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Milwaukee, WI · Remote
$18 - $20.20/hr
Pharmacy Technician Duration: 6 Months Location: Remote Summary: The Customer Care Frontline ... This role is primarily responsible for order placement, resolving customer inquiries, and ...
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Be Seen First
Milwaukee, WI · Remote
$18 - $20.20/hr
Pharmacy Technician Duration: 6 Months Location: Remote Summary: The Customer Care Frontline ... This role is primarily responsible for order placement, resolving customer inquiries, and ...
Milwaukee, WI · Remote
$75K - $999K/yr
Training, scripts, mentorship and technology provided * Daily commission-pay opportunities where ... Our in-house lead generation includes high-intent TV, digital, and direct mail campaigns. Our ...
New
Quick apply
Milwaukee, WI · Remote
$75K - $999K/yr
Training, scripts, mentorship and technology provided * Daily commission-pay opportunities where ... Our in-house lead generation includes high-intent TV, digital, and direct mail campaigns. Our ...
New
Summary #LI-Remote The AD, Access & Reimbursement, NPS CV is in Minneapolis, MN geography. This is ... Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product ...
Summary #LI-Remote The AD, Access & Reimbursement, NPS CV is in Minneapolis, MN geography. This is ... Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product ...
$5.21 - $8.72
0% of jobs
$8.72 - $12.23
0% of jobs
$12.23 - $15.74
0% of jobs
$15.74 - $19.25
0% of jobs
$19.25 - $22.76
18% of jobs
$25.07 is the 25th percentile. Wages below this are outliers.
$22.76 - $26.27
11% of jobs
$26.27 - $29.78
1% of jobs
$29.78 - $33.29
9% of jobs
The median wage is $35.23 / hr.
$33.29 - $36.80
20% of jobs
$38.92 is the 75th percentile. Wages above this are outliers.
$36.80 - $40.31
27% of jobs
$40.31 - $43.82
14% of jobs
$5
$33
$43
| Aspect | Remote Express Scripts Mail Order Pharmacy | Remote Pharmacy Technician |
|---|---|---|
| Credentials | Pharmacy technician license, certification (e.g., PTCB) | Pharmacy technician license, certification (e.g., PTCB) |
| Work Environment | Centralized mail order pharmacy, remote setup | Remote or retail pharmacy settings, customer service focus |
| Employer & Industry | Express Scripts, healthcare/pharmaceutical industry | Various pharmacies, healthcare industry |
| Job Focus | Processing mail order prescriptions, medication management | Assisting pharmacists, customer communication, prescription prep |
Both roles require similar certifications and work in healthcare settings, but the Remote Express Scripts Mail Order Pharmacy focuses on processing mail order prescriptions within a centralized pharmacy, while the Remote Pharmacy Technician supports pharmacists in various pharmacy environments, often with direct customer interaction.
For Remote Express Scripts Mail Order Pharmacy jobs in Milwaukee, WI, the most frequently searched job titles are:
The top searched job categories for Remote Express Scripts Mail Order Pharmacy jobs in Milwaukee, WI are:
Cities near Milwaukee, WI with the most Remote Express Scripts Mail Order Pharmacy job openings:
Milwaukee, WI • Remote
$18 - $20.20/hr
Contractor
Posted 7 days ago
Job Description:
Title: Pharmacy Technician
Duration: 6 Months
Location: Remote
Summary:
The Customer Care Frontline Specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience.
This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining quality of service, efficiency, and achievement of department goals.
Must Have:
Required licensed and certified Pharmacy Technician (CPhT)
2 Years of Customer Service or Call Center Experience
Essential Duties and Responsibilities:
Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations.
Obtain and verify customer information to include quantities and usage of products on the customers prescription.
Ensure all patient-related interactions are adherent to HIPAA regulations.
Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions.
Investigate and track product shipments, utilizing UPS website and connecting with our transportation team.
Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries.
Process customer returns and request customer credit in accordance with company policies and procedures.
Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience.
Meet established performance expectations related to quality, adherence, order accuracy, and service level standards.
Maintain the ability to adapt to the changing business needs and customer requirements.
Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection.
Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST.
Closing shift required to remain available until all customer calls have been answered.
Qualifications:
Strong Customer (Patient) Engagement
Excellent written and verbal communication skills
Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
Attention to detail, problem solving, conflict resolution and organization
Ability to work independently in a remote environment
Proficiency with Microsoft 365, SharePoint, TEAMS
Education and/or Experience:
Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
Required licensed and certified Pharmacy Technician (CPhT)
High School diploma or equivalent GED required
Associates / bachelor’s degree preferred
