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Remote Field Service Engineer Jobs in Potomac, MD

PwrQ Holdings LLC

Senior Sales Engineer

Hanover, MD · Remote

$140K - $155K/yr

This is a fully remote position. Regional / Territory-Based - Mid Atlantic - MD, VA, NJ, SE PA ... Technical & Commercial Support o Collaborate with engineering, field service, project management ...

iTech AG

Senior ServiceNow Developer - FSM (370)

Arlington, VA · On-site +1

$62 - $85.50/hr

Description OVERVIEW iTech AG is seeking a Senior ServiceNow Developer - Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service ...

iTech AG

Senior ServiceNow Developer - FSM (356)

Arlington, VA · On-site +1

$62 - $85.50/hr

OVERVIEW iTech AG is seeking a Senior ServiceNow Developer - Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service Management ...

iTech AG

Senior ServiceNow Developer - FSM (356)

Arlington, VA · On-site +1

$62 - $85.50/hr

Description OVERVIEW iTech AG is seeking a Senior ServiceNow Developer - Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service ...

Genetec

Field Engineer

Washington, DC · Remote

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Genetec

Field Engineer

New York, NY · On-site +1

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Ametek

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

... remote within limited but given standards. * Provide aftersales application support on FARO ... Act as a backup for the 3rd/4th Level Support within Customer Service * Responsible for ...

GHD

Construction Field Engineer

Chantilly, VA · Remote

Construction Field Engineer GHD's Construction group is hiring! We have an excellent opportunity ... This role will be required to work remote on project sites with rotations home on a regular basis.

Mantis Innovation

BMS Estimator (Remote)

Ashburn, VA · On-site +1

$125K - $155K/yr

... Controls Field Service, Solutions Engineering, System Integration, or related environments ... Value Engineering Recommendations Working Conditions Work is performed in office, remote, and ...

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All JobsField Service Engineer JobsRemote Field Service Engineer JobsRemote Field Service Engineer Jobs in Potomac, MD

Remote Field Service Engineer information

See Potomac, MD salary details

$37.8K

$73.7K

$109.1K

How much do remote field service engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for remote field service engineer in Potomac, MD is $73,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $87,400.00 per year, depending on experience, location, and employer.

What is a remote field service engineer?

A Remote Field Service Engineer is a technical professional who provides installation, maintenance, repair, and support services for equipment or systems, often in locations away from their main office. Unlike traditional field engineers, they can diagnose and resolve many issues remotely using digital tools, phone, or video support, reducing the need for on-site visits. This role requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly with clients. They may also travel to customer sites when remote solutions are not feasible.

What skills and qualifications are needed to be a remote field service engineer?

To thrive as a Remote Field Service Engineer, you need a strong background in engineering or electronics, troubleshooting expertise, and typically a relevant technical degree or certification. Familiarity with diagnostic tools, remote monitoring systems, industry-specific software, and sometimes certifications like CompTIA A+ or OEM-specific credentials is essential. Strong communication, problem-solving, and self-motivation are standout soft skills for this role. These skills enable timely issue resolution, effective remote support, and high customer satisfaction across diverse and dispersed environments.

How do remote field service engineers communicate and coordinate with on-site teams and clients?

Remote Field Service Engineers rely heavily on digital communication tools such as video conferencing, instant messaging, and remote diagnostic platforms to stay connected with on-site teams and clients. Coordination often involves scheduled check-ins, detailed documentation, and real-time troubleshooting to ensure smooth service delivery. Building strong communication skills and being proactive about updates are essential, as you'll frequently guide on-site personnel through technical tasks and problem resolution. This collaborative approach helps maintain service quality and fosters trust, despite the physical distance.

What is the difference between Remote Field Service Engineer vs Field Service Technician?

AspectRemote Field Service EngineerField Service Technician
CredentialsTechnical certifications, engineering backgroundTechnical certifications, vocational training
Work EnvironmentRemote troubleshooting, on-site visits, remote supportOn-site service, installation, maintenance
Industry UsageTechnology, telecommunications, industrial equipmentAppliances, HVAC, machinery

The Remote Field Service Engineer typically handles remote diagnostics and support, often with some on-site visits, focusing on complex systems. Field Service Technicians usually perform on-site repairs and maintenance of equipment. Both roles require technical skills and certifications, but their work environments and responsibilities differ, with the engineer often working remotely and the technician primarily on-site.

