Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Baltimore, MD ยท Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Intermediate to advanced Excel (pivot tables, lookup functions, formulas, basic data analysis)
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Baltimore, MD ยท Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Intermediate to advanced Excel (pivot tables, lookup functions, formulas, basic data analysis)
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Reviews data analysis to identify issues, reports findings, and provides preliminary ... Work Flexibility This role is eligible for full time remote work.
Reviews data analysis to identify issues, reports findings, and provides preliminary ... Work Flexibility This role is eligible for full time remote work.
Baltimore, MD ยท On-site +1
$20/hr
Advanced knowledge of Microsoft Excel * Knowledge of hospital information systems to provide data ... Either remote work or general office setting little or no risk or exposure to bodily fluids ...
Baltimore, MD ยท On-site +1
$20/hr
Advanced knowledge of Microsoft Excel * Knowledge of hospital information systems to provide data ... Either remote work or general office setting little or no risk or exposure to bodily fluids ...
Baltimore, MD ยท Remote
$36/hr
Baltimore, MD (Hybrid -- mostly remote; onsite for key meetings/trainings as needed) Type: 12-month ... Advanced Excel and strong data analysis skills * Ability to explain complex reports to non ...
Quick apply
Baltimore, MD ยท Remote
$36/hr
Baltimore, MD (Hybrid -- mostly remote; onsite for key meetings/trainings as needed) Type: 12-month ... Advanced Excel and strong data analysis skills * Ability to explain complex reports to non ...
Baltimore, MD ยท Remote
$36/hr
Baltimore, MD (Hybrid -- mostly remote; onsite for key meetings/trainings as needed) Type: 12-month ... Advanced Excel and strong data analysis skills * Ability to explain complex reports to non ...
Quick apply
Baltimore, MD ยท Remote
$36/hr
Baltimore, MD (Hybrid -- mostly remote; onsite for key meetings/trainings as needed) Type: 12-month ... Advanced Excel and strong data analysis skills * Ability to explain complex reports to non ...
Baltimore, MD ยท Remote
$36/hr
Baltimore, MD (Hybrid -- mostly remote; onsite for key meetings/trainings as needed) Type: 12-month ... Advanced Excel and strong data analysis skills * Ability to explain complex reports to non ...
Quick apply
Baltimore, MD ยท Remote
$36/hr
Baltimore, MD (Hybrid -- mostly remote; onsite for key meetings/trainings as needed) Type: 12-month ... Advanced Excel and strong data analysis skills * Ability to explain complex reports to non ...
Greenbelt, MD ยท On-site +1
This is a hybrid/remote position. The duties for this role include, but are not limited to ... Strong skills in Microsoft Excel (advanced formulas, pivot tables, data analysis) and comfort ...
Greenbelt, MD ยท On-site +1
This is a hybrid/remote position. The duties for this role include, but are not limited to ... Strong skills in Microsoft Excel (advanced formulas, pivot tables, data analysis) and comfort ...
Greenbelt, MD ยท On-site +1
$86K - $107K/yr
This is a hybrid/remote position. The duties for this role include, but are not limited to ... Strong skills in Microsoft Excel (advanced formulas, pivot tables, data analysis) and comfort ...
Greenbelt, MD ยท On-site +1
$86K - $107K/yr
This is a hybrid/remote position. The duties for this role include, but are not limited to ... Strong skills in Microsoft Excel (advanced formulas, pivot tables, data analysis) and comfort ...
Strong proficiency in Microsoft Excel, including data cleaning and basic analysis. * Clear and ... Ability to work independently in a remote environment and stay on top of assigned tasks. Preferred ...
Strong proficiency in Microsoft Excel, including data cleaning and basic analysis. * Clear and ... Ability to work independently in a remote environment and stay on top of assigned tasks. Preferred ...
Lanham, MD ยท On-site +1
$95K - $105K/yr
Expertise in using data to drive decisions. A high-level proficiency in Excel and experience ... remote
Lanham, MD ยท On-site +1
$95K - $105K/yr
Expertise in using data to drive decisions. A high-level proficiency in Excel and experience ... remote
Fort George G Meade, MD ยท On-site +1
$150K - $220K/yr
... Poly Remote Type N/A Time Type Full time Description & Overview: We are seeking talented and motivated Data Scientists with expertise in machine learning, statistical analysis, and artificial ...
Fort George G Meade, MD ยท On-site +1
$150K - $220K/yr
... Poly Remote Type N/A Time Type Full time Description & Overview: We are seeking talented and motivated Data Scientists with expertise in machine learning, statistical analysis, and artificial ...
Bowie, MD ยท Remote
$18 - $40/hr
Adapts instruction using Excel, Google Sheets, SQL platforms, and visualization tools like Tableau ... data analysis capabilities. * Effective Teaching Methods: Ability to identify concepts students ...
Bowie, MD ยท Remote
$18 - $40/hr
Adapts instruction using Excel, Google Sheets, SQL platforms, and visualization tools like Tableau ... data analysis capabilities. * Effective Teaching Methods: Ability to identify concepts students ...
$33.8K - $43K
4% of jobs
$43K - $52.2K
7% of jobs
$52.2K - $61.4K
13% of jobs
$62K is the 25th percentile. Wages below this are outliers.
$61.4K - $70.6K
18% of jobs
The median wage is $74.9K / yr.
$70.6K - $79.9K
16% of jobs
$79.9K - $89.1K
13% of jobs
$92.5K is the 75th percentile. Wages above this are outliers.
$89.1K - $98.3K
9% of jobs
$98.3K - $107.5K
5% of jobs
$107.5K - $116.7K
9% of jobs
$116.7K - $125.9K
3% of jobs
$125.9K - $135.1K
2% of jobs
$33.8K
$82.1K
$135.1K
| Aspect | Remote Excel Data Analyst | Remote Data Analyst |
|---|---|---|
| Required Skills | Excel, data analysis, basic SQL | Excel, SQL, data visualization, statistical tools |
| Certifications | Excel certifications, data analysis courses | Data analysis certifications, SQL certifications |
| Work Environment | Remote, primarily working with Excel files | Remote, using various data tools and platforms |
| Industry Usage | Finance, marketing, operations | Finance, healthcare, tech, marketing |
The Remote Excel Data Analyst primarily focuses on analyzing data using Excel and related tools, often in industries like finance and marketing. In contrast, the Remote Data Analyst typically works with a broader set of data tools, including SQL and visualization software, across diverse industries. Both roles are remote and require strong analytical skills, but the Remote Data Analyst usually demands a wider technical skill set.

Contractor
Medical, Dental, Vision, Life, Retirement
Re-posted 17 days ago
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE
Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.
WHAT YOU’LL DO
Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
Monitor and report schedule adherence.
Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.
REQUIRED QUALIFICATIONS
Bachelor’s degree, OR equivalent experience
3+ years of experience in service center operations or scheduling/forecasting within a call center environment
Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)
NICE TO HAVE
Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
Experience supporting skills-based routing environments and multi-skill scheduling
Strong experience with adherence monitoring and shrinkage planning
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M- #LI-
Ref: #851-Rockville-S1