Remote Expedia Call Center Jobs in Seattle, WA (NOW HIRING)

Description

988 Crisis Services Clinician - Multiple Shifts

Make a life-saving impact when it matters most.

When the world is quiet, crisis doesn't stop. As a 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.

Multiple Schedule:

• Day Shift: Thursday-Saturday, 8:00AM - 4:00 PM (Pacific Time)
• Swing Shift: Thursday-Saturday, 12:00PM - 8:00 PM (Pacific Time)
• Call Team assignment
• Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program

988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.

Position Summary

The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.

Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.

Why Work the Night Shift?

• Increased clinical autonomy and leadership responsibility
• Fewer competing demands and distractions
• Strong camaraderie with overnight teams
• Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities

• Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
• Support staff with suicide risk assessment, de-escalation, and crisis intervention
• Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
• Provide real-time coaching, consultation, and feedback to staff
• Ensure accurate and timely documentation in the electronic health record
• Ensure compliance with all 988 program standards, policies, and procedures
• Promote a professional, respectful, and supportive virtual team environment

Requirements

• Master's degree in psychology, counseling, social work, or a related field
• Mental Health Professional (MHP) status as defined by Washington State
• Active Washington State credential or license, including: 
  • LICSW or LSWAIC
  • LMHC or LMHCA
  • LMFT or LMFTA
  • Psychologist or Psychiatrist
  • Agency Affiliated Counselor (AAC)
• Minimum of two years of crisis intervention experience
• Strong verbal, written, and typing skills
• Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications

• Call center, hotline, or telephone assessment experience
• Experience within public mental health systems (especially King County)
• Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation

• $37.24 per hour + $4.00 an hour differential for working the night shift.
• OPEIU union-represented position

Benefits & Support

• Excellent medical, dental, and vision coverage - Click here to see all our benefits 
• Generous Paid Time Off and 12 paid holidays
• Annual wage increases
• 403(b) retirement plan
• ORCA transit pass discount
• Free parking
• Flexible scheduling
• Self-care tools and weekly check-ins with your supervisor
• Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions

This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.

Join Us

If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.