What cities near Potomac, MD are hiring for Remote Field Service Engineer jobs?

Cities near Potomac, MD with the most Remote Field Service Engineer job openings:

Remote Field Service Engineer jobs near you
Infographic showing various Remote Field Service Engineer job openings in Potomac, MD as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $73,661 per year, or $35.4 per hour.

ServiceNow Architect - Field Service Management (FSM) (375)

Arlington, VA • On-site, Remote

iTech AG
IT Services • 51 - 200 employees
Learn more about iTech AGexternal

Full-time

Re-posted 4 days ago

Job description

Description
OVERVIEW
iTech AG is seeking a ServiceNow Architect - Field Service Management (FSM) / CMMS to lead the solution architecture for the Intelas Next Generation Computerized Maintenance Management System (CMMS) program - a commercial healthcare engagement delivered for Intelas (a Compass Group USA company). This is a senior, architect-level role responsible for owning the end-to-end FSM solution design on the ServiceNow platform and the integration architecture that connects it across multiple ServiceNow products - FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist.
The ideal candidate is a true ServiceNow architect who has implemented FSM end-to-end - from solution and data model design through dispatch, mobile, customer portals, parts/inventory, and integrations - and can direct developers to deliver it. They bring proven experience architecting cross-product ServiceNow solutions and enterprise integrations, ideally in a healthcare, clinical/medical device (biomed/imaging), or asset-intensive setting. This role owns the Technical Solution Document (TSD), defines integration and security patterns, and collaborates with the iTech Solution SME, the Intelas Product Owner, iTech Master Architects (Dustin Barre and Allen Andreas), and dispatch/field operations teams using ServiceNow's Now Create methodology - including data migration from teamCHAMPS/Nuvolo and integrations to OEM, RFID/RTLS, logistics, FDA/recall, and Snowflake.
ROLES AND RESPONSIBILITIES
  • Own the end-to-end solution architecture for the Intelas NextGen CMMS on ServiceNow FSM, including solution design, data model, and the phased roadmap across modules
  • Define the multi-product ServiceNow architecture spanning FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist
  • Author and maintain the Technical Solution Document (TSD) - architecture diagrams, data model, integration patterns, and security model - and drive architecture decisions and approvals each sprint
  • Architect and lead the implementation of ServiceNow FSM capabilities across the solution, including:
    • Work Order Management
    • Task Management
    • Scheduling and Dispatch
    • Mobile Workforce Enablement
    • Customer Communication and Self-Service
    • Inventory and Asset Management
    • Route Optimization and Resource Coordination
  • Define configuration standards and the design for digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations
  • Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows
  • Configure the work order lifecycle and dispatch model to Intelas' operating rules, including:
    • Work order lifecycle configuration
    • Automated skills-based dispatch is the system of record; manual reassignment is supported as an exception workflow, with dispatch logic and assignment rules
    • Technician Skills & Certifications (eQMS data usage)
    • User Types (e.g., biomed, imaging, cyber, apprentice, intern, etc.)
    • Customer Satisfaction/Preferences by Technician
    • Technician skills and availability, and scheduling setup
    • Overtime Approval Process
    • Technician Manager Discretion
    • First In/First Out, Priority/Impact
    • Workload of technician
    • Customer-facing output artifacts, including downloadable PDF work order packets for customer access and audit purposes
  • Support customer-initiated service requests, appointment booking, ticket visibility, and scheduling preferences (including preferred/favorite technicians) through the Service Portal and/or UI Builder
  • Configure route optimization and travel efficiency capabilities for field crews and technicians
  • Design, develop, and support mobile field service experiences including offline functionality and mobile work execution
  • Configure time tracking, labor tracking, and field activity reporting capabilities
  • Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel
  • Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates
  • Develop external customer-facing portals and web-embedded Virtual Agent experiences enabling service request submission, ticket visibility, role-based access, and downloadable PDF work order packets for customer and audit purposes
  • Support inventory and asset management capabilities including:
    • Warehouse inventory visibility
    • Truck stock inventory tracking
    • Consumable and parts usage logging
    • Automated inventory adjustments based on field usage
  • Design and govern the integration architecture between ServiceNow FSM/EAM and external systems including OneSource OEM manuals, Asimly utilization data, Vizzia/Intelligent Locations RFID/RTLS, FedEx/UPS shipment tracking, FDA & recall vendors, customer SSO, and the Snowflake data warehouse
  • Support Enterprise Asset Management (EAM) configuration and data migration - asset hierarchy and classes, preventive maintenance (monthly/quarterly), parts/inventory, and migration of data tables, PMs, and checklists from teamCHAMPS/Nuvolo into ServiceNow
  • Support Clinical Device Management (CDM) workflows and AI-assisted use cases such as recommended repair and skills-based routing as defined in the approved Technical Solution Document (TSD)
  • Establish development standards and hands-on build the most complex components - custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations
  • Partner with iTech AG Master Architects and the Solution SME on cross-product architecture and technical governance
  • Participate in Agile / Now Create ceremonies including sprint planning, backlog refinement, demos, and retrospectives, and contribute to Technical Solution Document (TSD) updates each sprint
  • Lead code and design reviews, mentor developers, and enforce platform best practices and technical governance
  • Support platform upgrades, patching, and performance optimization activities
  • Troubleshoot and resolve FSM defects, mobile issues, and production support requests
  • Ensure configurations and customizations align with Intelas data governance, quality/compliance (e.g., Joint Commission, eQMS, CAPA), and platform security requirements
  • Contribute to technical documentation, knowledge transfer, and operational readiness activities
  • Support organizational change management and end-user adoption efforts for FSM capabilities
  • Other duties as assigned

