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Remote Fedex Call Center Jobs in Alabama (NOW HIRING)

IQVIA

Work from Home

Birmingham, AL · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

New

Taziki's Mediterranean Cafe

Catering Call Center- Fully Remote

AL · On-site +1

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform call-in order entry, monitor calls input 3rd party orders and ensure correct delivery ... Carrying/ Lifting up to 30 pounds Taziki's is an Equal Opportunity Employer This is a remote ...

Rebuilt

Remote-Real Estate Investment Representative

Birmingham, AL · On-site +1

$15 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Simply put, our Remote-Real Estate Investment Representative are the dealmakers of Rebuilt. You own ... A full-time call center in Nashville that pre-qualifies leads and sets your appointments. * A ...

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All JobsFedex Call Center JobsRemote Fedex Call Center JobsRemote Fedex Call Center Jobs in Alabama

Remote Fedex Call Center information

What is the difference between Remote Fedex Call Center vs Remote Customer Service Representative?

AspectRemote Fedex Call CenterRemote Customer Service Representative
CredentialsHigh school diploma, training in logistics or shippingHigh school diploma or equivalent, customer service training
Work EnvironmentCall center setting, focused on Fedex shipments and logisticsVarious industries, handling customer inquiries across sectors
Employer & IndustryFedex, logistics, shipping industryMultiple industries including retail, tech, healthcare
Search & Comparison IntentJobs related to Fedex logistics and shipping supportGeneral customer service roles across industries

The Remote Fedex Call Center primarily involves handling shipping and logistics inquiries for Fedex, requiring specific knowledge of Fedex services. In contrast, Remote Customer Service Representatives support customers across various industries, focusing on general customer support. While both roles require strong communication skills and remote work capabilities, the Fedex Call Center role is specialized in logistics, whereas the Customer Service Representative role offers broader industry exposure.

What are the most commonly searched types of Fedex Call Center jobs in Alabama?

The most popular types of Fedex Call Center jobs in Alabama are:

Remote Fedex Call Center jobs near you

Remote Call Center Representative

MCI Military Recruitment

Redstone Arsenal, AL • Remote

$14/hr

Full-time

Re-posted 14 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers