Remote Fiber Customer Support Analyst Jobs in California

Sales Support Analyst I, SLED ProgramsThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Job Description:

We are seeking a Sales Support Analyst I, SLED Programs to join our team.

Overview:

TheSales Support Analyst Iplays a critical role in enabling our sellers, and partners to win against key competitors across key vertical markets, thatHPE Networkingserves and reports to theManager, SLED Programs. This is an individual contributor role that requires strong business acumen, keen attention to detail and ability to understand sales and business objectives. This role requires an entrepreneurial and creative skilled approachin order towork collaboratively with the Field sales and Channel sales teams, as well as key cross-functional businessincluding,Corporate Marketing, Human Resources, Product Management, Legal and Finance.

In this role, you willsupport and ownthe orchestration and program management of the North America K-12 /E-Rate Program, State & Local Government, andHigher Education sales programs and processes.

Responsibilities:

• Develop detailed project plans, clear process for engagement with stakeholders, clarify intent and goals, establish strategic imperatives, etc.
• Facilitate interlocks to ensure consistency in goal definition and measurement amongst cross-functional teams' and the sales organization's goals, initiatives, market understanding, account potential, and partner strategy.
• Identify gaps and analyze sales needs in existing program processes and proposeand drive thesolution
• Provide coordination and development of training curriculum for internal sellers and partners on theSLEDmarket, programs and processes
• Compile and present quarterly metrics andreportingon programs
• Serve as an active participant and observer in core team meetings, as needed
• Acquires and retains broad understanding of legal, bid, contract management, and E-Rate processes to mitigate risk to company
• Develops a practical knowledge ofHPEN's offerings including systems/software, hardware, and services and be able to present at internal and partnertrainings
• Partner cross-functionally with Marketing, IT, Operations, Channel, and Sales to assist and execute programs to enhance sales efficiencies and enhancethecustomerexperience
• Project manage SLED RFPs, coordinating with internal and external stakeholders to produce a comprehensive, compliant, and competitive bid response.

Education and Experience Required:

• Minimum of 5-7 years of related experience in the technology industry
• Experience in effective customer and sales relationship management
• BA or BS, with MBA or equivalent experience preferred

Knowledge and Skills:

• Basic understanding of business and sales processing tools, systems and practices
• Good analytical, statistics and problem solving skills.
• Basic understanding of business and sales processes and practices
• Good written and verbal communication skills
• mastery in English and local language.
• Strong and demonstrable critical and analytical thinking skills
• Proven ability to lead and influence cross-functional teams in a very collaborative manner
• Proven Interpersonal and collaborative skills, with a passion for excellence in action
• Able to prioritize, focus, and execute through obstacles
• Outstanding presentation, verbal and written communication skills
• Strong judgment, initiative and sense of urgency
• Strong program/project and time management skills
• Ability to manage and execute atthedetaillevel
• Ability to multi-task and drive cross functional team to meet common goals
• Microsoft Office skills (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and Salesforce (SFDC)isa plus
• Ability to travel >25%

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Entry"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Hourly Salary USD 27.16 - 44.95 in Colorado // 33.03 - 49.95 in California // 24.95 - 49.95 in Florida & New Jersey & Washington
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.