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Remote Field Engineer Jobs in Michigan (NOW HIRING)

KEYENCE

Field Application Engineer '27

Grand Rapids, MI · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Remote Field Engineer information

What is a remote field engineer?

A Remote Field Engineer is a technical professional who provides engineering support, troubleshooting, and maintenance for equipment or systems, often from a remote location rather than on-site. They use digital tools and communication technologies to diagnose issues, guide repairs, and ensure the smooth operation of machinery or infrastructure. Remote Field Engineers can work in various industries, such as telecommunications, energy, or IT, and may occasionally travel to client sites if necessary. Their role helps minimize downtime and supports clients or teams in locations where specialized technical expertise is needed but not always physically present.

What are the key skills and qualifications needed to thrive as a remote field engineer?

To thrive as a Remote Field Engineer, you need a solid background in engineering principles, troubleshooting, and system installation, often supported by a relevant engineering degree or certification. Familiarity with remote diagnostic tools, field service management software, and industry-specific equipment is typically required. Strong problem-solving skills, effective communication, and self-motivation are essential soft skills for working independently and supporting clients from a distance. These abilities are crucial for delivering timely technical solutions, maintaining customer satisfaction, and ensuring operational efficiency in remote environments.

How does a remote field engineer effectively coordinate with on-site teams and clients while working off-site?

As a Remote Field Engineer, clear communication is essential since you are not physically present on the job site. Most companies rely on video conferencing, project management tools, and real-time reporting platforms to keep remote engineers in the loop. You'll often schedule regular check-ins with on-site teams, review digital documentation, and provide technical guidance remotely. Building strong relationships with both on-site staff and clients helps ensure issues are addressed quickly and projects stay on track. Being proactive and responsive to messages or calls is key to maintaining trust and efficiency in this remote collaboration model.

What are the most commonly searched types of Field Engineer jobs in Michigan?

The most popular types of Field Engineer jobs in Michigan are:

What are popular job titles related to Remote Field Engineer jobs in Michigan?

For Remote Field Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Field Engineer jobs in Michigan look for?

The top searched job categories for Remote Field Engineer jobs in Michigan are:

What cities in Michigan are hiring for Remote Field Engineer jobs?

Cities in Michigan with the most Remote Field Engineer job openings:

Remote Field Engineer jobs near you
Infographic showing various Remote Field Engineer job openings in Michigan as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Field Operations Coordinator

Plymouth, MI • On-site, Remote

Kastle Systems
IT Services • 501 - 1,000 employees
Learn more about Kastle Systemsexternal

Full-time

Posted 10 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 119 rated security

Job description

Overview
Together, We Enhance Innovation and Growth
i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.
i2G's mission is to provide the products and services that meet our customers' needs to give them a vital advantage in today's market, helping to protect what matters most.
The Field Operations Coordinator plays a vital role in optimizing field service delivery by managing technician scheduling, dispatching, and service ticket workflows. This role serves as the central liaison between field service technicians, project teams, and clients, ensuring work orders are executed efficiently, tracked accurately, and closed out in a timely manner.
Responsibilities
Technician Scheduling & Dispatch
  • Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments.

  • Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support.

  • Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities.

Ticket Lifecycle & Workflow Management
  • Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system.

  • Review technician notes, parts usage, and labor hours for accuracy and completeness before closing tickets.

  • Track outstanding, delayed, or escalated tickets, proactively resolving bottlenecks to ensure high first-time fix rates and prompt issue resolution.

Cross-Functional & Customer Coordination
  • Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements.

  • Collaborate with procurement and warehouse teams to verify that required materials, parts, and equipment are available prior to technician dispatch.

  • Coordinate with internal engineering, project management, and billing teams to ensure seamless handoffs and accurate job costing.

Operational Reporting & Process Improvement
  • Generate weekly and monthly metrics on technician utilization, ticket resolution times, and schedule adherence.

  • Identify recurring workflow bottlenecks and recommend process improvements for dispatch and ticket completion.

  • Assist in maintaining standard operating procedures (SOPs) for dispatch and field service workflows.

Qualifications
  • Associate or Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience).

  • 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.

  • Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).

  • Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred.

  • Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.

  • Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service.

  • Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace.

Company Overview
This is a Field Operations Coordinator opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com
"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:
https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/
Equal Opportunity Statement
At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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