Remote Export Customer Service Jobs in Elgin, IL

Job Summary
The Export Logistics Support position manages the logistics growth of International Exports to achieve budgeted goals by developing and implementing sound logistics strategies and securing space/equipment/bookings in a fast-paced office environment. The individual will work closely with Sales on order fulfillment and securing shipments.

Remote position: Ideally located in Chicago, IL or Houston, TX (hybrid)

Supporting client (Latin America) in Central time zone. Must be available during working hours of 8 AM-5:30 PM CST.
Essential Duties and Responsibilities

• Responsible for outgoing cargo from our recycling facilities as well as third party shippers.
• Provide crucial and timely information related to the requirements of export.
• Responsible for reading and reviewing Sales Analysis and order requirements, understand them and prompt questions through critical thinking if there are misses, inaccuracy and deviation to the set WM guidelines.
• Responsible for managing the timelines for orders and bookings to fulfill 100% of the buy / sell orders in compliance with order requirements. 
• Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers' material by using WM approved carriers.
• Communicate with customers to monitor inventories, anticipate their production needs, pre-plan and schedule all necessary equipment to move material.
• Responsible to come up with alternative logistics solution when export movement becomes difficult. Proactively interact with Freight Forwarder, Shipping Lines, Truckers, and Freight team to find logistics solutions.
• Coordinate with the Booking Coordinator, LOI team and Documentation team to ensure shipments are properly tracked.
• Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Works to meet or exceed service and operational goals established for the organization, including productivity, quality, and timeliness goals.
• Perform other special projects and tasks as assigned.

Qualifications 
A. Required Qualifications 

• Bachelor's Degree (accredited) in Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 3 years of relevant work experience (in addition to education requirement).

B. Preferred Qualifications 

• Bi-linguel, proficiency to speak and write in Spanish
• Previous Shipping container experience 
• Previous export coordination experience
• Overseas logistics coordination

• Analytical and logistics skills, industry knowledge, and customer skills
  Physical Requirements
  Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
  Pay: The expected base pay range for this position across the U.S. is $67,800 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. 

  
  Benefits 
  At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.