Remote Evening Call Center Jobs in San Ramon, CA

A Snapshot of WFS Group:

WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales 🤪Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have educational programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more. The world is changing and so is the education space with college application and admission rates down significantly. Bespoke alternative education is a multi billion dollar a year industry and growing, and you can be a part of the gold rush. We believe people’s dream lives are just on the other side of receiving the right information- we’re responsible for getting that to them. 

Competitive Comp Structure & Earning Potential!

Selling Life Changing Products!

Managing Top Performing Fully Remote Sales Teams!

Position Overview:

As an outsourced sales company, one of the main ways we differentiate ourselves is by positioning that we are not just “done for you sales” but rather “done for you sales operations.” The distinction is that while competitors just simply provide the sales talent, we bring a more comprehensive solution that includes sales management and all of our scaling systems. Needless to say, the Sales Director is a critical role in our sales management infrastructure, and in the overall solution we provide to our clients.. The way our management structure is designed is that each Sales Director oversees a few key accounts depending on the size, sales volume, and overall workload. This dynamic role varies in day to day responsibilities based on the specific demands of the assigned accounts and the critical areas of focus, but includes  overseeing pipeline management, consistently conducting call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make projections, identify training & rep development opportunities, and consistently suggesting operational improvements to maximize sales and find new levels of untapped potential for the prospective accounts.

You SHOULD apply to this role if:

• You have experience managing sales teams in the high ticket alternative education space (Required)

• You have extensive experience working in lead generation based businesses

• You are great at managing the qualitative side of sales (culture, training, rep development) AND quantitative side of sales (data, sales metrics, performance KPIs, and quotas)

• You have extensive experience driving efficiency through tech stack & a process to minimize revenue leakage

• You understand the importance of sales enablement & can help ideate & give input on sales material

• You know how to lead and motivate high intensity sales teams 

• Sales tech and spreadsheets don't stress you out

• You understand the importance of establishing a feedback loop with marketing

• You’ve had challenges finding your current role exciting

• You’re stuck in a mundane repeatable process working in a static environment

• You believe in the power of data and use it to make informed decisions

• You enjoy fast paced energetic environments 

• You LOVE learning new things & having fun at the same time

You SHOULD NOT apply to this role if:

• You are NOT an independent thinker

• You don’t have real experience managing high ticket sales teams through data & forecasts 

• You haven’t managed a sales team with at least 5 or more sales reps

• If you think it would be lame to help sales teams grow lightening fast

• If you can’t learn CRM systems and manage through reports

• You are absolutely clueless when it comes to understanding lead generation

• You get frustrated easily instead of looking at challenges as a puzzle to solve

• You are NOT teachable and do NOT seek personal development 

• You eat your pizza with ranch (may be flexible on this one)

Major Roles & Responsibilities:

• Evaluates lead flow ratios and rep capacity on a daily basis

• Works closely with marketing teams on lead flow initiatives to ensure profitable return on ad spend for our accounts

• Tracks and monitors sales reps’ pipelines to ensure best lead management practices

• Consistently managing out of the CRM to find and prevent missed opportunities

• Run all daily sales syncs

• Create sales trainings for sales training center (STC)

• Enforce adherence to sales process SOPs

• Reviews and analyzes calls recordings and creates call reviews for training purposes

• Helps strategize deals with sales reps to increase sales

• Maintains projections and manages sales quotas

• Track and evaluate sales rep performance to make data driven decisions

• Exemplify the WFS core values & display rep spotlights

• Review all end of day reports from sales reps

• Attend all account status meetings

• Study account offers/product knowledge (training center resident expert)

• Communicate staffing needs based on capacity & performance 

• Assist the CSO & recruiting team in interviewing and hiring new sales reps

• Onboarding, training, and ramping new sales reps

• Identify sales enablement assets & process improvements

• Work with the sales integrators on all data, reporting, & CRM accuracy

• Communicate to sales integrator all tech related tasks

• Takes complete revenue ownership

Job Type: Full-time

Pay: $120,000.00 - $360,000.00 per year

Compensation package:

• Bonus opportunities

• Commission pay

• Uncapped commission

Schedule:

• Monday to Friday

Work Location: Remote

Compensation Range: $120K - $250K