Remote Fraud Manager Jobs in Franklin, TN (NOW HIRING)

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How We Lead
UMG's fraud prevention team is leading the industry by example in protecting the integrity of the global streaming ecosystem. We work across UMG labels, brands, and internal teams - including Commercial Affairs and Business Affairs - as well as with our external digital partners to detect, prevent, and respond to fraudulent activity. The Account Manager will serve as the central conduit connecting these groups, ensuring our anti-fraud operations, contractual obligations, and partner relationships are aligned and effective. This role can be based out of any of our US or European office locations or remote.

How You'll Create

• Act as the day-to-day representative for fraud prevention at UMG in all operational and strategic engagements with DSPs.
• Partner with internal stakeholders to ensure our goals are reflected across all of our new and preexisting licensing agreements.
• Lead internal anomaly detection reviews, coordinating data from multiple systems to validate and escalate streaming irregularities.
• Serve as the central liaison for UMG repertoire owners and regional Business Affairs leads - chairing monthly meetings to share insights, align investigations, and surface market-level priorities.
• Produce monthly reports and scorecards, summarizing partner performance, market trends, and identified anomalies.
• Handle rights holder escalations within UMG, ensuring cases of suspected manipulation or fraud are communicated, tracked, and resolved effectively.
• Develop and maintain internal alignment across teams to ensure consistency in process and data handling.
• Create and deliver internal and external presentations highlighting fraud prevention impact, market insights, and partner collaboration.
• Assemble detailed evidence briefs and summaries of bad actors for senior stakeholders and strategy leads.
• Support ongoing development of fraud-prevention reporting - ensuring internal metrics evolve with partner behavior and ecosystem trends.

Bring Your Vibe

• 2-5 years of experience in account management, partner operations, commercial strategy, or digital rights management within the music, media, or tech industries.
• Skilled communicator and excellent story teller, with experience leading meetings and presenting insights to internal executives and external partners.
• Strong organizational and project management skills - able to track complex deliverables, manage multiple stakeholder groups, and meet deadlines across global time zones.
• Analytical mindset with comfort interpreting data and drawing conclusions - SQL, Python, or Looker experience is a plus but not required.
• Proven ability to synthesize complex information into clear, actionable presentations and documentation.
• Familiarity with the digital music ecosystem, streaming economics, and partner operations.
• Detail-oriented and reliable - capable of maintaining accurate records, reports, and evidence logs across multiple investigations.
• Collaborative, diplomatic, and proactive - you thrive in cross-functional environments and enjoy turning insights into impact.

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.

For more information, please click on the following links.

E-Verify Participation Poster:English / Spanish

E-Verify Right to Work Poster:English|Spanish

Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.