Remote Etsy Customer Service Jobs in Maple Ridge, BC

Job Summary:

MariaDB has matured into a database that is clearly distinct from MySQL, with its own value proposition, feature set, strengths, and use cases. At Percona, we see a meaningful opportunity to both strengthen the MariaDB ecosystem and build a successful business by delivering fully open-source, BSL-free solutions designed for mission-critical MariaDB deployments. It’s time for Percona for MariaDB!

What You Will Do:

• Own and grow Percona’s MariaDB database business. You’ll drive innovation, amplify Percona’s voice as a thought leader in the space, and scale adoption of our open-source software across community and enterprise users, all while building a profitable, high-impact business. This role reports directly to the CEO.

• You’re a business-savvy technologist who lives and breathes databases and open source. You get how modern developers think, and you know the real-world pain of running databases at scale. Experience with MariaDB-compatible databases is a strong plus.

• You’re a self-starter with an entrepreneurial mindset who practices extreme ownership. You don’t wait for direction, you make things happen, find solutions, and never make excuses.

• You’re comfortable owning big goals, budgets, and outcomes. You know how to build bridges across teams, align stakeholders, and get things done inside a larger organization without losing speed or focus.

• You’ll lead a small but mighty team that scales with the business. Together, you’ll deliver customer success through 24/7 support, managed services, and professional services, while also contributing to open source and building Percona-maintained software to create an outstanding customer experience. Your team will drive thought leadership, technical marketing, and partnerships with other open-source projects and companies shaping the MariaDB ecosystem.

• You’ll partner closely with Percona’s Sales and Customer Success teams to uncover every MariaDB opportunity, driving new business, renewals, and expansions while ensuring no potential customer is left behind.

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

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