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Client Service – Logistics Lead The Directions Group | Strategic Insights Firm

Location: Cincinnati, OH (Hybrid) or Remote (US)

The Directions Group is redefining how insights power client decisions, shifting from oneoff research projects to a connected intelligence engine that actively shapes strategy. Within this model, our client service "pods" blend relationship leadership, synthesis, analytics, and flawless execution into a single, integrated team.

Every client-facing pod at The Directions Group is built around four distinct yet tightly connected roles, all operating with shared ownership for client success and intelligence quality.

• Analytics Lead (AL): Serves as the chief data explorer, defining data needs, leading analytic planning and execution, and creating visualizations and findings that fuel the broader narrative.
• Client Relationship Lead (CRL): Owns the client business relationship from first conversation through final delivery, ensuring every engagement is designed around what the client truly needs - not just what was initially requested.
• Intelligence Lead (IL): Acts as the synthesis and storytelling engine, integrating findings across methods and projects to create an integrated intelligence story that makes the "so what / now what" unmistakably clear.
• Logistics Lead (LL): Functions as the operational backbone, orchestrating timelines, partners, and workflows so work happens at the right time, in the right way, with the right quality.

Pods operate with flexibility, so while each person leads from their lane, team members may periodically flex into adjacent responsibilities to maintain a seamless client experience.

As a Logistics Lead, you are the operational backbone of the pod, ensuring every engagement runs smoothly from kickoff through delivery. You're a master coordinator who thrives on keeping complex projects on track, orchestrating across internal teams and external partners, and ensuring the right work happens at the right time with the right quality. You bring both strategic thinking and execution excellence to keep the pod running seamlessly.

You'll thrive in this role if you have:

• At least 3 years of experience in market research project management, operations, or a related client services field
• Proven track record managing complex, multi-workstream projects from inception through delivery, with demonstrated ability to handle heavy concurrent workload
• Highly organized with exceptional time management abilities and strong attention to detail
• Proficiency with Word and Excel, and experience working in shared environments like OneDrive/SharePoint. Experience with Monday.com a plus
• Working knowledge of market research methodologies and project workflows (quantitative, qualitative, secondary data)
• Proven capacity to juggle multiple complex projects simultaneously without sacrificing quality or losing track of details
• Calm and composed under pressure, with ability to adapt quickly when priorities shift or unexpected challenges arise
• Strong critical thinking and judgment skills; comfortable making decisions in ambiguous situations and escalating appropriately when needed

Directions is an Equal Opportunity Employer (EEO), including disability/vets