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Remote Game Operations Jobs in Chicago, IL (NOW HIRING)

HDI Global Insurance Company

DevOps Engineer

Chicago, IL · On-site +1

$100K - $125K/yr

Chicago, IL / Remote AI Powered. Human Driven. HDI Global Insurance Company is a commercial ... This direction helps HDI Global lead the profitable growth game as a globally connected business ...

Process Street

Account Executive (Remote)

Chicago, IL · Remote

Who we are Process Street is an AI software and compliance operations platform startup from San ... coffee chats, play games, share stories, and more to build strong relationships. If you're ...

Ketch

Senior Manager, RevOps (Sales Ops)

Chicago, IL · Remote

Remote-friendly with flexible scheduling built around core collaboration hours * Commuter benefits ... You'll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and ...

Ketch

Senior Manager, RevOps (Sales Ops)

Chicago, IL · Remote

$160K - $180K/yr

Remote-friendly with flexible scheduling built around core collaboration hours * Commuter benefits ... You'll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and ...

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All JobsGame Operations JobsRemote Game Operations JobsRemote Game Operations Jobs in Chicago, IL

Remote Game Operations information

See Chicago, IL salary details

$10

$24

$50

How much do remote game operations jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote game operations in Chicago, IL is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $28.46 per hour, depending on experience, location, and employer.

What is remote game operations?

Remote game operations refer to the management and support of online or digital games from a location outside of a traditional office setting. Professionals in this role handle tasks such as monitoring game performance, addressing player issues, coordinating live events, and ensuring the overall smooth functioning of the game environment. They often work closely with developers, customer support, and community teams to provide seamless player experiences. This role is essential in maintaining uptime, resolving technical issues, and supporting in-game events for players worldwide.

What are the key skills and qualifications needed to thrive as a remote game operations specialist?

To excel as a Remote Game Operations specialist, you need strong analytical skills, attention to detail, and experience with game management or live operations, often supported by a background in computer science or a related field. Familiarity with live operations dashboards, incident management systems, and tools like JIRA or Splunk is typically required. Excellent communication, problem-solving abilities, and the capacity to work well under pressure are standout soft skills in this role. These skills ensure smooth game performance, timely issue resolution, and a positive player experience in an always-on digital environment.

What are some common challenges faced in a remote game operations role, and how can they be effectively managed?

In a Remote Game Operations role, one of the main challenges is ensuring seamless communication and coordination with cross-functional teams, such as developers, customer support, and community managers, despite working from different locations and time zones. Additionally, managing live events, in-game updates, and monitoring player feedback remotely requires strong organizational and multitasking skills. To overcome these challenges, it is helpful to establish clear communication channels, use collaborative tools, and maintain a structured workflow to quickly address issues and deliver a smooth gaming experience for players.

What is the difference between Remote Game Operations vs Remote Game Testing?

AspectRemote Game OperationsRemote Game Testing
Primary FocusManaging game services, live events, and player supportTesting game functionality, bugs, and quality assurance
Required SkillsGame knowledge, communication, problem-solvingAttention to detail, technical skills, testing procedures
Work EnvironmentCustomer support platforms, live game serversTesting environments, bug tracking tools
Industry UsageGame companies, live service providersQA departments, testing firms

Remote Game Operations and Remote Game Testing both involve working within the gaming industry, but they focus on different aspects. Operations centers on managing live game services and player interactions, while testing emphasizes identifying bugs and ensuring game quality before release. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are the most commonly searched types of Game Operations jobs in Chicago, IL?

The most popular types of Game Operations jobs in Chicago, IL are:

What job categories do people searching Remote Game Operations jobs in Chicago, IL look for?

The top searched job categories for Remote Game Operations jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Game Operations jobs?

Cities near Chicago, IL with the most Remote Game Operations job openings:

Remote Game Operations jobs near you
Infographic showing various Remote Game Operations job openings in Chicago, IL as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,753 per year, or $24.9 per hour.

Omnichannel Operations Specialist

Chicago, IL • Remote

Rush Street Interactive
Gambling Activities • 201 - 500 employees
Learn more about Rush Street Interactiveexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Omnichannel Operations Specialist serves as a key link between online and retail marketing efforts. Ensuring consistent player experiences across all customer touchpoints. This position reports into the Director of Revenue Operations and will collaborate with the Director of Omnichannel Strategy and Omnichannel Marketing Analyst to translate customer insights into targeted campaigns that improve player value, retention, and overall business performance.

What You'll Do:

  • Own the end-to-end execution of omnichannel promotions connecting brick-and-mortar casino properties with online gaming experiences to drive cross-channel player engagement and value.Set up and maintain promotional campaigns within back-office systems, including award scenarios, eligibility, offer mechanics, audience criteria, and required testing.
  • Develop and execute CRM campaigns across email and push channels to engage and retain omnichannel casino and sportsbook players.
  • Manage online promotional execution, including promotion pages, terms and conditions, banners, creative placements, campaign messaging, and site updates needed to support each offer.
  • Coordinate campaign assets, copy, approvals, promotional terms, creative needs, and launch requirements across internal teams to ensure promotions are accurate, compliant, and ready for release.
  • Partner with Revenue Operations, Omnichannel Strategy, Partnerships, property teams, Marketing, Analytics, Product Marketing, and other key stakeholders to develop promotional concepts, timelines, targeting strategies, and execution plans.
  • Recommend and identify omnichannel opportunities for targeted communication, retention, reactivation, and cross-channel growth.
  • Develop and optimize omnichannel lifecycle campaigns to acquire, retain, and reactivate omni channel players.
  • Monitor and report on KPIs around omni channel segments covering cross sell, acquisition, retention and reactivation.
  • Execute A/B testing and audience experiments to improve campaign effectiveness and player engagement.
  • Partner with the Omnichannel Analyst to develop actionable customer segments, measure campaign effectiveness, analyze retention and player value trends, and identify opportunities for incremental revenue growth.
  • Support linked-account initiatives by developing campaigns that encourage cross-channel engagement between online and brick-and-mortar properties.
  • Prepare campaign summaries and performance insights for marketing, property, and executive stakeholders.
  • Maintain data integrity and ensure compliance with responsible gaming and privacy standards.

What You'll Bring:

  • Bachelor's degree in Marketing, Business, Communications, or a related field preferred or equivalent relevant work experience.
  • 2+ years of experience in CRM marketing, digital communications, or customer engagement within gaming, entertainment, or hospitality industries.
  • Experience working with customer segmentation, lifecycle marketing, and campaign optimization.
  • Hands-on experience designing, launching, and managing targeted marketing campaigns using CRM platforms, such as Optimove.
  • Ability to interpret customer performance, including retention, conversion, player value, and campaign ROI.
  • Experience working with customer data platforms and business intelligence tools.
  • Understanding of player lifecycles, loyalty programs, promotional strategy, and customer retention within gaming, hospitality, or sports betting environments.
  • Must be able to obtain and maintain applicable gaming licenses.
  • Candidates located in the Central or Eastern Time Zones are preferred.
  • Minimal travel required; occasional visits to brick-and-mortar properties for meetings or collaboration #LI-REMOTE  #LI-PROMOTE
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Benefits:

  • Discretionary annual company bonus (Eligibility Varies by Role) 
  • 401(k) plan with 100% company match on the first 4%
  • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
  • Paid Time Off (Eligibility Varies by Role)
  • Employee Assistance Program (EAP)
Pay Range
$55,000—$75,000 USD
What Makes Us Great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they do
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)