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Remote Fraud Jobs in Kentucky (NOW HIRING)

McKesson

Customer Service Representative

Louisville, KY · Remote

$17 - $18/hr

Position is primarily remote/work from home but will require occasional attendance at the local McKesson office. Job Summary: The Customer Care Representative serves as a frontline customer ...

McKesson

Customer Service Representative

Louisville, KY · Remote

$17 - $18/hr

Position is primarily remote/work from home but will require occasional attendance at the local McKesson office. Job Summary: The Customer Care Representative serves as a frontline customer ...

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All JobsFraud JobsRemote Fraud JobsRemote Fraud Jobs in Kentucky

Remote Fraud information

See Kentucky salary details

$13

$26

$55

How much do remote fraud jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote fraud in Kentucky is $26.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.42 per hour, depending on experience, location, and employer.

What is a remote fraud job?

Remote fraud jobs involve working from a location outside of a traditional office to detect, investigate, and prevent fraudulent activities in various industries such as banking, e-commerce, and insurance. Professionals in these roles use digital tools and data analysis to identify suspicious transactions, review customer activity, and protect organizations from financial losses. They may also collaborate with law enforcement and other departments to respond to incidents of fraud. Remote fraud specialists must have strong analytical skills, attention to detail, and knowledge of cybersecurity or financial regulations.

What are some common challenges faced by professionals working in remote fraud detection roles?

Professionals in remote fraud detection roles often face challenges such as staying updated on rapidly evolving fraud tactics and maintaining effective communication with team members across different locations. Working remotely can require extra diligence in accessing secure systems and handling sensitive data safely. Additionally, collaborating with cross-functional teams such as IT, legal, and customer support is crucial to investigate and resolve complex fraud cases efficiently. Staying proactive and adaptable is key to success in a fast-paced, ever-changing fraud landscape.

What are the key skills and qualifications needed to thrive as a remote fraud analyst, and why are they important?

To thrive as a Remote Fraud Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, data analysis tools, and relevant certifications such as Certified Fraud Examiner (CFE) are commonly required. Excellent problem-solving, communication, and decision-making abilities set top performers apart in this position. These skills are crucial for accurately identifying fraudulent activity, minimizing financial risk, and ensuring organizational security in a remote work environment.

What is the difference between Remote Fraud vs Remote Fraud Analyst?

AspectRemote FraudRemote Fraud Analyst
CredentialsTypically requires knowledge of fraud prevention, certifications like CFE or CFCS beneficialRequires similar certifications, often with experience in fraud detection and analysis
Work EnvironmentRemote, often part of a fraud prevention or security team within a companyRemote, usually within a security or risk management department
Industry UsageUsed broadly across finance, e-commerce, banking, and insurance sectorsCommonly found in finance, banking, and online retail industries

Remote Fraud refers to the broader role of preventing and managing fraud remotely across various industries. Remote Fraud Analyst is a specific position focused on analyzing fraud cases, detecting patterns, and implementing prevention strategies. While both roles require similar skills and certifications, the Fraud Analyst typically performs detailed investigations and analysis, whereas Remote Fraud may encompass broader responsibilities in fraud prevention strategies.

More about Remote Fraud jobs

What are the most commonly searched types of Fraud jobs in Kentucky?

The most popular types of Fraud jobs in Kentucky are:

What are popular job titles related to Remote Fraud jobs in Kentucky?

For Remote Fraud jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Fraud jobs in Kentucky look for?

The top searched job categories for Remote Fraud jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Fraud jobs?

Cities in Kentucky with the most Remote Fraud job openings:

Remote Fraud jobs near you
Infographic showing various Remote Fraud job openings in Kentucky as of August 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Temporary. Highlights an 100% Remote job distribution, with an average salary of $55,432 per year, or $26.6 per hour.

Customer Service Representative Tier 2

Helpware

Lexington, KY • On-site, Remote

$21/hr

Full-time

Posted 13 days ago

Job description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.
  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.
  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.
  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.
  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.
  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.
  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.
  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.
  • Other related tasks as assigned by the client or Helpware management.

Qualifications:

  • At least 2-4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.
  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.
  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.
  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.
  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.
  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.
  • Highly organized with exceptional attention to detail and the ability to document cases accurately.
  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.
  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.
  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.
Employment Type: FULL_TIME

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