging, share field intelligence, and coordinate on multi-state legislative campaigns.
  • Represent the company at hearings, fundraisers, conferences, and stakeholder engagements within the portfolio.
  • Monitor and track all active and emerging legislation across assigned states that affects social gaming, sweepstakes operations, consumer protection, age verification, advertising and related policy areas.

What you will bring to the role:

  • 7-12+ years of experience in state government, state-level lobbying, legislative affairs, or political campaigns, with direct exposure to multiple state legislatures or regulatory agencies in B2C organisations.
  • Demonstrated experience managing external vendors, consultants or contract lobbyists against defined deliverables and performance standards.
  • Working knowledge of gaming regulation, sweepstakes law, consumer protection, or adjacent policy areas - or a credible track record of rapidly building substantive expertise in new regulatory sectors.
  • Strong political credibility and established relationships with key government officials in the assigned regional portfolio.
  • Experience in a multi-state lobbying role in organisations in fast-moving industries such as technology, fintech, RMG and/or gaming.
  • Proficiency with legislative tracking tools.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

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