MINIMUM QUALIFICATIONS
  • 8+ years of hands-on ServiceNow experience, including 3+ years in a ServiceNow architect or technical lead role
  • 4+ years architecting or leading ServiceNow Field Service Management (FSM) implementations end-to-end
  • Proven experience delivering FSM end-to-end with integrations spanning multiple ServiceNow products (e.g., FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub)
  • Deep architecture and hands-on experience across:
    • Work Order and Task Management
    • Scheduling and Dispatch
    • Mobile Workforce Applications
    • Inventory and Asset Tracking
    • Customer Communication and Self-Service
  • Experience configuring ServiceNow Mobile applications and offline capabilities
  • Experience with integrations between ServiceNow and external enterprise systems
  • Strong experience defining ServiceNow data models, CMDB, security models, and overall platform architecture
  • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
  • Experience designing integration architecture using IntegrationHub and REST/SOAP APIs, and leading FSM/EAM data migration
  • Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus)
  • Strong analytical, troubleshooting, and problem-solving skills
  • Experience leading, mentoring, and setting technical direction for developers within Agile delivery teams
  • Ability to pass standard pre-employment and any customer-required healthcare background checks

EDUCATION AND CERTIFICATIONS
  • Bachelor's degree
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist (CIS) - Field Service Management (FSM)
  • Multiple ServiceNow Certified Implementation Specialist (CIS) certifications across products (e.g., CSM, ITSM, Discovery) in addition to CIS-FSM

PREFERRED QUALIFICATIONS
  • Experience supporting healthcare, clinical/medical device, biomedical engineering, or other asset-intensive (CMMS/EAM) operations
  • Experience with Indoor mapping
  • Experience implementing enterprise field service operations, workforce coordination, or logistics management solutions
  • Familiarity with asset lifecycle management, warehouse operations, and inventory tracking processes
  • Experience integrating FSM/EAM solutions with OEM manual systems, RFID/RTLS, shipping carriers, recall feeds, or data warehouses (Snowflake)
  • Strong experience with Service Portal, UI Builder, and mobile-first user experience design
  • Familiarity with ServiceNow data model, CMDB relationships, and platform performance optimization
  • Experience with ServiceNow Now Create methodology and IntegrationHub-based integrations
  • Strong communication, stakeholder engagement, and collaboration skills
  • Experience supporting field operations in healthcare, biomedical/clinical engineering, facilities, or asset-intensive service organizations
  • Familiarity with Nuvolo, teamCHAMPS, or other CMMS/EAM platforms and associated data migration
  • Familiarity with ServiceNow Virtual Agent and AI / Now Assist capabilities

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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