Excellent customer service, communication, and relationship-building skills with experience supporting both remote and onsite engagements. * Experience managing multiple priorities while maintaining ...
Excellent customer service, communication, and relationship-building skills with experience supporting both remote and onsite engagements. * Experience managing multiple priorities while maintaining ...
Excellent customer service, communication, and relationship-building skills with experience supporting both remote and onsite engagements. * Experience managing multiple priorities while maintaining ...
Excellent customer service, communication, and relationship-building skills with experience supporting both remote and onsite engagements. * Experience managing multiple priorities while maintaining ...
Remote Ess Services information
What are Remote ESS Services?
Remote ESS (Employee Self-Service) Services refer to digital platforms or tools that allow employees to access and manage their HR-related information online from any location. These services typically include features like viewing payslips, updating personal details, managing leave requests, and accessing company policies. They help organizations streamline HR processes, reduce paperwork, and improve convenience for both employees and HR staff. By enabling remote access, ESS solutions support flexible work arrangements and enhance employee autonomy.
What are some common challenges faced by professionals working in remote ESS services roles?
Professionals in Remote ESS Services often encounter challenges such as troubleshooting technical issues without direct, in-person support, addressing diverse employee queries across different locations, and ensuring data security and confidentiality. Effective communication and adaptability are crucial, as team members frequently collaborate through digital platforms and need to maintain strong relationships with both employees and IT departments. Staying updated on ESS software updates and compliance requirements is also essential to provide accurate assistance and maintain smooth operations.
What are the key skills and qualifications needed to thrive as a remote ESS specialist, and why are they important?
To thrive as a Remote ESS Specialist, you need strong problem-solving abilities, customer service skills, and a solid understanding of HR processes, typically supported by experience in human resources or employee support roles. Familiarity with HRIS platforms, ticketing systems, and virtual communication tools is often required. Excellent communication, empathy, and time management are standout soft skills for this position. These skills ensure efficient resolution of employee issues, high satisfaction, and seamless remote support for organizational HR functions.
What is the difference between Remote Ess Services vs Remote Medical Billing Specialist?
| Aspect | Remote Ess Services | Remote Medical Billing Specialist |
|---|---|---|
| Credentials | Varies; often includes employment or unemployment program knowledge | Medical billing certifications (e.g., CPC, CCS) |
| Work Environment | Primarily administrative, client interaction, government portals | Healthcare providers, insurance companies, medical offices |
| Industry Usage | Employment services, government agencies | Healthcare, insurance |
| Common Search Intent | Employment benefits, unemployment claims | Medical billing, insurance claims processing |
Remote Ess Services typically focus on employment and unemployment program administration, requiring knowledge of government systems. In contrast, Remote Medical Billing Specialists handle healthcare billing and insurance claims, often with specific medical certifications. While both roles are remote and involve administrative tasks, their industries and credentials differ significantly.
What are popular job titles related to Remote Ess Services jobs in Georgia? For Remote Ess Services jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Ess Services jobs in Georgia look for? The top searched job categories for Remote Ess Services jobs in Georgia are:
Full-time
Posted 10 days ago
Job description
Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the Role
As a Consultant II supporting the Safe Deposit Box System, Customer Information System (CIS), and Currency Transaction Reporting (CTR) System, you will play a critical role in ensuring the successful conversion and implementation of customer data into Integrated Banking Systems (IBS). You will analyze customer data, business processes, and operational requirements to design accurate data mappings and conversion strategies. Working closely with clients, technical teams, and implementation partners, you will help ensure data integrity, operational readiness, and a seamless transition to FIS solutions. Success in this role is measured by conversion accuracy, client satisfaction, risk mitigation, and successful implementation outcomes.
What You Will Be Doing
- Analyze customer data files, workflows, and business requirements to develop comprehensive data conversion strategies.
- Create and maintain field-to-field data mapping documentation that supports accurate and efficient data migration.
- Validate and reconcile conversion data to ensure accuracy, completeness, and alignment with customer requirements.
- Configure customer-specific processing parameters and system settings within IBS solutions.
- Execute testing activities, review conversion results, and identify opportunities to improve data quality and processing accuracy.
- Partner with clients and technical teams to translate business requirements into functional and technical specifications.
- Lead readiness reviews by coordinating testing, training validation, procedural reviews, and operational preparedness activities.
- Serve as a trusted advisor during implementation and conversion events, providing troubleshooting, issue resolution, and client support.
- Communicate project status, risks, and conversion outcomes to stakeholders throughout the implementation lifecycle.
- Support continuous process improvement initiatives that enhance conversion efficiency, quality, and customer experience.
Required Qualifications
- Experience performing data mapping, data validation, data analysis, and conversion activities.
- Strong analytical, problem-solving, and critical-thinking skills with the ability to interpret complex data structures.
- Ability to translate customer business requirements into clear technical specifications and actionable solutions.
- Excellent customer service, communication, and relationship-building skills with experience supporting both remote and onsite engagements.
- Experience managing multiple priorities while maintaining high levels of accuracy and attention to detail.
- Strong collaboration skills with the ability to work effectively across clients, implementation teams, and technical stakeholders.
Preferred Qualifications
- Bachelor's degree in Business, Information Systems, Finance, or a related field, or an equivalent combination of education, training, and experience.
- Typically, 5+ years of experience within a banking environment.
- Knowledge of FIS products and services, particularly Integrated Banking Systems (IBS), customer information, safe deposit box, and/or currency transaction reporting systems.
- Understanding of banking operations, data conversion methodologies, and implementation best practices.
- Experience with data validation, reconciliation, testing, and conversion activities.
What We Offer you
At FIS, we are as committed to growing our employees' careers as our own business. We offer:
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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About Worldplay
Sourced by ZipRecruiter
Industry
Technology, communication and media
Company size
10,000+ Employees
Headquarters location
Jacksonville, FL, US