... saving research. DESCRIPTION: Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion ...
... saving research. DESCRIPTION: Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion ...
Customer Service Specialist I
Morrisville, NC · On-site +1
$16 - $21/hr
With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful ... The Production Chemicals and Services (PCS), a Thermo Fisher Scientific brand, is an extension of ...
Customer Service Specialist I
Morrisville, NC · On-site +1
$16 - $21/hr
With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful ... The Production Chemicals and Services (PCS), a Thermo Fisher Scientific brand, is an extension of ...
Customer Service Specialist I
Morrisville, NC · On-site +1
$16 - $21/hr
With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful ... The Production Chemicals and Services (PCS), a Thermo Fisher Scientific brand, is an extension of ...
Customer Service Specialist I
Morrisville, NC · On-site +1
$16 - $21/hr
With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful ... The Production Chemicals and Services (PCS), a Thermo Fisher Scientific brand, is an extension of ...
Sr Staff AI Architect
Raleigh, NC · On-site +1
$143K - $185K/yr
... Fisher Scientific, Unity Lab Services, Patheon and PPD. This is a remote role open in the US only ... accelerate research, solve complex scientific challenges, drive technological innovation and ...
Sr Staff AI Architect
Raleigh, NC · On-site +1
$143K - $185K/yr
... Fisher Scientific, Unity Lab Services, Patheon and PPD. This is a remote role open in the US only ... accelerate research, solve complex scientific challenges, drive technological innovation and ...
This position is playing a key part in the future success of the PPD clinical research business of Thermo Fisher Scientific, as it seeks to continue its track record of successful growth and expand ...
This position is playing a key part in the future success of the PPD clinical research business of Thermo Fisher Scientific, as it seeks to continue its track record of successful growth and expand ...
Remote Fisheries Research information
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$35.5K - $44K
5% of jobs
$44K - $52.5K
0% of jobs
$52.5K - $61.1K
0% of jobs
$68.6K is the 25th percentile. Wages below this are outliers.
$61.1K - $69.6K
22% of jobs
$69.6K - $78.1K
9% of jobs
The median wage is $81.5K / yr.
$78.1K - $86.6K
35% of jobs
$94.1K is the 75th percentile. Wages above this are outliers.
$86.6K - $95.2K
4% of jobs
$95.2K - $103.7K
10% of jobs
$103.7K - $112.2K
6% of jobs
$112.2K - $120.8K
5% of jobs
$120.8K - $129.3K
3% of jobs
$35.5K
$85.4K
$129.3K
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Technical Support Specialist, Ion Chromatography
Morrisville, NC • Remote
7.8
Based on 429 frontline employees who took The Breakroom Quiz
170th of 545 rated manufacturers
People enjoy working here
Good employer
Recommended by students
Recommended by parents
Respectful managers
Full-time
Re-posted 3 days ago
Job description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance, OfficeJob Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.
DESCRIPTION:
Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio.
As a Technical Support Specialist III, you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic technologies. You will collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and deliver an exceptional customer experience.
QUALIFICATIONS:
- Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.
- Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.
- Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred.
- Experience using Chromeleon™ Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting.
- Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise.
- Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.
- Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams.
- Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.
- Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus.
- Ability to travel up to 15%.
- Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset.
About Thermo Fisher Scientific
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US
Year founded
1956
Website
What Thermo Fisher Scientific employees say
Pay
Benefits
Hours and flexibility
Workplace
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