About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.
About the role
The Network Operations Administrator is responsible for supporting the stability, performance, and security of critical network infrastructure across internal systems and customer environments. This role monitors network health, responds to incidents, troubleshoots connectivity and performance issues, and escalates complex problems as needed. The ideal candidate is detail-oriented, technically curious, and thrives in a fast-paced operations environment focused on uptime, reliability, and customer experience.
Location: Remote | Onsite available in Lansing, MI
Employment type: Permanent, Full-time
Pay Range: $25 - $30 per hour overtime eligible
What you'll do
- Monitor network and system health using automated tools and dashboards
- Respond to alerts, incidents, and service requests in accordance with established procedures and SLAs
- Perform routine maintenance and operational tasks for network and related systems
- Assist with installation, configuration, and administration of LAN/WAN environments and networking hardware
- Provide customer connectivity support via phone and ticketing systems
- Troubleshoot basic network and server-related issues and escalate as appropriate
- Document incidents, resolutions, and operational processes in internal systems
- Maintain and update internal documentation (knowledge base, runbooks, etc.)
What you bring
- Associate's degree in a related field or equivalent experience
- 2+ years of relevant experience in network or systems operations
- Foundational understanding of networking concepts, devices, and services
- Working knowledge of Linux environments and LAMP stack fundamentals
- Basic experience with server networking configuration and maintenance
- Familiarity with software firewalls (e.g., iptables)
- Exposure to hosting tools such as cPanel and WHM
- Understanding of basic incident response processes
- Strong written and verbal communication skills
- Ability to follow established procedures and manage multiple tasks in a fast-paced environment
What We Offer
- Comprehensive benefits package
- Traditional and Roth 401(k) with company matching
- A collaborative, team-oriented culture
- Consistent and predictable work hours
- Engaging, varied work that keeps each day different
- Opportunities to contribute ideas and influence how work gets done
Disclaimer:
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will".
Equal Employment Opportunity Policy:
Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
